bscanlan

6 ms·

1.
Intercom's model beats GPT 5.4 and Sonnet 4.6 at customer support resolutions(venturebeat.com)
3 points by bscanlan 6mo ago|0 comments
2.
Intercom create a custom model for customer support(twitter.com)
2 points by bscanlan 6mo ago|0 comments
3.
Running a Reliable Service on LLMs(fin.ai)
2 points by bscanlan 1y ago|0 comments
4.
AI doubling capacity in Intercom engineering(fin.ai)
5 points by bscanlan 1y ago|0 comments
5.
Lessons from Leading Business Systems(medium.com)
1 points by bscanlan 4y ago|0 comments
6.
by bscanlan 4y ago
Fun article, the phenomenon is interesting to see in practice, I've seen it regularly with newer instance types as it can take time for people to add them to their configurations. We're heavy users of spot here in Intercom. I spot
7.
by bscanlan 4y ago
> Well I can only guess so much of the underlying egress internet routing of AWS. > At worst, if no explicit region is specified, it will reach the global aws endpoint through internet which is likely in a complete different part of
8.
by bscanlan 4y ago
Intercom is pretty similar. We use EC2 hosts and no containers (other than for development/test environments and some niche third-party software that is distributed as Docker containers). Autoscaling groups are our unit of scalability,
9.
by bscanlan 5y ago
> Under the EU Internet Forum, the Commission has launched an expert process with industry to map and preliminarily assess, by the end of 2020, possible technical solutions to detect and report child sexual abuse in end-to-end encrypted
10.
by bscanlan 5y ago
On one hand, this type of service merely solves business intent with unfriendly or un-automatable interfaces. Why should this exist and be so successful? On the other, I guess it's like Segment or Tray.io, gluing together various servi
11.
by bscanlan 6y ago
It looks like some sort of dispute or contractual issue between Notion and and the .so registry, or a complete messup by the registry. From a whois of notion.so: Updated Date: 2021-02-12T12:54:35.982Z Creation Date: 2015-03-31T00:00:00.0Z R
12.
by bscanlan 6y ago
It looks like some sort of dispute or contractual issue between Notion and and the .so registry, or a complete messup by the registry. From a whois of notion.so: Updated Date: 2021-02-12T12:54:35.982Z Creation Date: 2015-03-31T00:00:00.0Z R
13.
by bscanlan 6y ago
I miss #wtf. I hope it lives on in Slack.
14.
Technical strategies to embrace and avoid when scaling your startup(intercom.com)
1 points by bscanlan 6y ago|0 comments
15.
by bscanlan 6y ago
This is a response to this AWS Lambda launch, over a year later: https://aws.amazon.com/blogs/compute/new-for-aws-lambda-pred...
16.
The Problem with Acronyms(headey.net)
1 points by bscanlan 6y ago|0 comments
17.
by bscanlan 6y ago
Segment's blog posts on cost optimisation have plenty of detail and tips on this topic: https://segment.com/blog/the-million-dollar-eng-problem/ https://segment.com/blog/spotting-a-millio
18.
by bscanlan 6y ago
You are forgetting to price in some minor features that Aurora provides: - Aurora's storage is spread across three availability zones. - Backups. - Automatic failover. - No need to configure anything, it just works. If your time is
19.
Amazon Honeycode – build web and mobile apps without writing code(aws.amazon.com)
603 points by bscanlan 6y ago|319 comments
20.
by bscanlan 6y ago
It's clearly missing storing data uuencoded in Route53 TXT records.
21.
A free and open source site that lets you and your friends watch movies together(vemos.org)
2 points by bscanlan 6y ago|0 comments
22.
How much of the average mobile app design is text? 36%(intercom.com)
2 points by bscanlan 7y ago|0 comments
23.
by bscanlan 7y ago
Letsrun is unfortunately a very toxic forum, but also has loads of knowledgeable folks. It's like reading a wikipedia article with commentary from 4chan on the side.
24.
Executive Order on Maintaining American Leadership in Artificial Intelligence(whitehouse.gov)
3 points by bscanlan 8y ago|0 comments
25.
Build Boring Software, a talk by Intercom about building software the boring way(intercom.com)
4 points by bscanlan 8y ago|0 comments
26.
by bscanlan 8y ago
I work for Intercom, and we also did not implement these features for the same reasons.
27.
Public apology for major HubSpot outage(blog.hubspot.com)
1 points by bscanlan 8y ago|0 comments
28.
by bscanlan 8y ago
Note that AWS offer convertible reservations, and this is what Stripe say they use in the article.
29.
Making the transition from consultant to product engineer(blog.intercom.com)
9 points by bscanlan 8y ago|0 comments
30.
by bscanlan 8y ago
In fairness, the question could be interpreted as "would anybody, who is not facebook, ever run this in production?". This is an interesting question the answer to which is definitely not certain :)

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