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marhaban
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by
marhaban
16y ago
Never belittle your customer and never assume that they hold you as the pinnacle of excellence. Most customers understand with success come mediocrity. For those customers that don't, learn tact and how to close the conversation GENTLY or
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by
marhaban
16y ago
I have to hand it to Kyle. That's just how we roll on 3rd shift!!! But on a serious note, I suppose this just shows that customer service is quite a difficult thing to balance. I recall seeing some similar interactions between 37Signals