mredbord

13 ms·

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What's "customer delight"? It's bullshit, that's what it is.(redbord.com)
1 points by mredbord 13y ago|0 comments
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by mredbord 14y ago
They're doing in-home coffee, merch, etc. and now a big chain of pure retail locations. Starbucks is really starting to open up alternative revenue streams. Good for them.
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Good End-of-Customer-Life Experiences, with MailChimp's Cancellation Flow(redbord.com)
3 points by mredbord 14y ago|0 comments
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by mredbord 14y ago
This is a good article. I have a few issues with price-reduction for existing customers, though, that I want to highlight. I think it's fantastic that OP got the desired results on customer churn, which was his goal - but I'd categorize pri
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by mredbord 15y ago
You can create a set of 301 redirects to make sure traffic that is sent directly to a given post finds the correct page. It will also let search engines re-index your content at the new address. You can do this by dumping the relative paths
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by mredbord 15y ago
I think that's precisely what parent comment is referencing; the Music design scheme may be familiar to Android users, but non-Android users likely see it as a bit surprising/inconsistent. Two quick examples: button styling and top account-
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by mredbord 15y ago
I'm not completely convinced that Bing lacks the user base to compete with Google. There are diminishing returns in user base volume after some point, and Bing has around 100mm US users[1]. I think any of us would be pleased as punch with t
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by mredbord 15y ago
Of course more market share is good. But Microsoft is not purely interested in growing share with Bing; non-differentiation with Google is a good thing in and of itself. The less differentiated Microsoft is from Google, the greater percepti
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by mredbord 16y ago
Disagree for the most part. There's always something that can be given away for free: blog posts, free trials that lack support and require a paid upgrade for it (e.g. Magento), ebooks, contest giveaways, etc. If you can't give something
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Potential weekend project w/ 4SQ data: "Where should we go to dinner tonight"(yelpsay.com)
1 points by mredbord 16y ago|0 comments
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by mredbord 16y ago
Not that this isn't a cool analysis, but seems as if there's selection bias to these data. Lots of psychographic segments will never start a search with "how can I...".
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Who Writes Amazon Reviews?(blog.hubspot.com)
1 points by mredbord 16y ago|0 comments
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by mredbord 16y ago
And the better the offer, the more a landing page can "get away" asking for. Offering a month of free software? Test and see if you can extract a company name and role from the visitor, or even a phone number. Offering just a short article
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by mredbord 17y ago
Here's the 10,000,000,001st, if anyone's looking for a keepsake: http://twitter.com/SheSz_FUcINgBAD/status/10000000001
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by mredbord 17y ago
Which books did you find particularly influential?
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by mredbord 17y ago
Depends how well the ad was targeted and how well quotas were set and screened for. There's a few good ways to attract survey respondents through ads, and a whole lot of bad ways.