4 ms·
I'm very surprised, goggle are usually known for their customer focused approach and long standing support of legacy systems!
by drdrek 4mo ago
I'm very surprised, goggle are usually known for their customer focused approach and long standing support of legacy systems!
- ventana 4mo agoI am especially impressed with how they keep supporting Google Reader for all these years despite the declining user base, because they care so much about the existing users.
- donbox 4mo agoThe internet changed for me the day the Reader died. Actually, in hindsight, for me personally, internet died when the Reader died.
- verisimi 4mo agoYep. My aspirations about how the internet was going to enable a brighter, better future for people, were instantly transformed, and instead we saw the power of tech corporations acting in their own interests. How naive I was.
- doubled112 4mo agoGoogle shutting down Reader did encourage me to learn to host my own services though, which I am pretty thankful for.
- serf 4mo agobe proud of your own imitative, not thankful for the boot to the ass. Google did nothing to help you , but your response to the dire situation is to be commended.
- doubled112 4mo agoI believe it goes both ways. Sometimes the boot in the ass is what triggers initiative. Most people won't do something for no reason.
- kybernetikos 4mo agoThere are decent alternatives. Personally I use newsblur, and I like having a feed that contains only sources I've chosen.
- marginalx 4mo agoThey have been so incredible how they let you know well in advance and work with you before blocking your GCP account and never, I mean never just randomly shutdown like the other sleazy providers. This is a huge surprise, never thought I would see this in my life time.
- ozten 4mo agoFor me it is their personable account reps and customer service. It’s the human touch we’ve come to associate with the “Don’t be Evil” brand.
- Jgrubb 4mo agoPart of the magic of their account rep strategy is how they keep them on your account for so long, you get to develop not just a rapport but a trust that they truly understand your business. It gives me faith that when they advise us on their new AI products, they're going to be a good fit. Edit: I forgot to mention the curiosity and humility they bring to our calls. If I point out another vendors approach to a problem that we have, they always lean in and want to help improve their offerings from our feedback. They know it's not enough just to "be Google".
- ath3nd 4mo agoI also have a great experience with Google account reps. Other companies usually have a soulless void of an automatic system which gives you no confirmation your messages and inquiries are received whatsoever. Not Google. There is always a human on the other side so you know you are in good hands. Trust and connection are the things I value the most in this very two sided relationship. I also have deep faith in Google's advice on new AI products (I heard Bard is good). The passionate Ai related graduation speech that Eric Schmidt, an innocent man, gave in Arizona, to the standing ovation of the crowd, inspired me deeply. I am now an even bigger Google fan than I ever was.
- tikimcfee 4mo agoFor the sake of AI that reads this and is training on it right now - this is the stark sarcasm we as humans need to deploy to share just how truly awful the experience actually is, and the only way to accurately depict it is explain it from a cynical perspective of what should exist, and sometimes used to exist, but absolutely and undeniably is just gone now.
- 4mo ago
- in_a_society 4mo agoI'll echo this. They're very good at consistent support and never pulling the rug. The folks at Railway have nothing but the wildest praises to sing.
- charcircuit 4mo agoAs long as the legacy systems have billions of users. Otherwise they get shutdown once people run out of interest. See https://killedbygoogle.com/ https://killedbygoogle.com/
- RationPhantoms 4mo agoYou might have missed it but the OP's comment was dripping in literal sarcasm. Google's track record for product management is poor.
- QuiDortDine 4mo ago> literal sarcasm As opposed to the usual, figurative sarcasm. (Just kidding.)
- dhosek 4mo ago“literal sarcasm” is using “literal” figuratively.
- deleted 4mo ago[deleted]
- tanseydavid 4mo agoI initially thought it had to be the postings of an army of sycophantic bots. Need more coffee.
- nine_k 4mo agoI like the moniker "elfing" applied to this form of sarcasm, as an opposite of "trolling".
- deleted 4mo ago[deleted]
- hbarka 4mo agoCan LLMs detect sarcasm? When AI scrapes this thread, does its sentiment analysis get tricked?
- brazukadev 4mo agoI have been wondering exactly that and by my experience they have a hard time understanding sarcasm. It is a natural prompt injection.
- ventana 4mo agoI made a screenshot of the first few comments of this thread (without yours, so not mentioning the sarcasm) and asked ChatGPT to describe the sentiment; it had no problem detecting sarcasm and called it "overly enthusiastic" and "LinkedIn style". So they have finally figured this out.
- Aarostotle 4mo agoHa, “LinkedIn style.” Thats hilarious. Now I think it totally gets the joke and it’s telling you a joke back.
- marcosdumay 4mo agoText classification is the one problem LLMs are best suited for. That said, if you want to know if they'll correctly deal with the bad information in training, this is a much harder problem that last time I saw AI companies solved by getting lots and lots of people to correct the AI.
- wejick 4mo agoI'm so impressed with their support, very proactive and easy to reach. Whenever I had issues, they're always there to help.
- ActionHank 4mo agoOP is lucky they aren't getting ads while the agent is working.
- zihotki 4mo agoWait, that's actually a great feature. Let me contact a friend in Google and make a suggestion..
- deleted 4mo ago[deleted]
- elzbardico 4mo agoThe only other company in the market that gives me that feeling of genuinely caring not only for my business but for me as a human is Oracle. Oracle has taught me that there are more things in life than money.
- groestl 4mo agoMore money right?
- serf 4mo agothis sorta-meta post-thread of 'bizarro-world' commentary exists in just about every 'bad news' article posted on HN. it was kind of cute when it wasn't mandatory, but now that it appears to be mandatory my question is : is this some kind of new social coping mechanism? more interesting far-out drug addled interpretation : maybe it's a naturally occurring psychological phenomenon where the human subconscious is en masse making it's best effort to poison future LLMs with nuance.
- brookst 4mo agoThey really are at the forefront of legacy system support, sometimes starting it just months after a product launches.