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Show HN: An AI agent that learns your product and guides your users
Hey HN! My name is Christian, and I’m the co-founder of https://frigade.ai https://frigade.ai. We’ve built an AI agent that automatically learns how to use any web-based product, and in turn guides users directly in the UI, automatically generates documentation, and even takes actions on a user’s behalf. Think of it as Clippy from the old MS Office. But on steroids. And actually helpful.
You can see the agent and tool-calling SDK in action here: https://www.youtube.com/watch?v=UPe0t3A1Vpg https://www.youtube.com/watch?v=UPe0t3A1Vpg
How is this different from other AI customer support products?
Most AI "copilots" are really just glorified chatbots. They skim your help center and spit out some nonspecific bullet points. Basically some ‘hopes and prayers’ that your users will figure it out. Ultimately, this puts the burden on the user to follow through. And assumes companies are keeping their help center up-to-date with every product change. That means constant screenshots of new product UI or features for accurate instructions.These solutions leverage only a fraction of what’s possible with AI, which can now reason about software interfaces extensively.
With Frigade AI, we guide the user directly in the product and build on-demand tours based on the current user’s state and context. The agents can also take actions immediately on a user’s behalf, e.g. inviting a colleague to a workspace or retrieving billing information (via our tool calling SDK).
This was only made possible recently. The latest frontier models (GPT 4.1, Claude 4, Gemini 2.5, etc.) are able to reason about UIs and workflows in a way that simply didn’t work just 6 months ago. That’s why we’re so excited to bring this technology to the forefront of complex legacy SaaS applications that are not yet AI enabled.
How does it work?
1. Invite agent@frigade.ai to your product. You can send multiple invitations based on distinct roles.
2. Our agent automatically explores and reasons about your application.
3. Attach any existing help center resources or training documentation to supplement the agent’s understanding. Totally optional.
4. Install the agent assistant Javascript snippet (just a few lines).
5. That’s it. Your users can now start asking questions and get on demand product tours and questions answered in real time without any overhead.
This process takes only a few minutes. Once running, you can improve the agent by rating and providing feedback to the responses it provides. If you want to integrate further, you can also hook up your own code to our tool calling SDK to enable the agent to look up customer info, issue refunds, etc. directly. These calls can be made with just a few lines of code by describing the tool and its parameters in natural language and passing a single Javascript promise (e.g. make an API call, call a function in your app, etc.).
Would love to hear what the HN crowd thinks about this approach! Are you building your own AI agent from scratch, or looking to embed one off the shelf?
- lawlessone 1y agodoes it run locally?
- pancomplex 1y agoIn theory it could -- but we currently still depend on modern LLMs due to their great latency vs locally run LLMs.
- moomoo11 1y agoThe website makes my laptop explode with fans blasting at 100%. A simpler site that jumps straight to the value prop would be nicer. You have a nice video.
- pancomplex 1y agoThank you for the feedback! We may have gone a little too hard with the animations. What browser/system are you on?
- moomoo11 1y agoI'm on a 2020 MBP (intel). I have integrated graphics so that's probably why, but still. Sorry I wasn't being critical, I liked your video :)
- nottorp 1y agoOh cmon, my mbpro just jumped from 3 W to 16 W :) Firefox with uBlock Origin tho, so maybe more without uBlock?
- anyg 1y agoI can see this being very useful in a lot of industries. Congrats on the launch! How did you figure out which ones to start with? Also, have your customers raised concerns about their entire product workflows getting leaked to competitors via the agent? Also, did you consider creating a browser extension so we can use it on sites that aren't yet your customers?