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Is it impressive though? They have about a 50% success rate delivering things to me across multiple addresses and I know other people who have had similar long

by n0us 3y ago

Is it impressive though? They have about a 50% success rate delivering things to me across multiple addresses and I know other people who have had similar long term issues.

kragen 3y ago
"50% success rate delivering packages" is a totally different level of risk from "automated system gives your garage access code to anyone who claims to live there" i mean in the first case what's at risk is the five-dollar trinket you bought off amazon
- DragonMaus 3y ago
  Or the irreplacable trinket that your aging grandmother sent you.
  - kragen 3y ago
    hopefully you'd opt for a more reliable shipping service for important packages
throwway120385 3y ago
At one of my addresses FedEx will happily sell anyone overnight shipping and then just keep the parcel at the depot for a week until they have a driver who can actually make the trip. I have had like 6 very urgent packages delayed like this. Once my wife ordered something perishable and they pulled this then told her she had to drive into town and pick it up at the airport. I've also been nearly run off the road by FedEx drivers on the highway before. One guy was so angry that I was only going 10 over that he tailgated me within a foot and then punish passed me. They're also the only service that still corrects my other address to the wrong address. I tried for a whole month to get ahold of anyone there who even knows what address correction is and then just stopped using them for anything important. They doubled down on "digital" during the pandemic and fired a bunch of CSRs and stuff. It doesn't look like it's working out very well for them.
- zdragnar 3y ago
  Strangely, I've had perishable medicine delivered to me (a biologic injection) for two years without a single hiccup by FedEx. They have been the most consistently reliable delivery service where I live (though the post office is pretty good too). My house is at the bottom of a hill that is difficult for rear wheel drive vehicles in winter. UPS, on the other hand, can go pound sand. They often refuse to deliver due to weather, then force me to either drive two hours round trip to their distribution center, or charge me to pick it up at the local UPS store. When when FedEx couldn't get their truck to my house due to road conditions, they were totally fine with my picking it up at their store.
  - gopher_space 3y ago
    > They have been the most consistently reliable delivery service where I live (though the post office is pretty good too). Every service relies on the USPS to some extent, which makes the Republican attempt to gut the organization so baffling. There's no replacement and nobody is looking to replace it. From my perspective as an ex letter carrier, your personal experience with package delivery is determined almost entirely by whoever runs the local hub and handles last-mile. Unfortunately it's a McDonald's Assistant Manager kind of role; anyone truly competent will be able to find better work sooner or later.
    - ciabattabread 3y ago
      It took the 2020 pandemic for Republicans to finally get on board and pass the Postal Service Reform Act of 2022.
      - eddiecalzone 3y ago
        Postmaster Dejoy began dismantling critical sorting machines, reducing and limiting overtime, &c only 6 months into lockdown, well before there was a COVID vaccine. Knowing full well the problems it would cause. For example, many remote rural addresses are only serviced by USPS, and people rely on it for timely prescriptions. IMO it was massive public outcry that prevented a great deal more destruction. https://www.vox.com/2020/8/18/21374014/post-office-usps-louis-dejoy-statement-trump-mail-in-voting https://www.vox.com/2020/8/18/21374014/post-office-usps-loui...
madaxe_again 3y ago
No. They’re 100% useless in my experience, and literally never manage to deliver to me - everything ends up returned to sender. No other courier has this problem. As for the SMSs - in Portugal, and I’d guess Australia too, they contract all of their local operations out to some random group of muppets who can’t organise their way out of a paper bag - the SMSs they send me come from a mobile number, are handwritten (they seem to literally have someone whose job it is to write messages, on a phone, and send them), as are the emails. When it comes to delivery, i’m inevitably the last delivery of the day as I live way out in the boonies, and they just go “it’s 5pm I’m going home”, and it goes back to the depot. They drive it back and forth for a week before declaring the parcel undeliverable. These days, if I see someone has shipped something with FedEx, despite my instructions not to, I immediately request a refund, as I know it won’t arrive. The whole thing beggars belief.
