nithyad

4 ms·

1.
by nithyad 15y ago
Sure! Mail me at nithya@supportbee.com There are some real interesting stats :)
2.
by nithyad 15y ago
User reaction. When we introduced our premium service (this we did with the consent of our power users) after almost one year of giving free service, many that joined new, wrote hate mails saying how everything in the internet should be fre
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by nithyad 15y ago
@Pedro It is here: http://www.muziboo.com/pro/ 'Plans & Pricing' is a very B2B expectation where customers come with the idea of paying for a service. In a B2C service users only come with the expectation of trying out a service and i
4.
by nithyad 15y ago
Typically in a B2C business, users don't care much to know how long you have existed or how long you will exist. If you shut shop, they switch to using another free service. But that's not the case in B2B. I do agree that B2B is more lucrat
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by nithyad 15y ago
Glad to know!
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by nithyad 15y ago
@pajju thanks. Yeah I guess the video on the site should be more story like than being detailed like this. Will incorporate.
7.
Our Customer Development Questionnaire - How it helped us decide our MVP (teamblog.supportbee.com)
7 points by nithyad 15y ago|0 comments
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by nithyad 15y ago
You may want to give http://supportbee.com a try! Disclaimer: I am one of the founders of SupportBee
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by nithyad 15y ago
If you keep blinking continuously you don't lose sight of the yellow dots. But this is so strange!
10.
by nithyad 15y ago
Like yummyfajitas's explanation. The original post is too long and convoluted...
11.
by nithyad 15y ago
Spam needn't be taken into account. Also, the tiers can be based on a range - let's say upto 500 tickets, between 500 and 1000 and so on.
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by nithyad 15y ago
@pbreit Most companies (not going to name names) know involving people or an entire team is what is needed to deliver great support but put in efforts to cap usage in that direction to make more money(which is okay). The lie here is how the
13.
by nithyad 15y ago
It's tough to use real data because it is subjective. All I am saying is one should at-least give oneself a chance to find out what that threshold is. The books that I recommended in that post helps in that. Also, the Pivotal tracker sugges
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by nithyad 15y ago
In case the founder managed to hire you, I would say the founder is much smarter because he could hire the smartest which makes the founder the smartest in the room.
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Overworking can harm your start-up(nithyadayal.com)
3 points by nithyad 15y ago|2 comments
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by nithyad 15y ago
@jevinskie I can so relate to you! It was such a pleasure talking to him. The fantastic part was knowing that his team actually had fun all the while. It was like they never had a drab moment:)
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Insight into CD Baby's Customer Support - An Interview with Derek Sivers (blog.supportbee.com)
53 points by nithyad 15y ago|10 comments
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Women and their enemy within(nithyadayal.com)
1 points by nithyad 15y ago|0 comments
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by nithyad 15y ago
Hope I visit you in Singapore before you move out to another part of the world!
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Are you faking good customer support?(blog.supportbee.com)
4 points by nithyad 15y ago|0 comments
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by nithyad 15y ago
Yeah, what works for one doesn't work for another. I hate people dwelling on my mistakes. It is not like I can't see those, and need to be told every time I make one. I would want my partner to believe that I am as aware and I am working to
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by nithyad 15y ago
@qeorge I have conveyed it to him. But I guess, it's his first natural reaction. I am sure he's trying his best...I didn't mind the advice!
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by nithyad 15y ago
"Anyway, it irks me when people have difficulty doing things that seem trivial to me. It irks me precisely because I don't think I'm better than them, and thus am confounded as to why they seem to have more difficulty." - You sound like my
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Why we won't take funding(nithyadayal.com)
2 points by nithyad 15y ago|0 comments
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by nithyad 15y ago
I also have a problem with the way mathematics is taught currently where the student is more adept at the mechanics than the philosophy of mathematics. If anybody is attempting to change that, my best wishes. I don't necessarily have a prob
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by nithyad 15y ago
Non-savvy users usually look for a FAQ or a 'Contact us' page in case they have questions about the service. You can have a Get Satisfaction widget too for the savvy ones to offer feedback.
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by nithyad 15y ago
One is to add categories and the other idea is to have a good search. Your customers will look up the FAQ when they have a need and probably not right when they start using the service. A good 2 minute video will be helpful if you want your
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The ultimate Dilbert moment: 100% Customer Dissatisfaction(blog.supportbee.com)
10 points by nithyad 15y ago|2 comments
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by nithyad 15y ago
Lot of people in my height weight range probably. I already see all the cells in and around that range filled.
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How to use campfire to keep your non-dev employer happy(teamblog.supportbee.com)
1 points by nithyad 15y ago|0 comments

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