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justshipit
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by
justshipit
14y ago
From my perspective, customers should be viewed as having great value. This is an entirely different thing from saying that the customer is always right (which by the way contains the additional team-killing undercurrent of suggestion that
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by
justshipit
14y ago
Rule #1: "The customer is always right: no exceptions". This is absolutely flat-out wrong. Bad customers will chew up your support time, engineering resources, and mental health. The sooner it is recognized that some customers are simply t