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Atlassian announces end of support for Opsgenie

95 points by anurag 2y ago

deleted 2y ago
[deleted]
cj 2y ago
This appears to be more of a pricing/packaging/branding change as opposed to Atlassian shutting something down.
- bovermyer 2y ago
  As a current Opsgenie user, I disagree. They're splitting their incident management and alerting/on-call into two services - Jira Service Management and Compass, respectively. Both are terrible, and not at all one-to-one replacements.
  - hinkley 2y ago
    Atlassian is nothing if not consistently mediocre at integrating their purchased properties into each other. And they still haven’t finished making deployments have feature parity with builds in Bamboo. I made it partway through the interview process at a startup a couple weeks ago and realized I didn’t have a good answer if they asked my advice for what to use for project management, if not Atlassian. Which was fairly likely given the company maturity and the position. I’m still trying to find that answer. Aside from GitHub I only have one other answer and it starts with, “this is going to sound crazy but hear me out.”
    - datadrivenangel 2y ago
      What's the answer? Excel?
      - devmor 2y ago
        I'm a fan of whiteboard and sticky notes! Distributed scaling is a little difficult, you have to set up a webcam and hire an intern to move things around, but it's probably still cheaper than a lot of enterprise solutions.
        CobaltFire 2y ago
        I legitimately used this method (updated three times a day) via a photo posted to a spot on sharepoint in the military. People LOVED it. Worked amazingly well, was easy to hand off if I was out, etc.
        progmetaldev 2y ago
        This is honestly a solid solution, and one that actually feels more "connected" with your coworkers than a website without dark mode, to determine your current sprints or whatever methodology you use.
        lytfyre 2y ago
        On an old team that did this, we joked that the cleaning staff had as much control of the roadmap as the product managers. The cheap offbrand sticky notes didn't stick very well, so after one or two status changes, or just being on the wall for a while, they tended to fall to the floor. If we were lucky they'd get stuck somewhere at random, and not just thrown out.
    - no_wizard 2y ago
      There's Linear, there's GitHub / Gitlab issues and projects, there's Asana (has all the features, simply called different things in many cases) Once you start to see Jira as 'central repository for realizing work streams' the options become easier to assess. The place where Jira does sem to excel is automations, but I think thats simply due to maturity and alot of platforms cover most common ground
    - burningChrome 2y ago
      >> Atlassian is nothing if not consistently mediocre at integrating their purchased properties into each other. I can't think of any company off the top of my head that has acquired a company and successfully integrated their tech stack into their own product offering. I work for a huge health care company whose stated goals are to grow through acquisition and in the 5 years I've been here, none of the painfully long process of integrating another companies tech has gone well - at all. If anybody has any good examples of this happening, I would love to read about them.
      - tim-- 2y ago
        Apple with TestFlight (Burstly) comes to mind.
        jamesfinlayson 2y ago
        Facebook with Instagram seems to work okay too from my limited interactions with both. No idea if it's held together by spit and duct-tape though.
      - jamesfinlayson 2y ago
        A company I worked at acquired a competing company for their customer base before I started. I believe there was integration of a pricing service into the newly acquired business' system as well as point of sale system updates that could talk to both backends, but there was strong motivation here to have uninterrupted service and to keep costs low. Before too long the acquired company's systems were phased out and all customers were migrated to the new systems.
      - throw16180339 2y ago
        Cisco Systems has had numerous successful acquisitions with integrated product lines.
    - javawizard 2y ago
      > Aside from GitHub I only have one other answer and it starts with, “this is going to sound crazy but hear me out.” Do tell...
      - hinkley 2y ago
        Someone years ago “foisted” Trac on us. This is before CI/CD had reached the status of a default behavior. I thought it was going to be a shitshow but it turned out to hit the Pareto Front for project management, especially if you were doing Kanban. It’s one of the first tools that auto-linked between wiki, tickets, commits and commit messages. You could put ticket numbers and Wikiwords into your commit messages and it just worked. I’m trying to design a Trac but with CI now, but I’m working on a personal time management app instead, because I don’t build panipticons, so those features need to live where management cannot see.
    - HereBeBeasties 2y ago
      Fibery is the answer. It's absolutely great: https://fibery.io/ https://fibery.io/
  - lawrjone 2y ago
    I work at incident.io and we’ve had to help a number of our customers who were affected by this. While Atlassian frame it like you can migrate, there’s no official migration story and the feature lists don’t match at all. We’ve got a good migration story (import OG schedules and escalation paths, etc) so most customers just migrate to us, but if you didn’t have that option the Atlassian migration is much more painful.
  - hkchad 2y ago
    You don't need Compass to keep the On Call Schedule, that's part of Operations which is where all the alerting stuff migrated to as well.
- perlgeek 2y ago
  Opsgenie offers an API for integrations. To me it sounds like this API will stop responding after 2027-04, so you need to rework your integration. Not just a pricing/packaging/branding change. If you have sources that disagree, I'd be happy to read them.
achow 2y ago
OpsGenie was acquired for $295M in 2019. https://webrazzi.com/en/2019/08/08/5-reasons-why-atlassian-bought-opsgenie-for-295m/ https://webrazzi.com/en/2019/08/08/5-reasons-why-atlassian-b...
eastbound 2y ago