yashap 3y ago
Yeah, in my experience FedEx drivers absolutely LOVE saying they “attempted delivery of my package, but nobody was home,” so I have to go get it from the depot. But I 100% was home, working from home all day, and they 100% never came.
- Libcat99 3y ago
  I had video of them pulling into the driveway and leaving without getting out of the vehicle and saying "no one was home." I'm also in the video.
  - lcnPylGDnU4H9OF 3y ago
    That sounds like internal verification uses GPS. So in most cases it's going to be the customer's word against the astonishingly lazy driver's evidence.
    - cromulent 3y ago
      I called them and questioned them about this - they didn't even come down my street, and yet claimed that they "attempted delivery". The customer service person was honest enough to say there was no code for the driver to say "too busy, can't meet my unrealistic targets".
      - lcnPylGDnU4H9OF 3y ago
        > too busy, can't meet my unrealistic targets At least that could explain why the driver showed up to the address without dropping off the package. If finding the package takes a non-trivial amount of time, it would add up over the course of the day. It's otherwise just wild to me that the driver did 99% of the delivery and just noped out of the last 1%.
        cozzyd 3y ago
        this happens to me all the time, but I live in a place where a delivery van/truck is basically always going to be double parking.
bongodongobob 3y ago
Can I ask where you live? I'm 40 and have never had anything get lost in the mail, ever. Is it a big city thing or something?
- biftek 3y ago
  It really just depends on your local distribution hubs. My semi rural address regularly gets serviced by two different FedEx hubs, if I see it go to X hub I'll get it that day, but if it goes to Y hub it'll most likely be late.
- QuercusMax 3y ago
  When we lived in San Jose, CA, we had stuff which never arrived quite often. Birthday cards and such especially.
  - culopatin 3y ago
    Who sends birthday cards through FedEx?
jonathanlydall 3y ago
They certainly can be quite impressive, I recently had something delivered from China I bought through Alibaba to South Africa, shipping cost less than 5USD and it arrived in about 13 days, 1 day less than the maximum estimate. In my case I got an email about customs and tax payment which was needed, but the link was clearly to fedex.com.
saintfire 3y ago
I'm in the same camp. The single time they actually delivered it to me without saying I wasn't home they had actually delivered it one street over. I spent 72 hours waiting (3x24 periods they told me to wait and call back tomorrow while they "investigated") for a $1300 package. Initially they said it must have been stolen and its my loss, to which I said "no I was home and near the front door all day, you didn't deliver it". Pretty absurd they can't just look where he was when it was "delivered" and deal with it. Or maybe they can and they just don't bother. Eventually the person actually called me using my number on the box and said it was delivered there. Still no recourse from FedEx, whom I have not informed I got the package in the end.
- eastbound 3y ago
  I’d quote this as the best federated peer-to-peer package delivery. Distribute in a nearby city and it will get to its destination eventually. Fortunately, your personal info is written in the clear for everyone to see, and anyone can open the box.
  - sidewndr46 3y ago
    that is called crowd sourcing your last mile of delivery
zardo 3y ago
I get a kick out of the mismatch between delivery estimates and tracking information. They're telling both that my package will be delivered this afternoon, and that it's in a distribution center 3000 miles away.
Szpadel 3y ago
in my country fedex isn't popular, but I had one international package delivered by them and I was very positively surprised because they paid duties for me to speed up process and invoiced me that costs.
timbaboon 3y ago
That’s a bit better than my experience with DHL :) they’ve delivered packages to random people multiple times across the UK, France, Switzerland and South Africa. Important documents they’ve handed over to strangers, like my passport, for example…
bigstrat2003 3y ago
They definitely are not impressive. I always avoid them if I am given a choice, because for the last 20 years they have always been sub-par. UPS isn't perfect, but they consistently do better than FedEx. Sadly these days it's pretty uncommon for vendors to give you the choice of who they use to ship the package, so I can't always avoid them.

