thomasknoll

9 ms·

1.
by thomasknoll 5y ago
seems inevitable now that I know about it.
2.
Regular Expressions: Replace the Last Occurrence of a Pattern in Ruby(revelry.co)
3 points by thomasknoll 10y ago|0 comments
3.
by thomasknoll 12y ago
Thank you for sharing Chuck!
4.
by thomasknoll 12y ago
Thank you for sharing that draker! Digging around for other gems I can steal!
5.
by thomasknoll 12y ago
We also tend to execute daily on the concept of "Done is Better than Best." We would certainly look into some kind of self hosted option if/when we need to set up our own wiki. Hackpad was simply faster and "done."
6.
by thomasknoll 12y ago
For each area of the business we have two boards: planning and current. The planning board gets pretty messy, and is the place where we capture all the ideas that come to mind, comments and input are added to help prioritize those ideas as
7.
by thomasknoll 12y ago
I was trying to decide whether to add, "and you won't believe what happens next!!?!" to the end. But, I decided to keep it simple. I certainly don't mean to be misleading. But, it definitely feels as extreme as completel
8.
by thomasknoll 12y ago
I answered something similar generally below to exelius. But, to answer a few of your specific examples: - 90% of customer conversations occur via Intercom.io our hello@primellop address and all reply-to’s point there. And, generally the ot
9.
by thomasknoll 12y ago
Good point. And we do still use email for external communication. But, even on those messages that then require internal communication and decision making or any next-actions, we shift the communication over to slack/trello/hackpa
10.
by thomasknoll 12y ago
Thank you! Checking it out now.
11.
by thomasknoll 12y ago
Slack is the main “channel” for all of that type of information. And/but, I would say, 80% of the time, it is a link to a longer post in hackpad with more details, and a request for comment.
12.
by thomasknoll 12y ago
aaand we’ve never been happier. =)
13.
I banned email at my startup(medium.com)
19 points by thomasknoll 12y ago|16 comments
14.
by thomasknoll 12y ago
What do these look like live? have an example?
15.
by thomasknoll 12y ago
I’m curious what questions would come to your mind if your company decided to implement something like this?
16.
Starting with Roles and Passions instead of Orgchart and Job Descriptions(notepad.thomasknoll.info)
3 points by thomasknoll 12y ago|1 comments
17.
by thomasknoll 13y ago
"a smart yet inexpensive piece of technology can take some of life’s burdensome weight off our shoulders"... of, you know, things like talking to your loved ones.
18.
by thomasknoll 13y ago
Favorite line: "A company’s brand is its “most important asset,” more valuable than technology or patents or manufacturing prowess. But brands have never been more fragile. The reason is simple: consumers are supremely well informed an
19.
The End of Brand Loyalty?(newyorker.com)
1 points by thomasknoll 13y ago|1 comments
20.
The (nearly) Complete Guide to Using Social Media for Customer Service(blog.bufferapp.com)
1 points by thomasknoll 13y ago|0 comments
21.
by thomasknoll 13y ago
Favorite line: "getting enough honest, heartfelt, sincere and organically earned impressions that offer the necessary audience reach is a pipe dream for most brands"
22.
If You're Paying for It, It's Not Earned Media(adage.com)
1 points by thomasknoll 13y ago|1 comments
23.
by thomasknoll 13y ago
Accidental community builders are my favorite.
24.
I simply treated others the way I would want to be treated.(ryanhoover.me)
2 points by thomasknoll 13y ago|1 comments
25.
Why are we so afraid of conflict in PR? It is just good storytelling.(prnewsonline.com)
1 points by thomasknoll 13y ago|0 comments
26.
by thomasknoll 13y ago
There is a followup from the OP that is even more interesting: http://alexshvartsman.com/2014/02/13/fair-and-square/
27.
"I got screwed by Square" a lesson in why customer service still matters(dailydot.com)
3 points by thomasknoll 13y ago|1 comments
28.
by thomasknoll 13y ago
Absolutely agree! That’s why this is a time boxed experiment outside the normal workflow. This isn’t how we work everyday, it is how we are working for one month. A lot of startups go into a crazy mode like this after they run out of mone
29.
by thomasknoll 13y ago
What exactly makes us a bunch of monkeys?
30.
by thomasknoll 13y ago
We’re in the middle of the 3rd hackathon, so still need more data to justify this tactic. But, as of right now, we would definitely do this again.

More ›