We aren’t subscribed to OpsGenie but Jira sends OpsGenie notifications all the time and it’s impossible to unsubscribe, because you need to cancel OpsGenie which we don’t have. Anyway the product map of Atlassian is unreadable now (Jira Work ≠ Jira Portfolio ≠ Jira Software ≠ Jira Service Management, all in Jira), and they don’t make clear what you’re subscribed to in the administration: Products, addons, same products but other sites, etc. This mess is downright visible in the announcement: > Starting today, there are two options for Opsgenie customers: move to Jira Service Management for robust end-to-end incident management, or move to Compass for alerting and on-call management alongside an intuitive software component catalog. I think they botched the project where they unified the login, and failed to make a centralized dashboard. In any case, I always wonder whether that’s intentional or a dedicated effort to make people spend more.
- ethbr1 2y ago
  It's probably the Salesforce approach, which is letting product sellers drive architecture, which is always "This one customer needs this thing exactly like this" => now there's n+1 flavors of the product.
ksmith14 2y ago
I’ve been using OpsGenie’s free tier for a number of years as part of a home automation/monitoring project. Guess it’s time to shop for alternatives.
- orphea 2y ago
  Two alternatives Atlassian itself suggests have free tier: https://www.atlassian.com/software/jira/service-management/pricing https://www.atlassian.com/software/jira/service-management/p... https://www.atlassian.com/software/compass/pricing https://www.atlassian.com/software/compass/pricing
- evil-olive 2y ago
  depending on what you're using it for, Pushover [0] might fit the bill. it's what I use for my home monitoring setup - low-priority alerts just go to an email folder, but a high-priority alert (such as a water leak sensor firing) will get pushed to my phone. it's a "no frills, in a good way" type of product. dirt-simple API with straightforward pricing ($5 lifetime subscription) and limits so generous I've never worried about hitting them (10k messages/month). 0: https://pushover.net/ https://pushover.net/
  - ksmith14 2y ago
    I was actually using Pushover before I switched to OpsGenie. I typically have my phone set to do not disturb overnight and Pushover didn't have a "critical alerts" option to punch through - OpsGenie did. I may revisit it since I can dredge up the integration code from my Git repo.
- sirinett 2y ago
  Take a look at ilert, also have a free tier: https://www.ilert.com/pricing https://www.ilert.com/pricing
Attackerabu 2y ago
How about AlertOps? Is it a suitable alternative?
hinkley 2y ago
One of the pointless games of musical chairs at my last job was migrating to OpsGenie. The amount of opportunity costs that racked up nearly killed them.
jjtang1 2y ago
[Promotional warning] Damn. As a founder in the incident management space (Rootly) I've had a lot of respect for Opsgenie. They had unique features like heartbeats and ran a lean but mighty team before selling to Atlassian. We saw them the most in Europe by far. Okay here comes to promotional part (don't hate me). If anyone is looking for a modern alternative to Opsgenie that isn't as expensive as PagerDuty, Rootly is worth checking out (Slack-native, holiday scheduling, request coverage, clean mobile app, etc). Previous to Rootly I worked at Instacart where I helped us transition from PD to Opsgenie. Afterwards, still not being happy I built Rootly. Today, we've helped Trivago, Motive, Yahoo, and quite a few others make the switch. Pretty easy with our importer tool, etc.
- hitekker 2y ago
  Thank you for the clear disclaimer. It’s an elegant way to conserve or draw attention in a forum. One small bit: maybe include a link to your website? That would make it easier to clickthrough and looksee
  - jjtang1 2y ago
    I thought maybe a link was TOO promotional haha. https://rootly.com/ https://rootly.com/ || and Opsgenie comparison (features): https://rootly.com/comparisons/opsgenie-vs-rootly-on-call https://rootly.com/comparisons/opsgenie-vs-rootly-on-call
- bovermyer 2y ago
  Well, I find myself looking at alternatives suddenly. However, one make-or-break feature - does Rootly have a Terraform provider? We rely heavily on Terraform for building out our Opsgenie setup.
  - jorams 2y ago
    Seems so, a quick search turned up this[1] [1]: https://registry.terraform.io/providers/rootlyhq/rootly/latest/docs https://registry.terraform.io/providers/rootlyhq/rootly/late...
jurajmasar 2y ago
At the risk of being banned forever on HN: <self-promotion> We built Better Stack (https://betterstack.com/incident-management https://betterstack.com/incident-management) after being frustrated with PagerDuty a couple years back. It's a solid place to land if you need to migrate away from Opsgenie. Let me know at juraj@betterstack.com if you have questions, happy to help! (I'm the founder) </self-promotion>
- throwaway984393 2y ago
  [dead]
- MarekDlugos 2y ago
  This is cool. Happy Better Stack customer here.
- shric 2y ago
  Perhaps I'm in the minority, but I was immediately put off when I saw "AI-native" on that page. I don't want my incident management system to be AI anything. But then I thought maybe I'm being unreasonable so I checked out https://betterstack.com/docs/uptime/incident-silencing/ https://betterstack.com/docs/uptime/incident-silencing/ which was the first thing I found that was AI related. Frankly, the thought of some black box AI system deciding when to silence incidents utterly terrifies me. I want to be absolutely 100% certain that I'm receiving all my alerts. If they're too noisy or repetitive, it's on me and my team to improve the alert quality, not leave it to "AI" to figure out what to silence.
  - jurajmasar 2y ago
    Thanks for the feedback! The phrase "AI-native" increases your startup's valuation by 100x nowadays (just kidding)
- parliament32 2y ago
  That's a lot of "AI" -- incident response is the last place I'd want to see AI-anything, other than helping me write post-mortems maybe. Who's liable when your text generator decides to close an impacting incident?
shric 2y ago
From my point of view they ended support a long time ago. Sep 8, 2022 - I sent a 2 line PR to fix an incorrect spelling of a json field and add a missing one in their Go SDK. June 23, 2023 (9 months later) - It was reviewed and merged. https://github.com/opsgenie/opsgenie-go-sdk-v2/pull/89 https://github.com/opsgenie/opsgenie-go-sdk-v2/pull/89
- jjtang1 2y ago
  That is def one way to evaluate velocity.
gregdoesit 2y ago