by n0us 3y ago

Is it impressive though? They have about a 50% success rate delivering things to me across multiple addresses and I know other people who have had similar long term issues.

kragen 3y ago

"50% success rate delivering packages" is a totally different level of risk from "automated system gives your garage access code to anyone who claims to live there" i mean in the first case what's at risk is the five-dollar trinket you bought off amazon

DragonMaus 3y ago
Or the irreplacable trinket that your aging grandmother sent you.
- kragen 3y ago
  hopefully you'd opt for a more reliable shipping service for important packages

throwway120385 3y ago

At one of my addresses FedEx will happily sell anyone overnight shipping and then just keep the parcel at the depot for a week until they have a driver who can actually make the trip. I have had like 6 very urgent packages delayed like this. Once my wife ordered something perishable and they pulled this then told her she had to drive into town and pick it up at the airport. I've also been nearly run off the road by FedEx drivers on the highway before. One guy was so angry that I was only going 10 over that he tailgated me within a foot and then punish passed me. They're also the only service that still corrects my other address to the wrong address. I tried for a whole month to get ahold of anyone there who even knows what address correction is and then just stopped using them for anything important. They doubled down on "digital" during the pandemic and fired a bunch of CSRs and stuff. It doesn't look like it's working out very well for them.

zdragnar 3y ago
Strangely, I've had perishable medicine delivered to me (a biologic injection) for two years without a single hiccup by FedEx. They have been the most consistently reliable delivery service where I live (though the post office is pretty good too). My house is at the bottom of a hill that is difficult for rear wheel drive vehicles in winter. UPS, on the other hand, can go pound sand. They often refuse to deliver due to weather, then force me to either drive two hours round trip to their distribution center, or charge me to pick it up at the local UPS store. When when FedEx couldn't get their truck to my house due to road conditions, they were totally fine with my picking it up at their store.
- gopher_space 3y ago
  > They have been the most consistently reliable delivery service where I live (though the post office is pretty good too). Every service relies on the USPS to some extent, which makes the Republican attempt to gut the organization so baffling. There's no replacement and nobody is looking to replace it. From my perspective as an ex letter carrier, your personal experience with package delivery is determined almost entirely by whoever runs the local hub and handles last-mile. Unfortunately it's a McDonald's Assistant Manager kind of role; anyone truly competent will be able to find better work sooner or later.
  - ciabattabread 3y ago
    It took the 2020 pandemic for Republicans to finally get on board and pass the Postal Service Reform Act of 2022.
    - eddiecalzone 3y ago
      Postmaster Dejoy began dismantling critical sorting machines, reducing and limiting overtime, &c only 6 months into lockdown, well before there was a COVID vaccine. Knowing full well the problems it would cause. For example, many remote rural addresses are only serviced by USPS, and people rely on it for timely prescriptions. IMO it was massive public outcry that prevented a great deal more destruction. https://www.vox.com/2020/8/18/21374014/post-office-usps-louis-dejoy-statement-trump-mail-in-voting https://www.vox.com/2020/8/18/21374014/post-office-usps-loui...

madaxe_again 3y ago

No. They’re 100% useless in my experience, and literally never manage to deliver to me - everything ends up returned to sender. No other courier has this problem. As for the SMSs - in Portugal, and I’d guess Australia too, they contract all of their local operations out to some random group of muppets who can’t organise their way out of a paper bag - the SMSs they send me come from a mobile number, are handwritten (they seem to literally have someone whose job it is to write messages, on a phone, and send them), as are the emails. When it comes to delivery, i’m inevitably the last delivery of the day as I live way out in the boonies, and they just go “it’s 5pm I’m going home”, and it goes back to the depot. They drive it back and forth for a week before declaring the parcel undeliverable. These days, if I see someone has shipped something with FedEx, despite my instructions not to, I immediately request a refund, as I know it won’t arrive. The whole thing beggars belief.

yashap 3y ago

Yeah, in my experience FedEx drivers absolutely LOVE saying they “attempted delivery of my package, but nobody was home,” so I have to go get it from the depot. But I 100% was home, working from home all day, and they 100% never came.

