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Try calling your Credit Card company and flag it as fraud. That's what I would do. That failing I'd submit a police report.
by wholepointofcc 7y ago
Try calling your Credit Card company and flag it as fraud. That's what I would do. That failing I'd submit a police report.
- itake 7y agoThat doesn't work well b/c then Airbnb just bans you from the platform
- random42 7y agoWhy would you continue to give airbnb your business, once experiencing something like that anyways?
- RaiseProfits 7y ago....what kind of behavior were you expecting? AirBnb has always had atrocious customer service.
- blueadept111 7y agoI disagree. I've been both a host and customer for many years, and in general I've found the customer service to be good or even very good for resolving issues either as a host or as a customer. In fact, many 'scare' articles about airbnb puzzle me, because it seem seems that the problems could have been avoided if the guest had read the reviews and/or booked with a superhost (or other host with a history of good reviews). Having said that, I do think it's insane that the reviews are no longer listed in chronological order (or at least with the option to view them in chronological order).
- JadoJodo 7y ago> or other host with a history of good reviews But how can I trust that the reviews are good if, as this article talks about, people are hesitant to post anything but good reviews for fear of receiving a retaliatory review?
- blueadept111 7y agoNeither review is visible until both are done, so that's nonsense.
- necovek 7y agoUhm, that sounds even worse: so your bad review won't show up until a host responds, so they can simply decide not to, and your bad review never shows up.
- blueadept111 7y agoNo, because there's a fixed time limit to submit a review, afterwhich the review is posted irregardless. Hey, I guess airbnb put more than 10 seconds of thought into the design of the process, what do you know.
- RaiseProfits 7y agoYou act like people’s real names and contact information are not exchanged. AirBnb has no quality enforcement mechanism to protect your privacy, the quality of your stay, or the resulting fallout from a conflict.
- blueadept111 7y agoThe mechanism for preventing most bad stays is called the reputation system, which is based on reviews. As for exchanging real names, do you think the system would be improved if all participants were completely anonymous? There's a reason a hotel knows your real name and contact information as well. You sound like a troll.
- RaiseProfits 7y ago> I've found the customer service to be good Yea? Do explain your confidence.
- ses1984 7y agoBecause the expected value of using the platform is still greater despite the known risks?
- chippy 7y agoover $1000 lost is still greater value?
- gmanley 7y agoWhere are you getting $1000 from? He says 3 figure so it's in the hundreds, I'm assuming lower. Everyone has there point where they'd be fine burning the bridge. To me the ability to get a place quickly with an app from anywhere has a good amount of value, but I'd have trouble putting an exact price on it.
- bufferoverflow 7y agoRead the article. He paid $1,221 plus for the new last-minute hotel. Got refunded $399.
- ses1984 7y agoExpected value takes into account probability. You aren't going to lose $1000 every time you use air bnb. Probably.
- CDSlice 7y agoHonestly if Airbnb helps people scam you do you want to be on their platform?
- fghgggg 7y agoIf this happened to me I would see getting banned as a problem. I wouldn’t be using Airbnb again anyway!
- maximente 7y agosimply pathetic. you have no self worth if you're willing to be defrauded out of hundreds of dollars, then the company sided /with the fraudster/, and you're /still/ unwilling to part ways from the platform don't bother posting the following, please: - there aren't any alternatives: legal hotels/hostels existed before, and will after - cheaper: that you're willing to ignore the law for people who actually live there in order to save money is more telling of your non-existent principles. in many cases this isn't true anyway
- evandev 7y agoYou say that, yet there are also some scammers who use chargeback on airbnb to not pay: https://old.reddit.com/r/AirBnB/comments/5q1css/planning_on_suing_guest_got_robbed_due_to/ https://old.reddit.com/r/AirBnB/comments/5q1css/planning_on_...
- Cthulhu_ 7y agoFrom a consumer that's fine - you've got your scammed money back (and they do not have the evidence that the payment was valid), and creating a new account is easy enough.
- behringer 7y agoSo you're willing to risk multiple hundreds of dollars at each airbnb stay?
- JackFr 7y agoThey are stealing from you. Would you keep going to a grocer who fraudulently billed your credit card, just cause they were cheaper? How much cheaper than a hotel was your stay after a 3 digit cleaning fee?
- patejam 7y agoOne screw up isn't going to keep me away, as I've had mostly good experiences with Airbnb. Is it worth a one time screw up of $200 for my years of positive experiences? For me, yes. If the ratio of positive to negative experiences starts going down, I'll be finding other ways to vacation. Likewise, if a grocer messes up once, but I've been going to them for years without issue, I'm going to let it go. If it starts happening more often? I'll look for other ways to get my groceries. (Side note: I've been booking more hotels recently. But that has to do with cost and convenience mostly, not false listings or false cleaning fees or anything else like that).
- pvarangot 7y agoI did this twice with AMEX and they didn't ban me. The second time they even apologized and gave me credits.
- yumraj 7y agoThis is the 3rd or 4th comment I've seen about not reporting to credit card company because AirBnb may ban you. Are people really so afraid of being banned by a company such as Airbnb that they will just suck up when defrauded? It's a vacation rental company, and not very good at that. Why are people so afraid of it? Genuinely curious..
- tgsovlerkhgsel 7y agoBecause they control a huge part of the market, and the cost of accepting the fraud is often lower than the cost of losing access to that part of the market.
- axaxs 7y agoThat's essentially what I was thinking even when reading the article. Get a good credit card company that's on your side (Amex has been best for me, Discover too), and let them deal with it. They absolutely will not screw around with stuff like this.
- ryandrake 7y agoYup, fraud like this is exactly what chargebacks are for. Companies don't listen to anything but money. AirBNB counts on you being a pushover and not disputing the charge. I don't understand this "Well they charged my credit card so there's nothing I can do!" attitude.
- mortenjorck 7y agoJust be aware that a chargeback is an instant bridge-igniter with the company or platform you’re filing it against, most considering it a breach of the TOS and banning your account.
- JamesBarney 7y agoIf you do this be prepared to not use the service you do this to ever again.
- wil421 7y agoI’d immediately call Amex and tell them it was an unauthorized charge, then file a police report, and maybe go to small claims court.
- SrslyJosh 7y agoThis can work, but beware that the company may send the charge to collections. It's a slimy thing to do, but we are talking about a company that's built its success on evading all manner of legal responsibility. (And outright law-breaking by many of its hosts.)
- ryandrake 7y agoI charged back a fraudulent charge to a local company, and they sent it to collections. Immediately sent the collection agency a registered letter demanding they validate (prove) the debt as required by the FCRA and California law, then another one a month later after they ignored me, and that was the end of it. There's often no reason to fear these shenanigans. Companies get away with it when people don't understand their rights regarding credit and debt and cave in to the shenanigans.
- inetknght 7y agoWhy would you wait to submit a police report? If there's fraud occurring then a police report should be filed.