johnhaddock

11 ms·

1. 1.▲
   by johnhaddock 4y ago

   John here from Stripe (I lead our Risk product area). As OP noted, we try to spot unexpected spikes in processing volume, which are often associated with risky activity. In this case, that was in error — we were too fast to act and (much) t
2. 2.▲
   by johnhaddock 4y ago

   It's true that we can't be more specific about users in HN posts. But we do hear the legitimate feedback about getting more specific/helpful in sharing status with users where we've asked for more info from them (or when
3. 3.▲
   by johnhaddock 4y ago

   Agree - there's multiple problems to solve (a) make incorrect actions exceedingly rare (b) correct them quickly (c) give people who reach out about them substantive help. Have major initiatives underway to improve on all 3. We're
4. 4.▲
   by johnhaddock 4y ago

   We’ve been investigating this case for the past 24 hours, and it's not straightforward. I can’t share more publicly here, but we’re in touch directly with OP.
5. 5.▲
   by johnhaddock 4y ago

   I’m the person leading the project to make sure that people have fewer bad experiences with Stripe. I’m not sure what is driving the uptick in posts on the subject to HN in particular (obviously we pay attention to broader online discussion