8 ms·
Right. It's a hard problem. That said, we think we can get better.
by pc 5y ago
Right. It's a hard problem. That said, we think we can get better.
- effingwewt 5y agoLet me help you. Stop relying on HN/Twitter as coalmine canaries and hire human fucking support. This trope is ground into the mud by now. You don't get to outsource customer support, or better- nix it entirely and then act all shocked shit like this happens. 'Oh no I have no idea how this happened, even though this was the exact plan when we went to email-only suppprt' If the entire road you have paved is one big crack in the ground, it's less like customers falling through the cracks and more like a city being swallowed up in an earthquake. It should be made law if you are a payimg customer companies should have to offer customer support that the customer can actually understand. Doordash and UberEATS are two of the worst companies in the US, and yet even they have (garbage, to be sure) customer service. You guys cut all corners in the name of the Holy Profit. So why the hell should we cut you slack when you fall in the pit you dug. Aww how cute you downvote me immediately with not a word of rebuttal. I'm sure because there is literally no excuse for this bullshit behavior. Im fine eating fake points to call you out on it.
- atatatat 5y agoReading the stories week in and week out, we think you can get better, too. Hopefully that's a more diplomatic version of my (somewhat valid) sibling comment.
- harry8 5y agoThat comment is a valid opinion and should _not_ be dead.