pranav_rajs

5 ms·

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by pranav_rajs 7mo ago
Hi HN, We built Faultline at Chatwoot to help our team debug infrastructure incidents faster. It's an AI agent you can ask questions in plain English — it autonomously queries your monitoring tools, cloud infrastructure, and codebase,
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Show HN: Faultline – Open-source AI SRE agent(github.com)
3 points by pranav_rajs 7mo ago|1 comments
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Tldraw pauses external contributions due to AI slop(github.com)
192 points by pranav_rajs 8mo ago|107 comments
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Ask HN: Is there an AWS Lambda equivalent for building AI agents?
2 points by pranav_rajs 2y ago|3 comments
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by pranav_rajs 2y ago
This is brilliant. I'd probably add the notifications to download Chrome and ads in Google search to this experience.
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Ask HN: Suggestion for books on Voice UX design
1 points by pranav_rajs 2y ago|2 comments
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by pranav_rajs 3y ago
Hey HN, Thanks for all the support you folks gave us in the past[1]. At Chatwoot[2], we are developing an open-source[3] customer support platform as an alternative to Intercom and Zendesk. I'm glad to announce our latest AI update. We
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Show HN: AI-powered open-source alternative to Intercom(chatwoot.ai)
13 points by pranav_rajs 3y ago|1 comments
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by pranav_rajs 4y ago
Most people see this as some sort of tax to provide better support, which should not be the case. We need better tools at reasonable and transparent pricing. Hope we succeed in that mission.
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by pranav_rajs 4y ago
Chatwoot is currently suited for support use cases. We are working on the customer success workflows (onboarding, retention etc) now. Hope it gets there soon.
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by pranav_rajs 4y ago
Great feedback! The FB/Instagram channels are a pain to manage (even for us) due to the app review cycle. This is a common problem in the community. Recently we have seen many rejections in Instagram API reviews without a specific reas
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by pranav_rajs 4y ago
We are following open core model. The idea is to build a sustainable way to provide more value in opensource. Bulk of the features are under MIT license.
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by pranav_rajs 4y ago
Help Center is available in Opensource edition. We have SSO, roles & permissions in the enterprise.
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Show HN: Open-Source Intercom with Help Center(github.com)
101 points by pranav_rajs 4y ago|26 comments
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Learnings from Building a Product Community(chatwoot.com)
1 points by pranav_rajs 4y ago|0 comments
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Show HN: Contributors page for your open-source project
9 points by pranav_rajs 4y ago|0 comments
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Building a community around an open-source product(chatwoot.com)
2 points by pranav_rajs 5y ago|0 comments
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by pranav_rajs 5y ago
We have 2 versions of software. Enterprise edition and the community edition. The repository has a dual license. The /enterprise folder is licensed under a proprietary license whereas everything else is under MIT license
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by pranav_rajs 5y ago
Hey folks, We launched Chatwoot a couple of months back in HN and was well received by the community. ### What is Chatwoot? Chatwoot is an open-source, self-hosted customer engagement suite, built as an alternative to Intercom and Zendesk.
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Show HN: Chatwoot 2.0 - Open-source Intercom / Zendesk(github.com)
7 points by pranav_rajs 5y ago|3 comments
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AMA with Chatwoot Team(aviyel.com)
13 points by pranav_rajs 5y ago|1 comments
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by pranav_rajs 6y ago
Github sponsors work that way!
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by pranav_rajs 6y ago
Handling separate closed fork is one of the solution. Historically, it is an overhead for the team managing the project. You can read about the experience shared by Metabase [0]. [0] https://www.metabase.com/blog/Openin
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by pranav_rajs 6y ago
Nice to know!
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by pranav_rajs 6y ago
> Chatwoot isn't a piece of cake to set it up We are working on make it simpler. :D You will hear from us in the upcoming releases. > Moreover, we are in the process of hiring and dedicating a small team who will contribute chang
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by pranav_rajs 6y ago
We expect to follow Gitlab's path on this. There will be 2 repos. One with EE licensed code and the other one completely foss. eg: Gitlab[0] vs Gitlab FOSS [1] code [0] https://gitlab.com/gitlab-org/gitlab [1] ht
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by pranav_rajs 6y ago
We intend to build an entire suite for customer engagement while giving the flexibility to customize it to match the business needs.
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by pranav_rajs 6y ago
Papercups is a nice product. It's good to have multiple players in the open-source space. Here are some of the thoughts which comes to my mind that differentiates Chatwoot from Papercups: 1. Omnichannel inbox [0]: Chatwoot let's y
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by pranav_rajs 6y ago
> like a tax if you take X% of my profit I have heard this analogy from other users of Intercom also. This is definitely an interesting take. But yeah, I got your point. Let us know if you need some help setting Chatwoot up.
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by pranav_rajs 6y ago
There was some issues with email continuity at that time. This is resolved and the docs for both continuity [0] and email channel [1] are updated. Let us know if you need some help setting it up, our team will be happy to take a call. [0]

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