girishm

5 ms·

1.
The inside story of why we built a new CRM(medium.com)
7 points by girishm 10y ago|0 comments
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by girishm 13y ago
Freshdesk has had both XML and JSON APIs from day 1. Maybe it was not so obvious as the documentation was done for XML and it was probably assumed that since it is exactly similar for json it was not required. Thanks for the feedback. We wi
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by girishm 13y ago
"If I were a Freshdesk customer, I'd me more confident if the reasons listed were a better customer support, better user experience, being likely to stay in business for longer..." Fair points, but our existing customers alre
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by girishm 13y ago
I am the co-founder and CEO of freshdesk. I want to clarify here that I spent close to ten years at Zoho and I thoroughly enjoyed every bit of it. There was absolutely no frustration leading to the creation of freshdesk. Zoho has been a gre
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by girishm 14y ago
We have changed much of the old site design developed by getmefast after we had the bandwidth and resources to have an inhouse team. Our experience was good enough to get started with a website. However for a start just getting some good te
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by girishm 14y ago
The US company is a Delaware C Corp and is a legal business entity in the US and pays taxes like any other corporation.
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by girishm 14y ago
Hi Sean - When you are looking to incorporate from abroad, Delaware seemed the most obvious and had a good ecosystem around it. You can pay the Franchise tax online and pretty much get most of what you want from the State of Delaware online
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by girishm 14y ago
You can get an EIN for your company even if you don't have an SSN yourself. Getting bank account without visiting the US is a bit trickier if you don't have an SSN.
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by girishm 15y ago
At freshdesk we use Digicert and are quite happy with them.No major problems in setting up or ongoing maintenance. Whenever we needed support they have responded promptly. Would gladly recommend them.
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Learnings from our recent fundraising experience(blog.freshdesk.com)
4 points by girishm 15y ago|0 comments
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by girishm 15y ago
@teyc - I will take what you have said as a huge compliment. I wish I was as smart as you say I am. When this happened, we considered our options - 1. We ignore the comments. But that will seem that anyone can say anything and get away with
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by girishm 15y ago
@ecaron - On that day,I did not know that someone else from my team was responding to you. As a startup we were just too eager to respond. I had sent you a grand total of two tweets and the second tweet was actually to apologize for the in
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by girishm 15y ago
If you think that will help the HN community,I will. I have another post almost ready where I wanted to share my Series A fundraising experience . But then this happened!
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by girishm 15y ago
smoyer - When I said that, I was referring to this http://blog.freshdesk.com/the-freshdesk-story-how-a-simple-c... HN Discussion is here - http://news.ycombinator.com/item?id=2340732
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Zendesk CEO calls Freshdesk a freaking rip off - Freshdesk responds(ripoffornot.org)
310 points by girishm 15y ago|188 comments
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by girishm 15y ago
Clickable links - Signup - http://www.freshdesk.com/signup.html Demo - http://demo.freshdesk.com/login
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Ask HN: Review our startup, Freshdesk
11 points by girishm 15y ago|2 comments
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by girishm 15y ago
Our website is hosted on Linode with nginx and our blog is on posterous. The infrastructure was rock solid. Nothing gave us any scares.
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What difference does being a top story on Hacker News make? Stats and Facts...(blog.freshdesk.com)
86 points by girishm 15y ago|22 comments
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by girishm 16y ago
Definitely no. Zoho(AdventNet) was the best thing that happened to me in my (work) life. It's an amazing company with over 1200 employees with very smart engineers and a kick-ass product culture. I owe everything that I learned in Product M
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by girishm 16y ago
I will request you to reserve your judgement till you have played with the Freeshdesk beta. Just give us a few more days before we open for the public.
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by girishm 16y ago
Just the simple iPhoto slideshow on Mac and screenflow for screen capture
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by girishm 16y ago
Yes. That is one advantage that I had working at Zoho for nine years. Everyone in the team has worked with me at zoho. 3 of the 6 people had worked with me at Zoho and had moved on to other companies. They came back to work for Freshdesk as
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by girishm 16y ago
Thanks for letting us know. Will fix it soon.
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by girishm 16y ago
We have a live version in private beta. I plan to post it to HN for feedback as soon as we are ready for the public launch.
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by girishm 16y ago
Ok. One thing regarding the office space. The place we got was a 700 sq ft rectangle that looked like a run down warehouse. We spent approx 3k for the paint,flooring and cubicles. It is in an upcoming suburb. A similar space in a prime loca
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by girishm 16y ago
We are in private beta so the money is yet to flow in:)
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How a simple comment on Hacker News made me quit my job and launch a startup(blog.freshdesk.com)
504 points by girishm 16y ago|92 comments