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My question is: when you send emails like "it has come to our attention... fraudulent activity..." [1] [2] and confiscate $30,000+ earnings by shutting down lon
by adsenseclient 13y ago
My question is: when you send emails like "it has come to our attention... fraudulent activity..." [1] [2] and confiscate $30,000+ earnings by shutting down long-standing AdSense accounts, will you do the same to the entire Gmail accounts, or just to the money transferring functionality?
One would have to be a fool to use this, knowing Google's arrogant heavy-handed history of dealing with AdSense publishers (and an absolute lack of any meaningful customer care): this is why Google Wallet has never taken off as an alternative to PayPal in the first place.
[1] https://news.ycombinator.com/item?id=3803568 https://news.ycombinator.com/item?id=3803568
[2] https://news.ycombinator.com/item?id=4585043 https://news.ycombinator.com/item?id=4585043
- toomuchtodo 13y agoBecause Paypal is known as a bastion of neutral dispute resolution rolls eyes
- adsenseclient 13y agoPaypal is actually much better. When you reach about 10k/mo, they give you a special representative from the account management team, with a special phone number, and those guys are quite smart and easily available. First hand knowledge.
- raldi 13y agoI used to manage a Paypal account that did significantly more than that, and nobody ever offered that to me.
- peterarmstrong 13y agoInternationally I think it's $50k/mo in revenue...
- adsenseclient 13y ago@raldi: could be also dependent on the number of payments per day. My knowledge is for the account with relatively small, but numerous payments.
- vectorpush 13y agoPaypal is terrible, but at least you can get on the phone and talk to someone when things get hairy. Every time I have google support issues I end up waiting days or weeks for automatic replies that don't even address the issue.
- ShawnBird 13y agoGoogle Apps has great support.
- tlogan 13y agoNo - Google Apps have terrible support. Basecamp has great support. Stripe has great support. Rackspace has great support. Google Apps... not.
- StavrosK 13y agoHow does Stripe have great support? I had to wait two days for a reply. The advice I got was very good, but the response time doesn't make for "great" support.
- dubcanada 13y agoThat depends what the question was. I've had nothing but excellent (less then 6 hour) response times from Stripe.
- StavrosK 13y agoI just asked if they would be unhappy with lots of charges and immediate refunds (answer: they would be, it costs them a bit).
- state_machine 13y agoStripe has amazing support, even proactively reaching out when weird things happen: Got a 500 error back from their API once and had an email from one of their engineers in my inbox almost immediately after to find out what happened and resolve it (my http lib was using stale DNS).
- Geee 13y agoAs the service is connected to your email and your Google+ accounts, it's possible that Google can determine actual frauds with much more accurately than, for example, Paypal. Google is a data company after all, and I'd be surprised if they don't employ big data techniques to build trust networks and pinpoint frauds.
- mcherm 13y agoNo one can determine fraud with absolutely no false positives. If there is no way to "appeal", then those false positives (no matter how few) will be thoroughly screwed.
- aclevernickname 13y agoIt's very interesting/telling that this question was not answered by jrockway, but those above/below it were.