zacharybk

7 ms·

1.
by zacharybk 4mo ago
I 100% agree that no one uses your product to watch a walk-through, they’re there to do a job. The author primarily talks about new user onboarding. While they do make the point about introducing new features, they don’t address how to make
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by zacharybk 9mo ago
This is incredible, thank you for putting in the time to create it.
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by zacharybk 2y ago
That’s fun, what did you do on your first date? Ironically, there was also one called how about we.
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by zacharybk 3y ago
Taking Cara babies
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by zacharybk 3y ago
They’ve also been hiring for a few of the same roles for over a year.
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by zacharybk 3y ago
Does it use Intercom’s interface or Intercom’s AI to answer questions? There’s a huge difference.
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by zacharybk 3y ago
I’m curious what you’re using, it sounds awesome!
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by zacharybk 3y ago
What bot do you use?
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by zacharybk 3y ago
This is because the tools that CX teams have been provided by companies like Zendesk or Intercom are no more then IFTTT widgets. These tools are rigid and scream RTFM because they’re incapable of taking action or providing anything speciali
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by zacharybk 3y ago
It would be awesome to hear/see more about the system you built to auto-generate and submit evidence. This is a huge pain for many companies which an open source tool could solve.
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by zacharybk 4y ago
It partially depends on your climate. I’m in Portland, Maine, so for us, we have a natural gas furnace with radiators, but they’re heavily supplemented by a few heat pumps. For us, the temperature frequently gets very low in the winter, sub
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by zacharybk 4y ago
Similar to many others here I grew up with candlepin in Bangor, ME. While there was a tenpin lane, I also never went until post-college. We actually had my cousin’s birthday party at a candlepin lane call Big20 in Scarborough, ME last week.
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by zacharybk 4y ago
I’ve been using Dashlane for a few years and I’ve been above-average happy. Here’s a blog post on how to make the move: https://www.techrepublic.com/article/transfer-passwords-last... Referral link for Dashlane: http
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by zacharybk 4y ago
I actually heard back from them today! Crazy how long it took them
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by zacharybk 4y ago
Do they blame this one on the lowest level recruiting employee who “must have forgotten to do their job”? That’s as plausible as what SBF’s defense will be.
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by zacharybk 4y ago
Different companies clearly have different legal teams giving differing advice. I found this one fascinating: “If you are a Colorado or New York City resident and this role is a remote role, you can receive additional information about the
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by zacharybk 4y ago
Is anyone aware of a commercialized app that enables team learning through spaced reputation? Say for a support team learning a new process or skill where the learning can be heavily curated? Thanks in advance.
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by zacharybk 4y ago
Slack was, and is, a business tool; It was never intended for communities (though they clearly didn’t discourage this type of usage). In Lenny’s podcast (link below), you can listen to Slack’s former head of product and growth, Merci Grace,
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by zacharybk 4y ago
I’m sure people mean Google Sheets, not Excel, because it’s shareable. Some tips based on my experience: -Search for pre-built sheets to get an idea of how to build things out for your company -Build with ways to easily adjust headcount, sa
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by zacharybk 4y ago
Location: Portland, ME Remote: Yes Résumé/CV: https://www.linkedin.com/in/zacharybk https://www.zacharybk.com/ Zach here. I'm an experienced Customer Success, Experience, and Support leader i
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by zacharybk 5y ago
Firefox fixed this for you. They bought pocket and turned it into a paid product. https://blog.mozilla.org/en/mozilla/news/mozilla-acquires-po...
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by zacharybk 5y ago
Sounds like a shit site to trust in the first place: ""Apple is rated "Poor" with 2.2 / 5 on Trustpilot"
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by zacharybk 5y ago
Wild Alaskan Company | Multiple Roles | Full-Time | Remote [US] | https://wildalaskancompany.com/careers The Wild Alaskan Company offers an online direct-to-consumer membership service for premium wild-caught seafood. Our m
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by zacharybk 7y ago
Lots of <3 to the DO-crew...For anyone looking for work, I put together a post with resoures / thoughts on starting a job search. https://customerexperience.substack.com/p/find-your-dream-jo... - Zach (Former D
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by zacharybk 7y ago
Hi treis - All DO customers have always received free, 24x7 Support. Of course, we're working on being as responsive as our customers deserve. A few months ago we also implemented a new paid Premier Support tier which features a live c
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by zacharybk 7y ago
Hey terryf - Zach here from DO. If you ever encounter an issue that you don't feel is getting the proper attention feel free to reach out. We constantly engage with developers on social, which is primarily Twitter, and we don't lo
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by zacharybk 7y ago
Hi Sladey - Zach here from DO. I'd like to help you out and investigate what might be going on. Can you send me an email (first name at) and I'll investigate right away? Thank you, Zach
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by zacharybk 7y ago
Hey metildaa - Zach here from DO support. It is accurate that that do not currently support PayPal subscriptions, this certainly isn't the overall experience that you should be having. Can you shoot me an email (first name at) and I&#x
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by zacharybk 7y ago
Hey Sneak - I totally agree* :) We've already started efforts between Support and Security leadership to leverage the 24/7 structure of Support. Our goal is that no one will ever need to use social as an escalation path, and our n
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by zacharybk 7y ago
Email received, followed up on, and account credited. -Zach

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