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This is our #1 priority right now and are actively building it. We still have an Intercom widget on our dashboard just in case, and can't wait to replace it. If
by bachonk 4y ago
This is our #1 priority right now and are actively building it. We still have an Intercom widget on our dashboard just in case, and can't wait to replace it. If you sign up, I can let you know when this is closer to being live (and you can share some feedback on an early prototype)
- jeremy_k 4y agoThanks for the update! I passed the information along to the our Customer Support team.
- treis 4y agoThis is what I meant by my other post. It's been a minute since I've been in the CX space but when I was there all the cool kids were talking about seamless multi-channel support. The idea being that a customer could start a ticket by Tweeting, calling, web chat, app, e-mail, website form, or whatever. The CX rep has a unified view of all this communication and can respond on the customer's platform of choice. So your image of Unthread => Other apps is the reverse of where the industry is going. You need the other direction where any number of channels get funneled into Unthread.