manoloe

5 ms·

1.
by manoloe 16y ago
Besides just size, you need to look at the industry and calendar cycle. For example, if it's retail/ecommerce, many of those decisions need to be done early in the year so that they can be implemented in time for Q3, and perfected for Q4. A
2.
Reddit doubles number of programmers(techcrunch.com)
21 points by manoloe 16y ago|2 comments
3.
by manoloe 16y ago
ah yes, the coffee wars are alive and well here in San Francisco. what is it about their coffee you like more... you get heart swirls on top of the blue bottle mocha!
4.
M&A Case Studies: Feedburner(avc.com)
1 points by manoloe 16y ago|0 comments
5.
How to use PR Firms at Startups(bothsidesofthetable.com)
26 points by manoloe 16y ago|2 comments
6.
by manoloe 16y ago
i also think it's a good idea to get a 'bootstrap startup' partner on the side that can help keep your project moving forward when you get stuck with real work (and can't get back to startup for a while), smooth out the burnout risks, and h
7.
by manoloe 16y ago
Our main objective is really to get to know our customers. We've been working on the platform for a fair amount of time, and we need interactions to tell us how we can make it better. Also, we do rotate accounts among the team which helps s
8.
by manoloe 16y ago
That's a great catch. We chose the name for the account when we started using Olark, and labeled it with the company name. We decided initially to have only three accounts and rotate them among our team, so all of the accounts were given I
9.
by manoloe 16y ago
even Deckard thought he was human, and we don't know if he passed the Voight-Kampff machine test http://en.wikipedia.org/wiki/Themes_in_Blade_Runner#Deckard:...
10.
by manoloe 16y ago
A great point. We have come across some situations where we are asked where the team lives, and we tell it like it is. Developers are pretty positive about us being both in Buenos Aires and in SF. I think the global community is a nice plus
11.
by manoloe 16y ago
Interesting... we'll do some tests on alternate ways to introduce ourselves. Being able to test out different approaches real-time is another benefit from live chat. thanks!
12.
by manoloe 16y ago
I am thinking it would be nice to have a 'best of olark transcripts'collection. Surprising customers with free-flowing interactivity is what this is all about. +1 for your 'only on the dance floor,man' response
13.
by manoloe 16y ago
Our development team at IndexTank handles our customer questions. The training they've received comes from working alongside client development teams for years (our team has been together for 4+ years handling search problems for many compa
14.
by manoloe 16y ago
Not exactly. As you see in the transcript on the blog, we responded with a simple "Hi, how can I help you?" and then we're asked if we were a robot. We don't use pre-written responses, nor do anything else like you suggest. We're just onli