fullhelp

7 ms·

1. 1.▲
   by fullhelp 7y ago

   That's a great idea! Thanks for sharing!
2. 2.▲
   by fullhelp 7y ago

   The app looks good! I didn't liked the fact that I have to create an account to use the app on my device. Are you planning on adding a web version or something to support multiple devices? That's the only reason/benefit I can
3. 3.▲
   by fullhelp 7y ago

   Reading the article and the comments here makes me consider raising the price of a self-hosted help desk software I recently released. Or at least, adding a new premium price package.
4. 4.▲
   by fullhelp 7y ago

   The site looks good and the idea is great!
5. 5.▲
   by fullhelp 7y ago

   Hey! You are right, I'll be adding that. Thanks!
6. 6.▲
   by fullhelp 7y ago

   Hey! That's something really practical, something that I would use myself in many cases. I took note, thanks!
7. 7.▲
   by fullhelp 7y ago

   Thanks! :-) 1. The purple circle has two question marks (the left one is used in Spanish). Customer support is about answering lots of questions, so this is one of the reasons I used those symbols. For the name itself, I made a list of poss
8. 8.▲
   by fullhelp 7y ago

   Thank you! Yes, Docker Image will be something I will be working on. Anything that makes it easy for people to install the software is always welcome. I'm also looking to add a DigitalOcean 1-Click install option.
9. 9.▲
   by fullhelp 7y ago

   Hi! Thank you! :-D The license is based on DuetApp's ( https://duetapp.com/ ) version. I liked its simplicity and asked the creator if it would be OK with him to use his license as a starting point. Shared drafts sound l
10. 10.▲
    by fullhelp 7y ago

    Hey! Thanks for your suggestions! I will definitively keep that in mind.
11. 11.▲
    by fullhelp 7y ago

    Hey! Thanks for checking it out and the feedback! I will make sure that future versions have the autosuggestion behavior on search fields and any input field on the admin side that requires it.
12. 12.▲
    by fullhelp 7y ago

    Hi! Not at the moment but both are planned. Webhooks will come first as this facilitates, even more, the integration between other systems. Thanks!
13. 13.▲
    by fullhelp 7y ago

    Thank you! Those are all great suggestions! Some of them are already present, like the live chat, leave a message (the same as live chat which fallbacks to email if the user gets disconnected) and article suggestions from a knowledge base (
14. 14.▲
    by fullhelp 7y ago

    Hey! It's always a concern for me. I'm looking for ways to detect such cases and that way terminate the licenses, which will prevent the user from downloading any release. Another approach that may work (just an idea), is to secur
15. 15.▲
    by fullhelp 7y ago

    Thank you! The software is focused on web-based businesses at the moment, mainly because it makes it simpler. However, I'm always open to suggestions. I'm not familiar with the asset management part, but I will definitively check
16. 16.▲
    by fullhelp 7y ago

    Thank you! Feel free to reach out to gerardo[at]fullhelp or support[at]fullhelp.com anytime you want.
17. 17.▲
    by fullhelp 7y ago

    Hi! Thanks for checking it out. The demo domain is missing a SSL certificate for the knowledge base sites. That's something that needs to be fixed.
18. 18.▲
    by fullhelp 7y ago

    Hey! I will be considering it, you are right. Some people just don't want to bother with the technical stuff that comes with managing servers and/or installing the software. I'll definitively consider a SaaS version. Thanks!
19. 19.▲
    by fullhelp 7y ago

    Thank you! :-D
20. 20.▲
    by fullhelp 7y ago

    In that case, the knowledge base dashboard has several statistics ( https://imgur.com/5Z60SWl ). Help desk reports are not present at the moment but is something that will be added definitively.
21. 21.▲
    by fullhelp 7y ago

    Thank you! :-D
22. 22.▲
    by fullhelp 7y ago

    Hi! Thanks for taking the time to check it out and the feedback! For the theming feature, I was thinking of adding a way to export the installed themes, that way the user can download the theme being used and apply any customization and re-
23. 23.▲
    by fullhelp 7y ago

    Thank you!! :-D
24. 24.▲
    by fullhelp 7y ago

    Hey! I don't think that word is present on the few docs created. Try "requirements" which should show two results: https://docs.fullhelp.com/en/search?query=requirements
25. 25.▲
    by fullhelp 7y ago

    Sure! Use "hackernews" for a 23% off :-D
26. 26.▲
    by fullhelp 7y ago

    Thank you! There are role-based permissions implemented, but they are only for team members on the help desk. ACL/permission for knowledge base sites is not present at the moment but may be a good addition for a future release. I have
27. 27.▲
    by fullhelp 7y ago

    Thank you! The help widget isn't working that great on small viewports, you are right. On iOS, there's also the issue of autozoom when text fields are focused. This is something that will be addressed for the next release which is
28. 28.▲
    by fullhelp 7y ago

    Thank you! That's one of the goals and I'm glad that I've done it right! :-D Feel free to get in touch anytime you need something or have a question about the system or anything else. Always happy to help! I will take your su
29. 29.▲
    by fullhelp 7y ago

    Hey! Price was a bit of a struggle. Initially, my plan was to sell it for $249 (or around that range), but since this software is also for freelancers and small businesses, some of them don't have that kind of budget and stick with $12
30. 30.▲
    by fullhelp 7y ago

    Thanks! :-D I think it will work on any team size, not 100% sure as it hasn't been tested in this context. I'm always open for suggestions, and will be happy to apply the necessary fixes and enhancements if something isn't wo