The most bizarre OpsGenie story was how in 2022, this tool was down for 2 weeks for hundreds of unlucky companies that were Atlassian customers. This was at a time when JIRA had an outage impacting a small percentage of their customer base - but still in the hundreds of organizations (with around tens of thousands of users.) While most companies can operate for some time without JIRA: losing your paging service means you're flying in the dark. And yet, Atlassian did not prioritize restoring OpsGenie. I covered the details at the time [1]. To this date, this incident is a real head-scratcher and makes me wonder if Atlassian has internalized how much more critical an incident alerting software is, compared to a ticketing software (JIRA) or wiki (Confluent). [1] https://newsletter.pragmaticengineer.com/i/52148641/what-atlassian-customers-are-saying https://newsletter.pragmaticengineer.com/i/52148641/what-atl...
- atonse 2y ago
  Probably prioritizing their revenue generating products over ones that may have had very little revenue.
  - vasco 2y ago
    Problem is that they instantly turned the less revenue product into something that was worth 0.
- jamesfinlayson 2y ago
  Ah, I remember that outage. My company was still of self-hosted Jira at that time.
caseyy 2y ago
It is evolving… backwards into non existence.
rdsubhas 2y ago
EDIT:::: The title submitted (End of support) is a bit misleading. It's set to April 2027. I've left my original message here for brevity. Not all of it is valid, but some is. Super bizarre. We're a large Opsgenie customer. The Opsgenie website or mobile apps never showed any notice, not even as of now. The "Announcements" section in the mobile and web apps as I'm writing reads a feature announcement: "Coming soon: Simplified integration setup experience!" Our customer relationship nor billing teams never received any communication. Atlassian — we don't mind you sunsetting any product, that's fine. But honestly, your paying customers shouldn't get to know this from a blog post in social media, especially for an On-call emergency product. I wouldn't trust any product from Atlassian after this fiasco.
- thesh4d0w 2y ago
  > We will be reaching out via email to provide a tailored recommendation for each Opsgenie site, highlighting the best fit for your team. > Opsgenie end of support – effective April 5th, 2027: A public post followed up by them reaching out individually (which takes time) along with a 2 year grace period, seems pretty reasonable?
  - rdsubhas 2y ago
    Indeed, you are right. The title is clickbait. I'll edit.
    - rat9988 2y ago
      I'm not sure it is. It looks pretty reasonable. I'm not sure about what your whole outrage is. You are a paying customer, so they have to send you an email before they do the public announcement?
      - tgv 2y ago
        Sounds reasonable. The public has little to no interest in opsgenie, but paying customers do.
      - 2y ago
birol 2y ago
Founder of ilert.com here. For months, we’ve heard from customers jumping ship to ilert, citing Opsgenie’s stagnation as Atlassian folded its features into Jira Service Management (JSM). JSM’s a beefy ITSM platform - great if you need the extras, overkill if you just want real-time incident response. Now there’s Compass: a dev-centric service catalog with basic alerting, on-call, and real-time notifications. Replacement or sidekick? Compass is a standalone Opsgenie successor for devs, yet it complements JSM’s broader IT support scope. Together, they tag-team the incident game, but neither fully mirrors Opsgenie’s features. ilert’s the alternative: a German-built incident response tool covering alerting, on-call, status pages, and call routing—tightly focused. Thoughts? Any existing customers following one of the migration paths suggested by Atlassian?
- birol 2y ago
  Curious, what's the downvote for? Would appreciate any feedback.
haney 2y ago
It's wild to me that they would acquire a company for $295m and then shut it down six years later. I'd be really curious to know if this is a failed acquisition or if they think they'll be able to retain previous ops genie customers on their new products.
- jamesfinlayson 2y ago
  Yeah I don't know what Atlassian's strategy was - presumably they were chasing growth and new customers, but I've never worked at a company that has paid for anything more than Jira and Confluence. I'm sure they have a whole list of other services but I've never personally known anyone to use them. Actually one company I was at did use Stride and it was truly awful - I don't know how its product manager thought it could compete without such basic features as... the ability to edit and delete a message. But some fool at the company I was at chose it because it was cheaper than Slack.
  - progmetaldev 2y ago
    I was using BitBucket for a while, to have paid access to private Mercurial repositories. Once they decided they no longer wanted to support Mercurial, and go with Git, I decided it was best to cut my losses and move to GitHub's paid plans. Atlassian has not handled offboarding of products very well.
    - jamesfinlayson 2y ago
      No they haven't. BitBucket I'm guessing is their number 3 product? I know Mercurial isn't overly popular but I thought it was wise to have a point of difference to the other offerings.
mads_quist 2y ago
Founder of All Quiet here. Sorry - this is also promotional :) We've created All Quiet as an Alternative to Opsgenie and PagerDuty et al. We are building an incident management platform for developers from developers. We devs don't need a "full service platform" that also brews our team's coffee. We simply want to get a critical notification on our phones when sth's broken. Check out how we compare to Opsgenie: https://allquiet.app/opsgenie-alternative https://allquiet.app/opsgenie-alternative
- Aeolun 2y ago
  What is the reasoning behind the thing being 50% more expensive in the EU? Still reasonable, just wondering. Kinda like that this one is cheaper on the SSO plan than the other advertised here that starts at $20/user and proudly advertises no SSO tax. Kinda easy if you make your plan as expensive as github enterprise.
armiiller 2y ago
Founder of https://pagertree.com https://pagertree.com - If you are looking to switch from OpsGenie, make sure to check PagerTree out. Our teams feature is most like OpsGenie compared with others.
piotrkulpinski 2y ago
Here's a list of open source alternatives to switch to: https://openalternative.co/alternatives/opsgenie https://openalternative.co/alternatives/opsgenie Most of them can be self-hosted so you won't be locked in in case that happens again.
- rellid 2y ago
  Self hosting your alerting tool seems like madness to me, but, you do you.
- jjtang1 2y ago
  Who alerts you when your own alerting system is down?
  - johanbcn 2y ago
    You set up another alerting system to watch the alerting system. Duh!
    - jjtang1 2y ago
      Ahaha the final boss.
altairprime 2y ago
I’ve never seen a press release behind a captcha before. It showed me nine buckets and asked me to select the buckets. If someone has a mirror?
Aeolun 2y ago
