techdiff

7 ms·

1.
Show HN: Relay – an update after three years on anonymous team check-ins(openrelay.app)
2 points by techdiff 11d ago|0 comments
2.
by techdiff 4y ago
Good question! And something I should explain better. This iteration of it uses the HQ location to generate the sending number. So if you're admin sets up within England, we grab a +44 number to send from. Irelands +353 code should be
3.
by techdiff 4y ago
Not that I've found. If you have time, let me know what you're thinking and happy to see if we can help.
4.
by techdiff 4y ago
Thank you! We tested several ways of sending but the highest response rates and the most candid data came back via SMS. On response rates, it's around 20% more responses via SMS than email or chat apps. This is the same for marketing
5.
by techdiff 4y ago
Agreed. Thanks for this one! Will look into it.
6.
by techdiff 4y ago
There's so many troubles with org structures and models of operation. My day job is in this area, in an industry that is criminally inefficient. Any field that sells hours isn't incentivised to be quick about anything. Signals can
7.
by techdiff 4y ago
I will take a look at OfficeVibe for sure. How frequently do they send it out? While many managers won't do it, usually it's an innocuous thing like being able to move employees between teams and see where data moves that give thi
8.
by techdiff 4y ago
Good info, thank you! We were pushing on WhatsApp for South America and Asia (we tested through Singapore, Philippines, Myanmar, Indonesia and Malaysia but pulled back on the region because SMS carrier support is so varied. New Zealand is a
9.
by techdiff 4y ago
This is a super interesting idea. It might muddle things like sarcasm, in-jokes (we see a lot of those around Christmas party time) and things like that. But even if it was something the user could control perhaps, it might be a great addit
10.
by techdiff 4y ago
I get what you're saying for sure, but I think there's a level below that where you need to deliver some bad news into middle management about what's happening and it can be "career limiting" to say it, so people av
11.
by techdiff 4y ago
This was the failure of the first version of the build years ago. We had positive and negative links sent via SMS in that one, which took you to a page where you could add a comment - anyone with some level of dev knowledge worried about hi
12.
by techdiff 4y ago
Absolutely, I have a friend who forwards all his linkedin approaches to his boss, just to keep them on their toes. Ahaha. I've been part of teams and seen exit interview data reviewed openly with names, supposedly anonymous feedback tw
13.
by techdiff 4y ago
This is actually a good call. I'm a similar age and didn't really look at it like that. Will get it changed though. Thank you!
14.
by techdiff 4y ago
Actually, that's a great idea! I might see about a ToS update to cover it. Thank you!
15.
by techdiff 4y ago
Ahaha! That line on the site came from our awesome designer. Definitely a big call. And yeah, we know the Signals thing might cause some confusion. We're in a different world as a product but it's sure to come up. Funnily enough,
16.
by techdiff 4y ago
Thanks so much for this one - great insight! We use eNPS as shorthand, it's the easiest way for people to grasp what we're trying to achieve but we're actually measuring through a binary initial question, followed by an open
17.
by techdiff 4y ago
That's totally true. The initial version of this is still running at the company I set it up in. That was years ago. And I have spoken to people in recent weeks who have said they didn't trust it - they were shocked when I talked
18.
by techdiff 4y ago
I understand where you're coming from. While it’s not perfect, we think it’s a lot better than what’s out there, and we take these potential holes/gamification seriously and will make a point of addressing them in future iteration
19.
by techdiff 4y ago
Good question! We encourage a weekly cadence - send the survey Friday morning, collect responses over the next few days. The exec team review the comments on Sunday night and present back in the all-hands on the Monday. This is the ideal. T
20.
by techdiff 4y ago
This is a great idea. Thank you! We will look into it for sure. We're looking at WhatApp, WeChat, etc. too and trying to decide the best way for us to let the staff decide how they want to receive the message.
21.
by techdiff 4y ago
That's a risk for sure - we're based in Australia, you couldn't fire someone in the way you described here, but I understand that's not the case everywhere. It's something we're thinking about. In all the testi
22.
by techdiff 4y ago
It’s a fair concern that’s certainly on our very near roadmap. We’re adding an MFA confirmation on each phone number which helps validate respondents. Aware that it’s not a bulletproof solution, but it will close the gap another few inches.
23.
by techdiff 4y ago
Ahaha! Fair call. We're looking to support WhatsApp but SMS is handy because it's not an org owned platform. I've previously been in large corporates where chat logs etc. are maintained and might present a risk to the end use
24.
by techdiff 4y ago
Thanks for the question! Absolutely understand the scepticism. We have a user ID that we match to the Twilio response, so staff can't submit multiple answers. We delete our data from Twilio after seven days at the moment (Twilio mandat
25.
Show HN: Anonymous Feedback Tool for Teams(runsignals.com)
46 points by techdiff 4y ago|59 comments