gsreenivas

7 ms·

1.
by gsreenivas 3y ago
We did ship internationally, and Canada was one of the top international destinations for our products.
2.
by gsreenivas 3y ago
Thanks for the kind words!
3.
by gsreenivas 5y ago
Please read up on how email works before arriving at this conclusion.
4.
by gsreenivas 5y ago
There isn't any lock-in using a Helm. You can always access and export your data on the LAN using standards-based clients to get your data wherever you'd like it to be.
5.
by gsreenivas 5y ago
Very cool - looking forward to seeing the new plan. I think this is a great solution for people who want to bring their own hardware. When you consider that we include a domain registration and offsite encrypted backups, our subscription pr
6.
by gsreenivas 5y ago
we have blocks of AWS IPs with no issues and we also have our own IP blocks
7.
by gsreenivas 5y ago
Great for laptops/desktops, horrible for servers. You would have to be present for the challenge/response on a reboot. Also, doesn't solve the secure boot issue. FDE w/o secure boot isn't particularly useful.
8.
by gsreenivas 5y ago
There is an ongoing cost for email to work (static IP, DNS, tunneling for traffic) - this is why there is a subscription. It's not very complicated or malicious. If a customer doesn't want a subscription, they can still use the He
9.
by gsreenivas 5y ago
I'm not sure where you got that the device would be bricked. Can you point me to where you saw this? All data is accessible on local ports on the LAN, with or without the subscription service.
10.
by gsreenivas 5y ago
Yes, and you can. All services are available on the LAN on standard ports, even if the Helm server is not connected to the internet.
11.
by gsreenivas 5y ago
If people are lumping in all tech companies in with big tech, we should all be concerned about that.
12.
by gsreenivas 5y ago
A red flag for what? I would like to understand this better.
13.
by gsreenivas 5y ago
A workaround is to set up a desktop email client - allow it to fully sync, then use the desktop email client to export your email and import to another account. Google rate limiting and restricting access to your own data is pretty awful. T
14.
by gsreenivas 5y ago
residential IP addresses are generally blacklisted by email services
15.
by gsreenivas 5y ago
We might consider adding support in the future - we're not philosophically against it, but it is more work to develop and support.
16.
by gsreenivas 5y ago
We haven't launched these tiers yet - that's why
17.
by gsreenivas 5y ago
There are no hops for Helm customers. The TLS connections for their domains terminate on their Helm server.
18.
by gsreenivas 5y ago
Would love to see what documentation you have around both of these points. I have not seen anything that indicates the SoC for the Pi supports eFuse or any other OTP storage.
19.
by gsreenivas 5y ago
That's exactly how it works
20.
by gsreenivas 5y ago
Great questions: > - How to ensure the hardware is not chipped with some low level spyware? We use a verified boot process to ensure trusted bits are running on the HW. > - Can we install stuff on this machine? How is the upgrade pro
21.
by gsreenivas 5y ago
You can see elsewhere where I discuss what the subscription provides. I think there's a huge difference between subscribing to companies that share customer values around privacy and security vs being at the mercy of companies looking
22.
by gsreenivas 5y ago
We have relationships with key ESPs and email security providers to help with managing reputation/deliverability issues. There are much cheaper ways to send spam effectively than using a Helm so we haven't seen real issues around
23.
by gsreenivas 5y ago
Actually no. There is no support for secure boot or proper encrypted storage with a protected key. We prototyped on Pis a while back before we shipped our v1 but there are meaningful limitations.
24.
by gsreenivas 5y ago
Hi there - Helm co-founder/CEO here. We will have additional tiers of subscription for customers to back up additional data with us. Everything is locally compressed before uploading and all backups are encrypted with keys only custome
25.
by gsreenivas 5y ago
Hi there - co-founder/CEO of Helm here. We don't make the subscription optional at this time because the overwhelming majority of people on the Internet do not have a static IP address with a corresponding PTR record, which is req
26.
by gsreenivas 5y ago
> In your case I rent some box from you which will lose almost all its intended function the moment your company goes bust or I stop paying you an annual fee. No - we do not rent hardware. When people buy the server from us, they own it.
27.
by gsreenivas 5y ago
If you store data on a hard drive you purchased from Best Buy, do you own that data? It's a proprietary box also... Data from Helm is accessible using IMAP, SMTP, CardDAV, CalDAV, WebDAV on the local network (without requiring our serv
28.
by gsreenivas 5y ago
This is comparing apples and oranges. If you want to self-host email, you need a trustworthy static IP address with reverse DNS. It's considerably more expensive to get this from an ISP. Our annual fee also includes storage for offsite
29.
by gsreenivas 5y ago
this is Helm - check us out at thehelm.com
30.
by gsreenivas 5y ago
I suggest migrating to Nextcloud and then following the 3:2:1 methodology for preserving data - 3 copies 2 local 1 remote (encrypted offsite)

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