This thread has four different promotions for alternative services I’ve seen. Is this an Atlassian thing? Where everyone dislikes their stiluff so much they want to build their own? Or is it like time-tracking, which is something everyone has built at least once in their career as a programmer?
- jamesfinlayson 2y ago
  > Where everyone dislikes their stuff so much they want to build their own? Probably part of it but every job I've had has used a different alerting service anyway (sometimes multiple).
- lawrjone 2y ago
  It’s an alerting/incident response incumbents thing. Ask anyone how much PagerDuty/Opsgenie have improved in the last decade and you’ll have the answer! There’s a first wave of incident startups that responded to the market having stagnated about 4 years ago (incident.io, FireHydrant, Rootly) then a slew of extremely recent (<1 year) companies leaning into AI incident response. It’s weird that Opsgenie is just quitting that race but realistically they weren’t really competing in terms of pace of development. Felt more like Opsgenie was bought under the assumption IR was a ‘solved’ problem that Atlassian could just add to their stack and be done with it, while today it’s increasingly apparently that just paging someone is the smallest part.
smoyer 2y ago
"Starting today, there are two options for Opsgenie customers: move to Jira Service Management for robust end-to-end incident management, or move to Compass for alerting and on-call management alongside an intuitive software component catalog." Or do something sane like move off Atlassian products completely.
- sirinett 2y ago
  If you are looking for an alternative, ilert is offering free exclusive migration support.
deleted 2y ago
[deleted]
rohgpt 2y ago
This Opsgenie announcement has certainly sparked some interesting discussions. Reading through the HN thread, it's fascinating to see how many teams are in similar situations - either just migrated to Opsgenie (ouch!) or trying to figure out what their next move should be. The confusion around what's actually happening is understandable. While services will continue until 2027, end-of-sale in 2025 means many teams are already evaluating alternatives rather than waiting for the last minute. Something that really resonated with me from gregdoesit's comment was that reminder of the 2022 outage where OpsGenie was down for two weeks for some customers. That incident highlighted something we think about constantly at Zenduty: paging services are mission-critical infrastructure. When your alerting system goes down, you're essentially flying blind. I've been working with teams dealing with exactly these transitions, and the migration challenges are real - it's never just "update a webhook URL" as someone mentioned. Your alert routing rules, escalation policies, on-call schedules, and integrations are complex systems that need careful migration. What I'm curious about: for those of you considering alternatives, what features matter most to you? Is it reliability? Pricing? Integration flexibility? The ability to reduce alert fatigue? Feel free to drop your thoughts here or DM me. Always happy to chat about these challenges even if you're not looking at Zenduty specifically. These transitions are stressful, and having been through them myself, I know how disruptive they can be to engineering teams who just want to focus on building their products. Here's a detailed comparison of all the opsgenie features and what you need to know before you decide to migrate to a different tool - http://zenduty.com/zenduty-the-best-opsgenie-alternative-compare/ http://zenduty.com/zenduty-the-best-opsgenie-alternative-com...
- perlgeek 2y ago
  Obviously, reliability and pricing play a big role. Another one that's surprisingly important to my employer: select the country of origin of phone calls. The company I work for offers (among other things) datacenter colocation in Germany, and one of the selling points to compete against AWS is German ownership, no foreign control. Yes, some of our customers are very conservative. A few of our customers get direct notifications from our alerting tool, and if those phone calls arrive from a US-based number, it leaves a really bad impression. OpsGenie has instances hosted in EU for that.
sirinett 2y ago
Hi all, here is a recent guide on Incident Management Buyer's Guide, I hope this helps while you look for an alternative: https://www.ilert.com/incident-management-buyers-guide/is-this-guide-for-you https://www.ilert.com/incident-management-buyers-guide/is-th...
jschumacher 2y ago
I was at Atlassian during the OpsGenie acquisition and part of that process. Honestly, the biggest surprise to me was how long it took to shut down OpsGenie as a standalone product. The broader trend here is the shift from unbundling to consolidation. Over the past decade, many “features” were created as standalone SaaS products, but that era is winding down. We’re now seeing the pendulum swing back, with more consolidation across the industry. In my opinion, OpsGenie should have been a built-in feature of Jira Service Management from day one of the acquisition.
amalkiran 2y ago
This seems like the end of an era. While Pagerduty was always the most expensive, OpeGenie seemed like a good alternative for smaller teams. But today's incident management needs to be a lot more than just paging. For anyone looking to unlock a lot more value out of their incident management tool, may I suggest https://www.temperstack.com https://www.temperstack.com. A number of OpsGenie customers have already switched to Temperstack even before this announcement came out. I'm one of the cofounders of Temperstack and have personally helped companies make this transition. And I would be happy to get you set up as well. Feel free to drop me a line on amal@temperstack.com
booster01 2y ago
I was notified about OpsGenie's closure by a client who was simultaneously testing both OpsGenie and our system, TaskCall (https://taskcallapp.com https://taskcallapp.com) for their incident response and management and live call routing. It came across as a surprise although recently we had more of their clients moving over to TaskCall. However, it was not easy to find the announcement about the closure. The title of the announcement was very confusing. That is why my teammate decided to write an article with a clearer title. He did highlight why moving to TaskCall would be easy for current OpsGenie clients without impacting their operations, but here is a link of to the article if anyone is interested: https://medium.com/@riasat.ullah/opsgenie-reaches-end-of-life-38399b4e2564 https://medium.com/@riasat.ullah/opsgenie-reaches-end-of-lif...

