7 ms·
The issue I imagine here is that calling the bank can be costly both in hold time and in phone fees. If banks were able to remove this disincentive to call by e
by jamesknelson 5y ago
The issue I imagine here is that calling the bank can be costly both in hold time and in phone fees. If banks were able to remove this disincentive to call by ensuring that their phone lines have zero wait time, and offering to immediately call back to avoid billed-by-the-minute phone charges (or in the case that they already offer this, by making it clear to customers), then I think there’s be a larger uptake of the idea of “hang up, look up, call back”.
As it stands, I’d be afraid of needing to wait 30 minutes in hold, and getting billed 30 minutes of call time by the phone company for the privilege. I’m not from the US, so it’s possible that your banks are doing this part better than the local ones, but that’s always the worry with the phone for me.
- dv_dt 5y agoA citibank security call I received impressed me, they seemed to completely understand me wanting to call back and gave me instructions to get back to them through the phone menu of the corporate line (that I looked up). Iirc it included a case id that got you right back to the same security team.
- notyourwork 5y agoAs it should. The engineering (or lack there of) that goes into current processes is embarrassing.
- mcny 5y agoOn that note, I should name and shame T-Mobile USA. They called me back after my line got disconnected and proceeded to ask security questions to verify me and pretended to not understand my concern when I said how do I know you are who you say you are. They were calling me on my T-Mobile line.
- cyberlurker 5y agoThey are terrible with security all around.
- vlovich123 5y agoBanks have 1-800 numbers which are free and generally most phone plans I’m aware of are unmetered by minute
- MattGaiser 5y agoThe person above is not from the USA. Unlimited everything plans aren't even that common in Canada.
- vlovich123 5y agoI was replying to this: > I’m not from the US, so it’s possible that your banks are doing this part better than the local ones, but that’s always the worry with the phone for me. Since the person is asking about what it’s like here I’m providing that perspective. In Canada banks also provide 1800 numbers so it should generally be free. I thought Canada has mostly unlimited plans but I haven’t had a Canadian phone plan in over a decade.
- frosted-flakes 5y agoPretty much all Canadian phone plans have unlimited Canada-wide calling. For most people, the only limitation is data caps.
- afavour 5y agoI’m a lot more concerned about the time wasted being on hold for an hour than the minutes I’m burning…
- pdonis 5y ago> The issue I imagine here is that calling the bank can be costly both in hold time The solution to the time wastage problem is for the bank to have a better method of sending you information than random calls out of the blue. Most banks have a message center on their website, where you can see any messages waiting for you when you log in and can send messages in reply.
- tatersolid 5y ago> and getting billed 30 minutes of call time by the phone company for the privilege What bank doesn’t have toll free dialing numbers, and what voice plan in 2021 doesn’t have unlimited voice calling minutes?
- stjohnswarts 5y agothis is why I have a credit union with multiple locations nearby and they only have 1 phone number for customer service and I know it by heart, good luck scamming me over email or txt, at least when it comes to my bank account :)
- likecarter 5y agoThe context is for everyday people. Not everyone has the time, patience, or ability to do that.
- NavinF 5y ago> 1 phone number for customer service and I know it by heart Ehh that doesn’t change anything as far as having to call back. CallerID is trivially spoofed everywhere.
- Talanes 5y agoIt immediately eliminates anyone not thinking to spoof-call GPs small credit union. Given that most of the scammy calls I receive are about accounts with places that I don't have accounts, I don't think that level of targeting is the norm.
- stjohnswarts 5y agoObviously if your bank asks you to "verify" yourself after they've called you, it is 99% chance of being a scam and you just tell them you're going to call back and if they get desperate sounding it is 100% a scam.
- passivate 5y agoApparently this is a thing.. https://symantec-enterprise-blogs.security.com/blogs/threat-intelligence/fakebank-intercepts-calls-banks https://symantec-enterprise-blogs.security.com/blogs/threat-...
- tlogan 5y agoBut banks will never call you. At least not ones in US.
- romwell 5y agoYeah, no. When I initiated a wire transfer, my bank did call me to confirm it. What's worse, when I called back, I didn't reach the same department and it took half an hour to sort it through. It was all legit, but was indistinguishable from a scam attempt.
- tlogan 5y agoWhat is the name of the bank?
- albedoa 5y agoI've been called by Chase and at least one other for fraud alerts. If I recall correctly, the Chase message instructed me to call back using the number on my credit card. It is not correct that banks will never call you in the US.
- mcny 5y agoHowever, a bank should not ask you to verify your identity when they call you. This is the missing piece. If anyone calls me, I should not give them any information they don't already have. If they are the fraud department, they already know everything.
- deleted 5y ago[deleted]
- skoskie 5y agoUSAA calls me frequently. This broad statement is just wrong.
- tlogan 5y ago