eeke

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1.
by eeke 4y ago
On your second question, there is a zero-trust way of using Retool via our self-hosted version, which installs in a few minutes via Docker ( https://retool.com/self-hosted/ ). If you want, you can even fully airgap your
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by eeke 4y ago
We have something for exactly this situation shipping very soon! Happy to give you beta access if you'd like to drop me a quick note from the email you signed up with (eeke@retool.com).
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by eeke 4y ago
I head up product at Retool. I’m sorry to hear about the issues here. We’ve been heads down on improving the performance of apps like yours by moving work into the server-side, re-architecting parts of our codebase, geolocating our servers
4.
by eeke 7y ago
I work at Stripe. Yes, absolutely. We’re continuing to invest in Stripe Radar and our machine learning fraud prevention (the team is doubling by the end of the year!). Radar is included at no additional cost in our standard payments process
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by eeke 7y ago
I work at Stripe. That’s right! Nothing changes in the way we handle disputes for businesses that are not on Chargeback Protection. Your dispute fees are still waived if you win the dispute.
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by eeke 7y ago
No ETA just yet, but we are exploring ways to bring Chargeback Protection to other integration options!
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by eeke 7y ago
Thanks for your comment. We want our products to substantially decrease the barriers to international commerce, and they’re used by both businesses which are just getting started up to multinational companies with extremely sophisticated un
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by eeke 7y ago
It’s included! And, in fact, we just launched the API publicly. https://stripe.com/docs/disputes#early-fraud-warnings https://stripe.com/docs/api/radar/early_fraud_warnings As for the pe
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by eeke 7y ago
(PM for Chargeback Protection.) Yep, Chargeback Protection only works with the new Checkout so we’ll only protect any transactions that are processed through the new Checkout. You can keep your existing integration for iOS and Android, but
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by eeke 7y ago
Card issuers are often able to detect that a transaction is fraudulent before it is disputed, and when this happens, they will send us a notification. These notifications are commonly called TC40s (Visa) or SAFE reports (MasterCard). On ave
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by eeke 7y ago
(PM on Chargeback Protection here.) We are rolling out with our new Checkout first because it allows us to tweak the checkout flow and e.g. send a payment which we’re on the fence about to 3D Secure (3DS) but let obviously good payments go
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by eeke 7y ago
We can send you a webhook on every dispute being created ( https://stripe.com/docs/webhooks ) and you could use the API to either refund the underlying charge or accept the dispute (and refund the underlying charge). We
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by eeke 7y ago
(PM on Chargeback Protection here.) We’d like to extend Chargeback Protection to all Stripe countries eventually. Stay tuned!
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by eeke 7y ago
(I work at Stripe on Radar.) We see Chargeback Protection mostly as a way to prevent our users from burning too much founder attention doing chargeback management. Managing abusive use of the credit card rails, both by fraudulent businesses
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by eeke 7y ago
Thanks for the feedback! Our first priority at the moment is seeing how this performs and then rolling out additional integration options, but we might explore giving users additional control over the mechanics as time goes on.
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by eeke 7y ago
I’m the PM on Chargeback Protection. Startups told us they don’t want to deal with the hassle and unpredictability of chargebacks; that’s why we built this. Happy to answer any questions you have.
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by eeke 8y ago
Radar PM here. I’m sorry to hear this. If you’re up for it, I’d love to dig into the charges you think Radar’s gotten wrong (my email is eeke@stripe.com).
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by eeke 8y ago
PM for Radar here. Really sorry to hear that. Portions of your comment are surprising to me but I don’t want to discuss your business in public. We’d be happy to discuss in private. If you don’t want to, we respect that. For the benefit of
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by eeke 8y ago
(PM on Radar here.) This button exists! You can mark a transaction as safe directly from the Stripe Dashboard. If you don’t see this feature for whatever reason, just email support@stripe.com and we’ll get you access.
20.
by eeke 8y ago
PM on Radar here. There is! If you see a payment blocked for high risk in the Stripe Dashboard, it means that Radar blocked it before the card was charged. That is, the customer’s bank would have no record of the charge. In addition to the
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by eeke 8y ago
PM on Radar here. There are a couple of ways to handle this. You could, as you said, add a customer to your allow list as soon as they pass the initial charge (and AVS) check. You can also use the new `is_recurring` rule attribute [0] whic
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by eeke 9y ago
Hm, I’m sorry to hear about this. I work on Stripe Radar and would love to take a closer look into these disputes to see how we can help. Could you email me at eeke@stripe.com?