95 points by anurag 2y ago

deleted 2y ago

[deleted]

cj 2y ago

This appears to be more of a pricing/packaging/branding change as opposed to Atlassian shutting something down.

bovermyer 2y ago
As a current Opsgenie user, I disagree. They're splitting their incident management and alerting/on-call into two services - Jira Service Management and Compass, respectively. Both are terrible, and not at all one-to-one replacements.
- hinkley 2y ago
  Atlassian is nothing if not consistently mediocre at integrating their purchased properties into each other. And they still haven’t finished making deployments have feature parity with builds in Bamboo. I made it partway through the interview process at a startup a couple weeks ago and realized I didn’t have a good answer if they asked my advice for what to use for project management, if not Atlassian. Which was fairly likely given the company maturity and the position. I’m still trying to find that answer. Aside from GitHub I only have one other answer and it starts with, “this is going to sound crazy but hear me out.”
  - datadrivenangel 2y ago
    What's the answer? Excel?
    - devmor 2y ago
      I'm a fan of whiteboard and sticky notes! Distributed scaling is a little difficult, you have to set up a webcam and hire an intern to move things around, but it's probably still cheaper than a lot of enterprise solutions.
      - CobaltFire 2y ago
        I legitimately used this method (updated three times a day) via a photo posted to a spot on sharepoint in the military. People LOVED it. Worked amazingly well, was easy to hand off if I was out, etc.
      - progmetaldev 2y ago
        This is honestly a solid solution, and one that actually feels more "connected" with your coworkers than a website without dark mode, to determine your current sprints or whatever methodology you use.
      - lytfyre 2y ago
        On an old team that did this, we joked that the cleaning staff had as much control of the roadmap as the product managers. The cheap offbrand sticky notes didn't stick very well, so after one or two status changes, or just being on the wall for a while, they tended to fall to the floor. If we were lucky they'd get stuck somewhere at random, and not just thrown out.
  - no_wizard 2y ago
    There's Linear, there's GitHub / Gitlab issues and projects, there's Asana (has all the features, simply called different things in many cases) Once you start to see Jira as 'central repository for realizing work streams' the options become easier to assess. The place where Jira does sem to excel is automations, but I think thats simply due to maturity and alot of platforms cover most common ground
  - burningChrome 2y ago
    >> Atlassian is nothing if not consistently mediocre at integrating their purchased properties into each other. I can't think of any company off the top of my head that has acquired a company and successfully integrated their tech stack into their own product offering. I work for a huge health care company whose stated goals are to grow through acquisition and in the 5 years I've been here, none of the painfully long process of integrating another companies tech has gone well - at all. If anybody has any good examples of this happening, I would love to read about them.
    - tim-- 2y ago
      Apple with TestFlight (Burstly) comes to mind.
      - jamesfinlayson 2y ago
        Facebook with Instagram seems to work okay too from my limited interactions with both. No idea if it's held together by spit and duct-tape though.
    - jamesfinlayson 2y ago
      A company I worked at acquired a competing company for their customer base before I started. I believe there was integration of a pricing service into the newly acquired business' system as well as point of sale system updates that could talk to both backends, but there was strong motivation here to have uninterrupted service and to keep costs low. Before too long the acquired company's systems were phased out and all customers were migrated to the new systems.
    - throw16180339 2y ago
      Cisco Systems has had numerous successful acquisitions with integrated product lines.
  - javawizard 2y ago
    > Aside from GitHub I only have one other answer and it starts with, “this is going to sound crazy but hear me out.” Do tell...
    - hinkley 2y ago
      Someone years ago “foisted” Trac on us. This is before CI/CD had reached the status of a default behavior. I thought it was going to be a shitshow but it turned out to hit the Pareto Front for project management, especially if you were doing Kanban. It’s one of the first tools that auto-linked between wiki, tickets, commits and commit messages. You could put ticket numbers and Wikiwords into your commit messages and it just worked. I’m trying to design a Trac but with CI now, but I’m working on a personal time management app instead, because I don’t build panipticons, so those features need to live where management cannot see.
  - HereBeBeasties 2y ago
    Fibery is the answer. It's absolutely great: https://fibery.io/ https://fibery.io/
- lawrjone 2y ago
  I work at incident.io and we’ve had to help a number of our customers who were affected by this. While Atlassian frame it like you can migrate, there’s no official migration story and the feature lists don’t match at all. We’ve got a good migration story (import OG schedules and escalation paths, etc) so most customers just migrate to us, but if you didn’t have that option the Atlassian migration is much more painful.
- hkchad 2y ago
  You don't need Compass to keep the On Call Schedule, that's part of Operations which is where all the alerting stuff migrated to as well.
perlgeek 2y ago
Opsgenie offers an API for integrations. To me it sounds like this API will stop responding after 2027-04, so you need to rework your integration. Not just a pricing/packaging/branding change. If you have sources that disagree, I'd be happy to read them.

achow 2y ago

OpsGenie was acquired for $295M in 2019. https://webrazzi.com/en/2019/08/08/5-reasons-why-atlassian-bought-opsgenie-for-295m/ https://webrazzi.com/en/2019/08/08/5-reasons-why-atlassian-b...

eastbound 2y ago

We aren’t subscribed to OpsGenie but Jira sends OpsGenie notifications all the time and it’s impossible to unsubscribe, because you need to cancel OpsGenie which we don’t have. Anyway the product map of Atlassian is unreadable now (Jira Work ≠ Jira Portfolio ≠ Jira Software ≠ Jira Service Management, all in Jira), and they don’t make clear what you’re subscribed to in the administration: Products, addons, same products but other sites, etc. This mess is downright visible in the announcement: > Starting today, there are two options for Opsgenie customers: move to Jira Service Management for robust end-to-end incident management, or move to Compass for alerting and on-call management alongside an intuitive software component catalog. I think they botched the project where they unified the login, and failed to make a centralized dashboard. In any case, I always wonder whether that’s intentional or a dedicated effort to make people spend more.