Libcat99 3y ago
I had video of them pulling into the driveway and leaving without getting out of the vehicle and saying "no one was home." I'm also in the video.
- lcnPylGDnU4H9OF 3y ago
  That sounds like internal verification uses GPS. So in most cases it's going to be the customer's word against the astonishingly lazy driver's evidence.
  - cromulent 3y ago
    I called them and questioned them about this - they didn't even come down my street, and yet claimed that they "attempted delivery". The customer service person was honest enough to say there was no code for the driver to say "too busy, can't meet my unrealistic targets".
    - lcnPylGDnU4H9OF 3y ago
      > too busy, can't meet my unrealistic targets At least that could explain why the driver showed up to the address without dropping off the package. If finding the package takes a non-trivial amount of time, it would add up over the course of the day. It's otherwise just wild to me that the driver did 99% of the delivery and just noped out of the last 1%.
      - cozzyd 3y ago
        this happens to me all the time, but I live in a place where a delivery van/truck is basically always going to be double parking.

bongodongobob 3y ago

Can I ask where you live? I'm 40 and have never had anything get lost in the mail, ever. Is it a big city thing or something?

biftek 3y ago
It really just depends on your local distribution hubs. My semi rural address regularly gets serviced by two different FedEx hubs, if I see it go to X hub I'll get it that day, but if it goes to Y hub it'll most likely be late.
QuercusMax 3y ago
When we lived in San Jose, CA, we had stuff which never arrived quite often. Birthday cards and such especially.
- culopatin 3y ago
  Who sends birthday cards through FedEx?

jonathanlydall 3y ago

They certainly can be quite impressive, I recently had something delivered from China I bought through Alibaba to South Africa, shipping cost less than 5USD and it arrived in about 13 days, 1 day less than the maximum estimate. In my case I got an email about customs and tax payment which was needed, but the link was clearly to fedex.com.

saintfire 3y ago

I'm in the same camp. The single time they actually delivered it to me without saying I wasn't home they had actually delivered it one street over. I spent 72 hours waiting (3x24 periods they told me to wait and call back tomorrow while they "investigated") for a $1300 package. Initially they said it must have been stolen and its my loss, to which I said "no I was home and near the front door all day, you didn't deliver it". Pretty absurd they can't just look where he was when it was "delivered" and deal with it. Or maybe they can and they just don't bother. Eventually the person actually called me using my number on the box and said it was delivered there. Still no recourse from FedEx, whom I have not informed I got the package in the end.

eastbound 3y ago
I’d quote this as the best federated peer-to-peer package delivery. Distribute in a nearby city and it will get to its destination eventually. Fortunately, your personal info is written in the clear for everyone to see, and anyone can open the box.
- sidewndr46 3y ago
  that is called crowd sourcing your last mile of delivery

zardo 3y ago

I get a kick out of the mismatch between delivery estimates and tracking information. They're telling both that my package will be delivered this afternoon, and that it's in a distribution center 3000 miles away.

Szpadel 3y ago

in my country fedex isn't popular, but I had one international package delivered by them and I was very positively surprised because they paid duties for me to speed up process and invoiced me that costs.

timbaboon 3y ago

That’s a bit better than my experience with DHL :) they’ve delivered packages to random people multiple times across the UK, France, Switzerland and South Africa. Important documents they’ve handed over to strangers, like my passport, for example…

bigstrat2003 3y ago

They definitely are not impressive. I always avoid them if I am given a choice, because for the last 20 years they have always been sub-par. UPS isn't perfect, but they consistently do better than FedEx. Sadly these days it's pretty uncommon for vendors to give you the choice of who they use to ship the package, so I can't always avoid them.