protonmail

5 ms·

1.
by protonmail 2y ago
Note that Proton Mail servers don't hold your private master key directly — it is always stored encrypted with your password. Also, Proton Mail allows you to import your keys: https://proton.me/support/pgp-key-mana
2.
by protonmail 2y ago
There is no comparison between Crypto AG and us. Our encryption occurs client-side, our cryptographic code is open source ( https://proton.me/community/open-source ), and our tech can and has been independently verifie
3.
by protonmail 2y ago
With Proton Mail you can send password-protected emails too: https://proton.me/support/open-password-protected-emails
4.
by protonmail 2y ago
We most certainly are not a crypto company. We don't run a crypto exchange, didn't create a cryptocurrency, and don't speculate in crypto. We're an encryption company, but don't lump that in with crypto.
5.
by protonmail 2y ago
No, this is not correct. Proton Scribe cannot read user emails, and relies on the open-source Mistral model.
6.
by protonmail 2y ago
Hi! We're sorry to hear that. Can you report to us at: https://proton.me/support/troubleshooting?product=account which exact bank and insurance company these are, so we can see what we can do? Thanks in advance.
7.
by protonmail 2y ago
You can now, with this recently introduced feature: https://proton.me/blog/enhanced-sharing-drive
8.
by protonmail 2y ago
For a full account of the new service we're offering check this blog article: https://proton.me/blog/docs-proton-drive
9.
by protonmail 2y ago
You can upload .docx and .txt and you can export documents in those two formats, as well as in .pdf, .txt, .md, and HTML.
10.
by protonmail 2y ago
Recipients who do not have a Proton account need to create a free or paid Proton account to access the shared content. The email invitation includes a link to the Proton sign-up page. Once account creation is successful, they will receive a
11.
by protonmail 2y ago
We made it possible, you can learn more here: https://proton.me/blog/email-forwarding
12.
by protonmail 2y ago
Just providing the information on the most recent correspondents is never enough to provide access to a Proton account. Please share your support ticket number with us so we can see what happened exactly.
13.
by protonmail 2y ago
You can learn more in our Privacy Policy: https://proton.me/legal/privacy and Transparency Report: https://proton.me/legal/transparency .
14.
by protonmail 2y ago
Hi! No, this is not the same Proton, we are a privacy-first email, cloud storage, VPN, calendar and password manager provider: https://proton.me/ To learn more about our transition to the non-profit structure, check this ar
15.
by protonmail 2y ago
No, in fact we have no way to decrypt the emails on our servers, nor can we share them in an unencrypted format with any third parties (law enforcement included). All the data requests we comply with only include metadata which needs to rem
16.
by protonmail 2y ago
>How do they get peoples passwords / keys? Easy. They just wait for you to log in and they swipe it then. It’s targeted. Under Swiss law, Proton cannot be compelled to do this. Nor is this "easy" to execute if you are usin
17.
by protonmail 2y ago
Honestly, if you try it, you will find it doesn't really work this way. A lot of heuristics are used for recovery, many which are not visible to the outside for security reasons. Also, data recovery is never possible because of the use
18.
by protonmail 2y ago
This is inaccurate. First, Swiss law does not allow the breaking of E2EE. All of Proton's client side code is open source. We cannot arbitrarily change keys in an undetected way due to Key Transparency: https://proton.me&#x2
19.
by protonmail 2y ago
This is pretty inaccurate. Proton's E2EE works by encrypting client side, and we can't just replace the GPG key because we have both key pinning and key transparency: https://proton.me/support/key-transparency
20.
by protonmail 2y ago
In the last few months, we have reduced the SMS verification upon signup to a minimum.
21.
by protonmail 2y ago
Happy to hear you're relying on our privacy-first services! No, this is not true, and we have addressed such allegations with our user community directly: https://www.reddit.com/r/ProtonMail/comments/14de
22.
by protonmail 2y ago
We understand your concerns, however there is no comparison between Crypto AG and us. Our encryption occurs client-side, our cryptographic code is open source ( https://proton.me/community/open-source ), and our tech c
23.
by protonmail 2y ago
Proton's encryption provides privacy by default - we cannot access any of the email content, email attachments, calendars, files stored on Proton Drive or passwords, 2FA codes, notes etc. on Proton Pass, and therefore cannot share any
24.
by protonmail 2y ago
Verification emails are, as previously explained, hashed only, so we have no access to them. Additionally, they are not tied to a particular account. Recovery emails are, on the other hand, only stored as long as the users themselves need t
25.
by protonmail 2y ago
There is no such requirement. You seem to be conflating a verification email address with the recovery one. The verification email address is sometimes required upon signup, but is not tied to the particular account, and also hashed so we d
26.
by protonmail 2y ago
No, a recovery email is an optional recovery method, and there are other options besides email that we offer: https://proton.me/support/set-account-recovery-methods
27.
by protonmail 2y ago
Thanks for the clarification. We only need to check one more thing - have you activated content search on the Proton Mail desktop app too? Because if you activated it on the web app only, it doesn't apply to the desktop app, it needs t
28.
by protonmail 2y ago
The treatment of recovery address has been explained in our Privacy Policy: https://proton.me/legal/privacy . From a technical perspective, one can't end-to-end encrypt a recovery email as it needs to be accessible
29.
by protonmail 2y ago
Note that even in those cases when additional verification is requested, the email addresses are not tied to your account - we only save a cryptographic hash of your email. Due to the hash functions being one-way, we cannot derive it back f
30.
by protonmail 2y ago
Indeed, we do offer both: https://proton.me/calendar and https://proton.me/drive .

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