ethbr1 2y ago
It's probably the Salesforce approach, which is letting product sellers drive architecture, which is always "This one customer needs this thing exactly like this" => now there's n+1 flavors of the product.

ksmith14 2y ago

I’ve been using OpsGenie’s free tier for a number of years as part of a home automation/monitoring project. Guess it’s time to shop for alternatives.

orphea 2y ago
Two alternatives Atlassian itself suggests have free tier: https://www.atlassian.com/software/jira/service-management/pricing https://www.atlassian.com/software/jira/service-management/p... https://www.atlassian.com/software/compass/pricing https://www.atlassian.com/software/compass/pricing
evil-olive 2y ago
depending on what you're using it for, Pushover [0] might fit the bill. it's what I use for my home monitoring setup - low-priority alerts just go to an email folder, but a high-priority alert (such as a water leak sensor firing) will get pushed to my phone. it's a "no frills, in a good way" type of product. dirt-simple API with straightforward pricing ($5 lifetime subscription) and limits so generous I've never worried about hitting them (10k messages/month). 0: https://pushover.net/ https://pushover.net/
- ksmith14 2y ago
  I was actually using Pushover before I switched to OpsGenie. I typically have my phone set to do not disturb overnight and Pushover didn't have a "critical alerts" option to punch through - OpsGenie did. I may revisit it since I can dredge up the integration code from my Git repo.
sirinett 2y ago
Take a look at ilert, also have a free tier: https://www.ilert.com/pricing https://www.ilert.com/pricing

Attackerabu 2y ago

How about AlertOps? Is it a suitable alternative?

hinkley 2y ago

One of the pointless games of musical chairs at my last job was migrating to OpsGenie. The amount of opportunity costs that racked up nearly killed them.

jjtang1 2y ago

[Promotional warning] Damn. As a founder in the incident management space (Rootly) I've had a lot of respect for Opsgenie. They had unique features like heartbeats and ran a lean but mighty team before selling to Atlassian. We saw them the most in Europe by far. Okay here comes to promotional part (don't hate me). If anyone is looking for a modern alternative to Opsgenie that isn't as expensive as PagerDuty, Rootly is worth checking out (Slack-native, holiday scheduling, request coverage, clean mobile app, etc). Previous to Rootly I worked at Instacart where I helped us transition from PD to Opsgenie. Afterwards, still not being happy I built Rootly. Today, we've helped Trivago, Motive, Yahoo, and quite a few others make the switch. Pretty easy with our importer tool, etc.

hitekker 2y ago
Thank you for the clear disclaimer. It’s an elegant way to conserve or draw attention in a forum. One small bit: maybe include a link to your website? That would make it easier to clickthrough and looksee
- jjtang1 2y ago
  I thought maybe a link was TOO promotional haha. https://rootly.com/ https://rootly.com/ || and Opsgenie comparison (features): https://rootly.com/comparisons/opsgenie-vs-rootly-on-call https://rootly.com/comparisons/opsgenie-vs-rootly-on-call
bovermyer 2y ago
Well, I find myself looking at alternatives suddenly. However, one make-or-break feature - does Rootly have a Terraform provider? We rely heavily on Terraform for building out our Opsgenie setup.
- jorams 2y ago
  Seems so, a quick search turned up this[1] [1]: https://registry.terraform.io/providers/rootlyhq/rootly/latest/docs https://registry.terraform.io/providers/rootlyhq/rootly/late...

jurajmasar 2y ago

At the risk of being banned forever on HN: <self-promotion> We built Better Stack (https://betterstack.com/incident-management https://betterstack.com/incident-management) after being frustrated with PagerDuty a couple years back. It's a solid place to land if you need to migrate away from Opsgenie. Let me know at juraj@betterstack.com if you have questions, happy to help! (I'm the founder) </self-promotion>

throwaway984393 2y ago
[dead]
MarekDlugos 2y ago
This is cool. Happy Better Stack customer here.
shric 2y ago
Perhaps I'm in the minority, but I was immediately put off when I saw "AI-native" on that page. I don't want my incident management system to be AI anything. But then I thought maybe I'm being unreasonable so I checked out https://betterstack.com/docs/uptime/incident-silencing/ https://betterstack.com/docs/uptime/incident-silencing/ which was the first thing I found that was AI related. Frankly, the thought of some black box AI system deciding when to silence incidents utterly terrifies me. I want to be absolutely 100% certain that I'm receiving all my alerts. If they're too noisy or repetitive, it's on me and my team to improve the alert quality, not leave it to "AI" to figure out what to silence.
- jurajmasar 2y ago
  Thanks for the feedback! The phrase "AI-native" increases your startup's valuation by 100x nowadays (just kidding)
parliament32 2y ago
That's a lot of "AI" -- incident response is the last place I'd want to see AI-anything, other than helping me write post-mortems maybe. Who's liable when your text generator decides to close an impacting incident?

shric 2y ago

From my point of view they ended support a long time ago. Sep 8, 2022 - I sent a 2 line PR to fix an incorrect spelling of a json field and add a missing one in their Go SDK. June 23, 2023 (9 months later) - It was reviewed and merged. https://github.com/opsgenie/opsgenie-go-sdk-v2/pull/89 https://github.com/opsgenie/opsgenie-go-sdk-v2/pull/89

jjtang1 2y ago
That is def one way to evaluate velocity.

