bachonk

11 ms·

1.
by bachonk 1y ago
I set up the self-hosting option, but doesn't look like you can OAuth into any of your accounts, and all balances/transactions have to be managed manually, is that right?
2.
by bachonk 1y ago
Thank you for sharing this, I added a few of them to a personal project[0] this morning! Will add a note to the about page to link to your repo [0]letris.app
3.
by bachonk 3y ago
Yeah I agree with this. Dedicate 1 to 2 hours of focused work, fill it out, and move on. This assumes that you're far enough along in the sales process that there's a high likelihood of close (you've already negotiated price
4.
by bachonk 4y ago
I tried Aman's videos but found Daniel Naroditsky to be far more helpful in terms of explaining advanced theory and tactics in a way that's easy to understand and practical at any ELO. Here are some of his playlists: https:/
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by bachonk 4y ago
It's a tough problem but the system is smart enough to group messages that come in through the top level. We use a time-based system where messages that come in within a certain period of time get grouped into the same ticket
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by bachonk 4y ago
Yeah totally true. And a lot of times, team members put a lot of time into answering questions but there's no way to track their effort that's equivalent to PRs in GitHub for example.
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by bachonk 4y ago
Would love to! I feel like a luddite who doesn't know Discord super well yet, but will definitely explore
8.
by bachonk 4y ago
Curious to hear – what would make Slack search work better for you?
9.
by bachonk 4y ago
Yeah that totally makes sense. I used to work at a big tech co where we had a Slack channel for internal users of our product, and it was hard to keep up. Kind of an interesting idea to use different SLAs depending on the role of the user w
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by bachonk 4y ago
Abbot's pretty great, but uses a chatbot with customers. We stay behind the scenes and empower the reps to respond themselves. We also support email <> Slack which they do not
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by bachonk 4y ago
This is our #1 priority right now and are actively building it. We still have an Intercom widget on our dashboard just in case, and can't wait to replace it. If you sign up, I can let you know when this is closer to being live (and you
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by bachonk 4y ago
That makes a ton of sense. We currently have a freemium with 1 free channel, but could be good to increase that limit so you can get it into your workflow early on
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by bachonk 4y ago
Solid batch of questions! 1. No they do not 2. We require quite a few permissions, but they're all deliberate and we only use what's absolutely necessary. We laid out some detail here: https://unthread-help.notion.site&
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by bachonk 4y ago
High ACV B2B is right on. The most common customer use-cases that we've been seeing: – Devtool SaaS (engineers want to debug over Slack) – High-touch SaaS (software with a strong services component, like tax software) – Agencies (sales
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by bachonk 4y ago
Woot! – Yes there is. This is available for any tier – We currently have auto-responses for Slack messages. Auto-responses for emails is on the way!
16.
by bachonk 4y ago
Platform risk is always there, but we see this as a highly targeted use-case outside of their core competency. The Salesforce acquisition spices things up a bit, but Slack's been great at supporting developers in the same way Apple did
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by bachonk 4y ago
Our goal is to make it scalable! With the Slack Inbox and the auto-assignments, you could literally mute all of your customer channels and still stay on top of everything. Our largest customer right now has >700 Slack Connect channels
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by bachonk 4y ago
We have a Zapier integration that handles syncing with external systems. But yeah we want to keep the conversation in Slack rather than splintering it to some external ticketing platform
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Launch HN: Unthread (YC S22) – Customer support, entirely within Slack
81 points by bachonk 4y ago|56 comments
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by bachonk 5y ago
If you're hosting free events and need signups/newsletters/distribution lists in one place, interested to hear your feedback how how well everyspacehq.com would work. We're early and mostly enterprise-focused, but shoot
21.
by bachonk 5y ago
This looks pretty great, will definitely take a deeper dive. I manage most of this today through a series of shared google docs attached to calendar invites, but this should be less clugey. Regarding shared meeting notes, I think the killer
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Why is it so hard to get PPE to hospitals?(turnout.events)
1 points by bachonk 6y ago|0 comments
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by bachonk 12y ago
+1 for commonkey and their client-side encryption/decryption
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Sobrio app announces drone program to bring drunk college kids home safely(blog.sobrioapp.com)
1 points by bachonk 13y ago|0 comments