jteusa

6 ms·

1.
by jteusa 9y ago
TLDR: Launched 2.5 years ago, product market fit, 100+ pay customers / real revenue, bootstrapped, and have figured out a lot of the tech ourselves to get to this point but want to bring on a technology leader to drive to the next leve
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100+ paid customers, (very) profitable, ecomm/bots/AI, looking for Tech Leader(helpflow.net)
2 points by jteusa 9y ago|1 comments
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The Founder’s Guide to Mentorship(medium.com)
2 points by jteusa 12y ago|0 comments
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How to Hire an Awesome Virtual Assistant(helpflow.net)
2 points by jteusa 12y ago|0 comments
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Do It Yourself Live Chat- the True Costs(helpflow.net)
3 points by jteusa 12y ago|0 comments
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7 Proven Offline Channel Marketing Strategies That Startups Must Use(justjasonjames.com)
3 points by jteusa 12y ago|0 comments
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How to Work with a Virtual Assistant(helpflow.net)
2 points by jteusa 12y ago|0 comments
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by jteusa 12y ago
Solid summary
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by jteusa 12y ago
Thanks!
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by jteusa 12y ago
You typed the same thing I was typing at the same time = )
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by jteusa 12y ago
Shoulda been clearer - sorry. The core process is how to hire on elance, with a live chat team as the example. It's applicable for any elance / odesk hire though.
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Hacks for Hiring on Elance and Odesk(chattooltester.com)
10 points by jteusa 12y ago|7 comments
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What I learned from 4,202 customer questions(medium.com)
4 points by jteusa 12y ago|0 comments
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What's on Your “Not to Do” List?(medium.com)
4 points by jteusa 12y ago|1 comments
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Jason Calacanis, CEO and Delivery Boy(medium.com)
4 points by jteusa 12y ago|0 comments
16.
by jteusa 12y ago
THANKS HACKER NEWS!!! Tons of great feedback received, summarized below: - Explain the service better (i.e. we're not a chat software) - Answer the main question directly (i.e. how can you possibly know enough detail of the business to
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by jteusa 12y ago
We use our own chat system. Very streamlined.
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by jteusa 12y ago
Totally understand. Have a cool post coming soon re: great process for building a solid prospect list (sounds bland, but there's some magic to it).
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by jteusa 12y ago
Totally agree. Building up my startup solo at the moment, but on the lookout for a solid co founder.
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by jteusa 12y ago
Good question. The value of what we do seems to be that we're available for the visitor, we do our best to help (fast response, personable, etc.), etc. And if we don't know the answer, we commit to getting them in touch with the r
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by jteusa 12y ago
Could definitely be done. Right now, we don't escalate via live chat but instead connect them via email quickly. The bulk of our customers don't seem to be using live chat now, so doing an escalation / transfer process via li
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by jteusa 12y ago
Great questions! Sorry for delay in responding (been hectic last 24 hours) The value of what we do seems to be that we're available for the visitor, we do our best to help (fast response, personable, etc.), etc. And if we don't kn
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by jteusa 12y ago
Will check out the podcast and the book - Thanks for sharing!
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by jteusa 12y ago
Well said. We're not doing helpareporter.com anymore for now (might later). The right publicity to the right market can work well, but this isn't focused enough for us yet. There's bottom of funnel work we can do better for n
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by jteusa 12y ago
Love it! Will consider that. Thanks for the feedback (so many good tips from the HN visitors)
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by jteusa 12y ago
Updated - let me know what you think.
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by jteusa 12y ago
Yes, running myself for the moment - but on boarding a team member or two to help in the next few days (been preparing for that part as part of running it myself). It's 730am PST to 9pm PST right now. Will be expanding shortly.
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by jteusa 12y ago
Totally agree. Got a ton of great feedback from HN community today via (LOTS of) website chats on the site = )
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by jteusa 12y ago
Thanks!
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by jteusa 12y ago
I think you might have mis-understood what we do. My fault (you're not the first). In short, we're not a software company. We manage the live chat for website, so they don't have to. We're a service business.

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