gregdoesit 2y ago

The most bizarre OpsGenie story was how in 2022, this tool was down for 2 weeks for hundreds of unlucky companies that were Atlassian customers. This was at a time when JIRA had an outage impacting a small percentage of their customer base - but still in the hundreds of organizations (with around tens of thousands of users.) While most companies can operate for some time without JIRA: losing your paging service means you're flying in the dark. And yet, Atlassian did not prioritize restoring OpsGenie. I covered the details at the time [1]. To this date, this incident is a real head-scratcher and makes me wonder if Atlassian has internalized how much more critical an incident alerting software is, compared to a ticketing software (JIRA) or wiki (Confluent). [1] https://newsletter.pragmaticengineer.com/i/52148641/what-atlassian-customers-are-saying https://newsletter.pragmaticengineer.com/i/52148641/what-atl...

atonse 2y ago
Probably prioritizing their revenue generating products over ones that may have had very little revenue.
- vasco 2y ago
  Problem is that they instantly turned the less revenue product into something that was worth 0.
jamesfinlayson 2y ago
Ah, I remember that outage. My company was still of self-hosted Jira at that time.

caseyy 2y ago

It is evolving… backwards into non existence.

rdsubhas 2y ago

EDIT:::: The title submitted (End of support) is a bit misleading. It's set to April 2027. I've left my original message here for brevity. Not all of it is valid, but some is. Super bizarre. We're a large Opsgenie customer. The Opsgenie website or mobile apps never showed any notice, not even as of now. The "Announcements" section in the mobile and web apps as I'm writing reads a feature announcement: "Coming soon: Simplified integration setup experience!" Our customer relationship nor billing teams never received any communication. Atlassian — we don't mind you sunsetting any product, that's fine. But honestly, your paying customers shouldn't get to know this from a blog post in social media, especially for an On-call emergency product. I wouldn't trust any product from Atlassian after this fiasco.

thesh4d0w 2y ago
> We will be reaching out via email to provide a tailored recommendation for each Opsgenie site, highlighting the best fit for your team. > Opsgenie end of support – effective April 5th, 2027: A public post followed up by them reaching out individually (which takes time) along with a 2 year grace period, seems pretty reasonable?
- rdsubhas 2y ago
  Indeed, you are right. The title is clickbait. I'll edit.
  - rat9988 2y ago
    I'm not sure it is. It looks pretty reasonable. I'm not sure about what your whole outrage is. You are a paying customer, so they have to send you an email before they do the public announcement?
    - tgv 2y ago
      Sounds reasonable. The public has little to no interest in opsgenie, but paying customers do.
    - 2y ago

birol 2y ago

Founder of ilert.com here. For months, we’ve heard from customers jumping ship to ilert, citing Opsgenie’s stagnation as Atlassian folded its features into Jira Service Management (JSM). JSM’s a beefy ITSM platform - great if you need the extras, overkill if you just want real-time incident response. Now there’s Compass: a dev-centric service catalog with basic alerting, on-call, and real-time notifications. Replacement or sidekick? Compass is a standalone Opsgenie successor for devs, yet it complements JSM’s broader IT support scope. Together, they tag-team the incident game, but neither fully mirrors Opsgenie’s features. ilert’s the alternative: a German-built incident response tool covering alerting, on-call, status pages, and call routing—tightly focused. Thoughts? Any existing customers following one of the migration paths suggested by Atlassian?

birol 2y ago
Curious, what's the downvote for? Would appreciate any feedback.

haney 2y ago

It's wild to me that they would acquire a company for $295m and then shut it down six years later. I'd be really curious to know if this is a failed acquisition or if they think they'll be able to retain previous ops genie customers on their new products.

jamesfinlayson 2y ago
Yeah I don't know what Atlassian's strategy was - presumably they were chasing growth and new customers, but I've never worked at a company that has paid for anything more than Jira and Confluence. I'm sure they have a whole list of other services but I've never personally known anyone to use them. Actually one company I was at did use Stride and it was truly awful - I don't know how its product manager thought it could compete without such basic features as... the ability to edit and delete a message. But some fool at the company I was at chose it because it was cheaper than Slack.
- progmetaldev 2y ago
  I was using BitBucket for a while, to have paid access to private Mercurial repositories. Once they decided they no longer wanted to support Mercurial, and go with Git, I decided it was best to cut my losses and move to GitHub's paid plans. Atlassian has not handled offboarding of products very well.
  - jamesfinlayson 2y ago
    No they haven't. BitBucket I'm guessing is their number 3 product? I know Mercurial isn't overly popular but I thought it was wise to have a point of difference to the other offerings.

mads_quist 2y ago

Founder of All Quiet here. Sorry - this is also promotional :) We've created All Quiet as an Alternative to Opsgenie and PagerDuty et al. We are building an incident management platform for developers from developers. We devs don't need a "full service platform" that also brews our team's coffee. We simply want to get a critical notification on our phones when sth's broken. Check out how we compare to Opsgenie: https://allquiet.app/opsgenie-alternative https://allquiet.app/opsgenie-alternative

Aeolun 2y ago
What is the reasoning behind the thing being 50% more expensive in the EU? Still reasonable, just wondering. Kinda like that this one is cheaper on the SSO plan than the other advertised here that starts at $20/user and proudly advertises no SSO tax. Kinda easy if you make your plan as expensive as github enterprise.

armiiller 2y ago

Founder of https://pagertree.com https://pagertree.com - If you are looking to switch from OpsGenie, make sure to check PagerTree out. Our teams feature is most like OpsGenie compared with others.

piotrkulpinski 2y ago

Here's a list of open source alternatives to switch to: https://openalternative.co/alternatives/opsgenie https://openalternative.co/alternatives/opsgenie Most of them can be self-hosted so you won't be locked in in case that happens again.

rellid 2y ago
Self hosting your alerting tool seems like madness to me, but, you do you.
jjtang1 2y ago
Who alerts you when your own alerting system is down?
- johanbcn 2y ago
  You set up another alerting system to watch the alerting system. Duh!
  - jjtang1 2y ago
    Ahaha the final boss.

altairprime 2y ago

I’ve never seen a press release behind a captcha before. It showed me nine buckets and asked me to select the buckets. If someone has a mirror?

