gdevore

5 ms·

1.
Why your business needs to systematize customer success and how to do it (bluemangolearning.com)
1 points by gdevore 15y ago|0 comments
2.
Software Documentation Without Screenshots Stinks [video](bluemangolearning.com)
1 points by gdevore 15y ago|0 comments
3.
Video - What if your GPS was as chatty as most software documentation?(bluemangolearning.com)
1 points by gdevore 15y ago|0 comments
4.
3 Steps to Killing It as an Exhibitor at Dreamforce(bluemangolearning.com)
5 points by gdevore 15y ago|0 comments
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Clarify Expands Screenshots Into Tutorials(lifehacker.com)
1 points by gdevore 15y ago|1 comments
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Why You Shouldn’t Put Software Documentation In Your User Forums(bluemangolearning.com)
2 points by gdevore 15y ago|0 comments
7.
3 Reasons HubSpot Users Should Be Excited About the Performable Acquisition(bluemangolearning.com)
2 points by gdevore 15y ago|0 comments
8.
Screencasts vs. ScreenSteps vs. Single Image Capture(bluemangolearning.com)
1 points by gdevore 15y ago|0 comments
9.
Are You Communicating or Just Writing?(bluemangolearning.com)
1 points by gdevore 15y ago|0 comments
10.
by gdevore 15y ago
Great example of what I am talking about.
11.
by gdevore 15y ago
I don't think they are the same. We used to provide training for high-end medical devices. The manufacturers would often have a lot of features that looked good on a spec sheet but they were so complicated to use that no doctors ever actual
12.
It’s Not What Your Software Does, It’s What People Do With Your Software(bluemangolearning.com)
56 points by gdevore 15y ago|13 comments
13.
“Build It and They Will Come” Is Not a Software Documentation Strategy(bluemangolearning.com)
1 points by gdevore 15y ago|0 comments
14.
Creating Screencasts: 2 Minutes is too Long(bluemangolearning.com)
2 points by gdevore 15y ago|0 comments
15.
Moving Beyond Customer Support: Focusing on Customer Success(bluemangolearning.com)
2 points by gdevore 16y ago|0 comments
16.
by gdevore 16y ago
I agree with points 2 and 3 but point #1 is a big stretch. Drop that and people will take the article more seriously. Chargify isn't blaming their customers for incorrect assumptions, but their customers are feeling the effects of their inc
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Building Scalable Support – Lessons Learned From the Chargify Price Increase(bluemangolearning.com)
1 points by gdevore 16y ago|0 comments
18.
by gdevore 16y ago
The problem with charging for actual usage is that most of Chargify's support costs are probably incurred while their customers are setting things up. And that is when they don't have any users. Once you get chargify set up you don't have t
19.
by gdevore 16y ago
ScreenSteps Live combines a hosted documentation service with a desktop client for quickly creating screenshot based documentation. It also integrates very nicely with Zendesk. You can see an example here: http://help.screensteps.com Or,
20.
4 Ways Tech Support Can Improve Your Marketing(bluemangolearning.com)
1 points by gdevore 16y ago|0 comments
21.
Customer Support for Small Biz – Protect Your Time With Information, Not Walls(bluemangolearning.com)
1 points by gdevore 16y ago|0 comments
22.
Build the Arc Before the Flood – Preparing For Customer Support Inundation(bluemangolearning.com)
2 points by gdevore 16y ago|0 comments
23.
Software Documentation Tools – Focusing on What Matters Most(bluemangolearning.com)
1 points by gdevore 16y ago|0 comments