stevenklein

6 ms·

1.
by stevenklein 2y ago
Ideally management is working with IC teams to set good Key Results. Management shares context of what's important (objectives) and IC teams propose good quantitative measures (key results) of how they'll achieve it.
2.
by stevenklein 2y ago
This is the crux of what's wrong with the original article IMO. Key results that are customer centric as opposed to "ship {thing}" help keep teams focused on the thing that actually matters. Of course there will be a tendency
3.
by stevenklein 4y ago
Yeah this checks out. I forget the numbers but when we were building StatusPage I remember pulling some data on incidents and a pretty good percentage referenced or linked to another status page (usually meaning their incident was "cau
4.
by stevenklein 4y ago
thanks for sharing - found this super interesting
5.
by stevenklein 5y ago
https://metrist.io/ is working on exactly this
6.
A Bird's Eye View of the Amazon S3 Outage(blog.statuspage.io)
1 points by stevenklein 10y ago|0 comments
7.
by stevenklein 10y ago
StatusPage.io - https://news.ycombinator.com/item?id=5401470
8.
Atlassian Acquires StatusPage(techcrunch.com)
384 points by stevenklein 10y ago|124 comments
9.
StatusPage.io (YC S13) Is Hiring a Lead Designer (Denver, CO)(statuspage.io)
1 points by stevenklein 11y ago
10.
CodePens of Well-Designed Emails(codepen.io)
3 points by stevenklein 11y ago|0 comments
11.
Your Onboarding Has a Shelf Life(blog.intercom.io)
2 points by stevenklein 11y ago|0 comments
12.
Leadership Lessons I’ve Learned as HubSpot’s CEO(readthink.com)
2 points by stevenklein 11y ago|0 comments
13.
Distribution Rules Content(dundeeventurecapital.com)
3 points by stevenklein 11y ago|1 comments
14.
5 Customer Service Blogs You Should Be Reading(blog.statuspage.io)
1 points by stevenklein 11y ago|0 comments
15.
by stevenklein 11y ago
+1
16.
Conversion rate went from 5% to 12% with this drip campaign(customer.io)
5 points by stevenklein 11y ago|0 comments
17.
How a Content Marketing “Home Run” Jump Started Our Company(blog.statuspage.io)
7 points by stevenklein 11y ago|2 comments
18.
How one startup beat the average churn by 1000%(baremetrics.com)
2 points by stevenklein 11y ago|0 comments
19.
UX Protip: Turn Your Screw Ups into a Positive Experience(blog.statuspage.io)
2 points by stevenklein 11y ago|0 comments
20.
by stevenklein 11y ago
I think all universities might be required to publish employee salary but I might be wrong.
21.
by stevenklein 11y ago
Good question -- I personally don't know of anyone else who is doing the whole "Open Salaries" thing. Does anyone else?
22.
Avoid Getting Flooded by Support Tickets During Downtime(blog.statuspage.io)
1 points by stevenklein 11y ago|0 comments
23.
by stevenklein 11y ago
That's actually a really good idea I hadn't thought of that. Thanks!
24.
by stevenklein 11y ago
Yeah...the landing page needs work. The templates are pretty solid on smaller screens though.
25.
by stevenklein 11y ago
Hey HN -- happy to answer any questions you have. Would love to hear your feedback!
26.
How to Prepare for and Communicate During Downtime(blog.statuspage.io)
1 points by stevenklein 11y ago|0 comments
27.
by stevenklein 11y ago
StatusPage.io StatusPage.io helps companies be more transparent with their customers around downtime. Companies like Atlassian, Citrix, Reddit, Cloudflare, New Relic, and Vimeo rely on our product to keep their customers in the loop when th
28.
by stevenklein 12y ago
Check out Floobits.
29.
by stevenklein 12y ago
I hear you on this one. The lack of commute definitely saves some time.
30.
by stevenklein 12y ago
The happiness section about being around people is just one of the points and doesn't even really apply to the whole team. Though I can see it appears to be the main point because it is the longest in length. The main reason is really

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