Aeolun 2y ago

This thread has four different promotions for alternative services I’ve seen. Is this an Atlassian thing? Where everyone dislikes their stiluff so much they want to build their own? Or is it like time-tracking, which is something everyone has built at least once in their career as a programmer?

jamesfinlayson 2y ago
> Where everyone dislikes their stuff so much they want to build their own? Probably part of it but every job I've had has used a different alerting service anyway (sometimes multiple).
lawrjone 2y ago
It’s an alerting/incident response incumbents thing. Ask anyone how much PagerDuty/Opsgenie have improved in the last decade and you’ll have the answer! There’s a first wave of incident startups that responded to the market having stagnated about 4 years ago (incident.io, FireHydrant, Rootly) then a slew of extremely recent (<1 year) companies leaning into AI incident response. It’s weird that Opsgenie is just quitting that race but realistically they weren’t really competing in terms of pace of development. Felt more like Opsgenie was bought under the assumption IR was a ‘solved’ problem that Atlassian could just add to their stack and be done with it, while today it’s increasingly apparently that just paging someone is the smallest part.

smoyer 2y ago

"Starting today, there are two options for Opsgenie customers: move to Jira Service Management for robust end-to-end incident management, or move to Compass for alerting and on-call management alongside an intuitive software component catalog." Or do something sane like move off Atlassian products completely.

sirinett 2y ago
If you are looking for an alternative, ilert is offering free exclusive migration support.

deleted 2y ago

[deleted]

rohgpt 2y ago

This Opsgenie announcement has certainly sparked some interesting discussions. Reading through the HN thread, it's fascinating to see how many teams are in similar situations - either just migrated to Opsgenie (ouch!) or trying to figure out what their next move should be. The confusion around what's actually happening is understandable. While services will continue until 2027, end-of-sale in 2025 means many teams are already evaluating alternatives rather than waiting for the last minute. Something that really resonated with me from gregdoesit's comment was that reminder of the 2022 outage where OpsGenie was down for two weeks for some customers. That incident highlighted something we think about constantly at Zenduty: paging services are mission-critical infrastructure. When your alerting system goes down, you're essentially flying blind. I've been working with teams dealing with exactly these transitions, and the migration challenges are real - it's never just "update a webhook URL" as someone mentioned. Your alert routing rules, escalation policies, on-call schedules, and integrations are complex systems that need careful migration. What I'm curious about: for those of you considering alternatives, what features matter most to you? Is it reliability? Pricing? Integration flexibility? The ability to reduce alert fatigue? Feel free to drop your thoughts here or DM me. Always happy to chat about these challenges even if you're not looking at Zenduty specifically. These transitions are stressful, and having been through them myself, I know how disruptive they can be to engineering teams who just want to focus on building their products. Here's a detailed comparison of all the opsgenie features and what you need to know before you decide to migrate to a different tool - http://zenduty.com/zenduty-the-best-opsgenie-alternative-compare/ http://zenduty.com/zenduty-the-best-opsgenie-alternative-com...

perlgeek 2y ago
Obviously, reliability and pricing play a big role. Another one that's surprisingly important to my employer: select the country of origin of phone calls. The company I work for offers (among other things) datacenter colocation in Germany, and one of the selling points to compete against AWS is German ownership, no foreign control. Yes, some of our customers are very conservative. A few of our customers get direct notifications from our alerting tool, and if those phone calls arrive from a US-based number, it leaves a really bad impression. OpsGenie has instances hosted in EU for that.

sirinett 2y ago

Hi all, here is a recent guide on Incident Management Buyer's Guide, I hope this helps while you look for an alternative: https://www.ilert.com/incident-management-buyers-guide/is-this-guide-for-you https://www.ilert.com/incident-management-buyers-guide/is-th...

jschumacher 2y ago

I was at Atlassian during the OpsGenie acquisition and part of that process. Honestly, the biggest surprise to me was how long it took to shut down OpsGenie as a standalone product. The broader trend here is the shift from unbundling to consolidation. Over the past decade, many “features” were created as standalone SaaS products, but that era is winding down. We’re now seeing the pendulum swing back, with more consolidation across the industry. In my opinion, OpsGenie should have been a built-in feature of Jira Service Management from day one of the acquisition.

amalkiran 2y ago

This seems like the end of an era. While Pagerduty was always the most expensive, OpeGenie seemed like a good alternative for smaller teams. But today's incident management needs to be a lot more than just paging. For anyone looking to unlock a lot more value out of their incident management tool, may I suggest https://www.temperstack.com https://www.temperstack.com. A number of OpsGenie customers have already switched to Temperstack even before this announcement came out. I'm one of the cofounders of Temperstack and have personally helped companies make this transition. And I would be happy to get you set up as well. Feel free to drop me a line on amal@temperstack.com

booster01 2y ago

I was notified about OpsGenie's closure by a client who was simultaneously testing both OpsGenie and our system, TaskCall (https://taskcallapp.com https://taskcallapp.com) for their incident response and management and live call routing. It came across as a surprise although recently we had more of their clients moving over to TaskCall. However, it was not easy to find the announcement about the closure. The title of the announcement was very confusing. That is why my teammate decided to write an article with a clearer title. He did highlight why moving to TaskCall would be easy for current OpsGenie clients without impacting their operations, but here is a link of to the article if anyone is interested: https://medium.com/@riasat.ullah/opsgenie-reaches-end-of-life-38399b4e2564 https://medium.com/@riasat.ullah/opsgenie-reaches-end-of-lif...