todsul

6 ms·

1.
by todsul 5y ago
CEO of Flightfox here. We still absolutely use both technology and humans (that will always underpin our value prop), but we moved from the previous competitive crowdsourced model to a one-on-one model. The short story is that travel search
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by todsul 6y ago
There are certainly downsides to living in Finland, but you picked a poor comparison in taxes. Taxes in the US are NOT low. Income tax is only one of many taxes in the US. In some states/cities, your property tax can exceed income tax.
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by todsul 7y ago
I'm a paying customer of Trustle, for a few months now, and absolutely love the service. I don't know the founders, I just work with one coach and couldn't recommend her highly enough. I proselytize to friends and family, but
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by todsul 8y ago
We liked Berlin because it is cheap, has good diversity (I know, Boulder is one of the least diverse places on the planet in contrast), has lots of recent history to explore, public transport is good, a culture that's interesting to us
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by todsul 8y ago
After a few years we started valuing friendships more and more. I don't have any solid tips other than making it a genuine priority and treat it like an ongoing project. Learn how to make contact, get better at approaching strangers, e
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by todsul 8y ago
This is a favorite topic of mine. My wife and I spent about 10 years living on five continents and traveling extensively though six (~50 countries) looking for the perfect place to live. We define "living somewhere" as renting a h
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How Startups Should Travel(flightfox.com)
16 points by todsul 9y ago|0 comments
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by todsul 10y ago
If you get a chance, try the new(ish) A350. The 787 is quieter than the A380 from the outside (fewer engines, less thrust), but a little louder on the inside (thinner fuselage, engines closer to fuselage). The A350 is the best of both world
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by todsul 10y ago
Disclaimer: I work at flightfox.com. What I think you’re asking for already exists. You didn’t mention price, which makes a big difference, but price aside, route data is available in both raw and GUI form. Check out flightconnections.com f
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Flux: a new political system for the information age(voteflux.org)
2 points by todsul 10y ago|1 comments
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In Defense of Uber(bothsidesofthetable.com)
11 points by todsul 12y ago|1 comments
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by todsul 12y ago
@jkaljundi, Do you work out of Garage48? My co-founder and I just landed in Tallinn, literally 30 minutes ago. We flew from Canada to Helsinki and caught the ferry across to Estonia. We came here for a brief change of scenery and because we
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ScriptRock Raises $8.7M for DevOps(forbes.com)
2 points by todsul 12y ago|0 comments
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by todsul 12y ago
This is Matrix: http://matrix.itasoftware.com/ Most of the flight hackers use Matrix because you can run more powerful searches. If you click "Advanced Routing Code" then type in one of those lines, then add origi
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by todsul 12y ago
If you use Matrix, here are the advance routing codes to find flights only in these airlines' best business class cabins: o:qr+ / aircraft t:787 o:wy+ / aircraft t:330 o:sq+ / aircraft t:77w o:vs+ &#x2F
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by todsul 12y ago
Hi mtrimpe, we measure NPS for exactly this reason, to find out how well we're delivering exceptional value and a memorable experience. The NPS absolutely does take dissatisfied customers into account. Dissatisfied customers are some o
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by todsul 12y ago
That does sound like a nice balance, but there's also value in having a single number. We noticed this going to our current two question system. For example, with only one question, you can get anyone to rate at any time with a single
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by todsul 12y ago
It's interesting you mention this because a lot of typical SaaS metrics don't apply to us. Or at least they're not primary concerns. In many cases we try to minimize user engagement. Engagement is time and time is money. Simi
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Beauty and the Bleak(media.news.com.au)
1 points by todsul 12y ago|0 comments
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by todsul 12y ago
Hi Graeme, we're in Le Plateau too, moved here from SF (previously Berlin and Sydney). We have a nice office on Blvd Saint Laurent looking directly out onto Mont Royal: high ceilings, 11 inch MBAs, 27in screens, Ikea trestle tables, et
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What It Actually Feels Like Before Success(smitpatel.com)
3 points by todsul 13y ago|0 comments
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by todsul 13y ago
Hi prawn, rightly or wrongly, we live by the "launch fast" maxim. Sure we had some test data, but a change this big was always going to be a huge leap of faith. So we needed to get it out to confirm previous findings before worryi
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by todsul 13y ago
hi fibbery, we made this change exactly for this reason: so customers would get great results more of the time. With the new format, not only do you get one of the best experts, but that expert can spend more time just on you. That last par
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by todsul 13y ago
Hi nigerian, apologies for the confusing pricing, we're working on that now. Anything more than one destination is multi-city. So your first example is just international, but the second eg is multi. Your second itinerary should be per
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by todsul 13y ago
Hey CHX, apologies for the blunder with the emails. It was an honest mistake of not BCC'ing and certainly not deliberate. As you saw, a handful of people replied to the whole group and talked about cloning our product, which wasn'
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by todsul 13y ago
Hi Ryan, segmenting is our greatest challenge and (planned improvements aside) your experience was intended. It's the old startup adage: better to have 1,000 customers who love you than 1,000,000 who don't care. What you're s
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by todsul 13y ago
I think this is spot on. We used to underplay the experience issue, but then we realized a poor user experience often hinders access to the best savings. What made this worse was the animosity between customers and experts. It was expected
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by todsul 13y ago
hi emhart, interesting question. The contest format was certainly novel and helped garner a lot of early attention from press. So there's that. But I think you may be right that the contests helped us a) find experts, but also b) learn
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by todsul 13y ago
Hi encoderer, we were saying the same thing before testing this format. However, unlike travel agents, our guys are genuine flight experts. If you travel wide, fly a lot, or use miles, you'll understand why this matters. Behind the sce
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by todsul 13y ago
Hi brett, we're working madly on this now. We built the new version from scratch (very little in common), so we're a few-week-old startup all over again. We can imagine these products being their own page with details, testimonial

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