pc

6 ms·

1.
by pc 1y ago
In these matters, I always try to keep in mind that technologies aren't themselves disruptive; customer choices are. It'll be interesting to see what customers choose in the years to come.
2.
by pc 1y ago
Does that imply that some day users would be able to pay using Tempo? I don't think that customers or businesses should see Tempo very much. In the success case, Tempo is a platform like SWIFT or ACH that others employ behind the sce
3.
by pc 1y ago
There are lots of crypto skeptics on HN (and we ourselves were disappointed with crypto's payments utility for much of the past decade), so it might be interesting to share what changed our mind over the past couple of years: we starte
4.
by pc 2y ago
Not a lack of commitment -- we just don't want to pre-announce the specifics.
5.
by pc 2y ago
We will definitely keep it.
6.
by pc 3y ago
There's a lot of online fraud. We invest a ton in Radar, our payment surfaces, etc., to keep this as invisible as possible to businesses. (We don't always succeed, of course. But, despite the growing sophistication of the frauds
7.
by pc 3y ago
I knew Kyle in college. He was extremely smart, kind, patient, and friendly. (He was a few years ahead of me; I was a random Irish freshman who had just shown up.) Looking back, he's one of the people who inspired me to get into startu
8.
by pc 4y ago
That comment made my day -- thanks :-)
9.
by pc 4y ago
It's kind of you to say that, and people at Stripe certainly try very hard, but there's plenty that's broken or that we're trying to figure out at scale... I don't think those claims are true.
10.
by pc 4y ago
I genuinely don't know why there are fewer instances today, and the question at the bottom is literal rather than rhetorical. (I don't even know whether there are fewer instances today -- maybe they're just happening in les
11.
by pc 5y ago
Yep. Until very recently, we weren't able to support businesses selling crypto. (The regulatory details are complex.) We're now rolling out support and this page is basically about that change.
12.
by pc 5y ago
I genuinely have no idea what situation you’re talking about (not saying we didn’t screw up, though — I preemptively apologize assuming we did!), and a bunch of the narrow claims above aren’t true (we aren’t YC LPs, Sequoia made its own dec
13.
by pc 5y ago
I’m trying to not overstate my certainty. I have no idea what situation OP could be describing, and I have no recollection of anything along those lines, but I don’t want to definitively state that nothing like it happened over our decade o
14.
by pc 5y ago
I don’t think some of the claims in this comment are true or in good faith. (We obviously don’t control HN or YC or journalists. If or when my comments on HN are ever ranked highly, it’s because they’re upvoted. The internal claims about St
15.
by pc 5y ago
I'm sorry; that's bad. Can you email me with details so that we can investigate what happened? (patrick@stripe.com; others welcome to do so too.) More than 10,000 people have interviewed at Stripe so far this year, so "severa
16.
by pc 5y ago
Yes, well said. Heroku was an inspirational product when we were starting out.
17.
by pc 5y ago
If money could buy taste, a lot of the world would look better than it does. Culture isn’t a function of dollars, and we’re very lucky to have many people at Stripe who just really, really want to do great work. (There is proof that signifi
18.
by pc 5y ago
I would estimate that roughly 99%–99.9% of cases get resolved without anything on HN. (Per the GP comment, things have already improved 50% since earlier this year and will, I think, improve tenfold by the end of the year.)
19.
by pc 5y ago
Right. It's a hard problem. That said, we think we can get better.
20.
by pc 5y ago
Yeah, good question. First, we aren’t trying to calculate the absolute rate, just relative changes. (The absolute rate would be nice to know but it’s not needed to know whether we’re getting better or worse.) Methodologically, we sample&#x2
21.
by pc 5y ago
You don’t have to contact me in particular — you can get in touch with anyone at Stripe. (Or even DM Stripe on Twitter.) With regard to the last part of your comment — absolutely. This is a final recourse when the system breaks, not a part
22.
by pc 5y ago
We definitely still offer live chat support!
23.
by pc 5y ago
My email address is public (patrick@stripe.com). Lots of other people at Stripe also have public email addresses. (Just to be super clear, it’s a bug that you’d have to do this, and I’m sorry about the trouble! But when mistakes happen we d
24.
by pc 5y ago
(Stripe cofounder.) Ugh, apologies. Something very clearly went wrong here and we’re already investigating. Zooming out, a few broader comments: * Unlike most services, Stripe can easily lose very large amounts of money on individual accoun
25.
by pc 5y ago
Appreciate your feedback. On the first point, limitations on what the secret key can access are coming very soon. > A concrete suggestion: make it possible for businesses to choose whether they have access the raw data, and expose the c
26.
by pc 5y ago
(Stripe cofounder.) > Considering that Stripe was originally known for letting websites accept credit card payments without seeing your credit card number, one might assume that Stripe Identity only allows websites to see the verificati
27.
by pc 5y ago
It's actually pretty cool (IMO; I'm biased). Drop-in browser-based user authentication that: * Uses various sophisticated heuristics to detect real vs fake IDs. * Matches the ID to the human face. * Detects whether the human face
28.
by pc 5y ago
There's a lot of cool stuff that uses Paystack on Twitter, e.g.: https://twitter.com/spokenword_lag/status/139677392471373005... . You can search for paystack.com/pay.
29.
by pc 5y ago
That is approximately what we do. (And then we remember any explicit selection that's made.)
30.
by pc 5y ago
Shopify is aggressively and successfully expanding their e-commerce product offering... if you're running a business that sells physical goods, the checkout is one of the simplest parts of the whole thing, and I don't think this

More ›