JakeVacovec

14 ms·

1.
by JakeVacovec 1y ago
Part of our process is to ensure this is covered in the terms and we encourage all merchants to explicitly show this in the product for visibility but also because a significant percentage of customers will add a backup to avoid risk of dow
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by JakeVacovec 1y ago
Love the actionable feedback! Thank you
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by JakeVacovec 1y ago
The truth is, they probably will in the future. Recurly is one of the leading subscription billing platforms global/enterprise businesses offering more advanced workflows that businesses cannot get from Stripe billing: orchestration, b
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by JakeVacovec 1y ago
It's actually the opposite, we see about 50% of a customers LTV happens after a recovery event. Many services leveraging backup payment methods stem from customer feedback of not wanting downtime (e.g. losing access to wireless or your
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by JakeVacovec 1y ago
Intuitively you'd think that would be the case but in practice once a subscription stops, a large share of customers don’t come back even if they were active. We see three buckets: 1. Customer shops and finds an alternative (Claude ins
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by JakeVacovec 1y ago
That’s a fair concern — we definitely thought about the ethics side. In practice is that most “failed payment” churn isn’t intentional churn. Customers still want the service, but their primary card expired, was replaced, or hit a limit. Wh
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Show HN: FlyCode – Recover Stripe payments by automatically using backup cards
22 points by JakeVacovec 1y ago|38 comments
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by JakeVacovec 2y ago
We do have a pricing page however it's geared towards giving an estimation on how much additional we can generate for a merchant with our average improvement against industry average failure and recovery rates. We tailor pricing to pro
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by JakeVacovec 2y ago
Good feedback - if a potential customer's first interaction with us makes them nauseous that's not great :)
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by JakeVacovec 2y ago
It's fairly easy to measure performance. For companies with 100's of thousands or millions in failed payments each month 5-10% performance gains have a huge impact. On average we're improving recovery rate by 21%. To hold our
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by JakeVacovec 2y ago
A few key areas where our differences are advantages (in our pov): 1. We handle recovery e2e (both retries & communications) 2. We provide detailed real-time analytics on performance 3. Higher ROI (cost less and are directly responsib
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by JakeVacovec 2y ago
More often than not we can resolve the payment issue without any customer involvement. That's the ideal path. In many cases the system will delay sending communications if the chances of a recovery by retry drop below a certain level.
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by JakeVacovec 2y ago
Not that I'm aware of. Depending on your size we can provide a solid start up discount :)
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by JakeVacovec 2y ago
Our Merchants can configure the recovery period and messaging to their liking and we ensure there's strict adherence to the compliance and regulatory rules set by card networks. Ethics and honor are great things but keep in mind we&#x2
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by JakeVacovec 2y ago
It's a diminishing returns problem... If they charge 2.9% + $.30 as their standard pricing, they are only keeping a small % of that as the issuer (Chase) gets the largest piece of the pie and the network (Visa) takes their cut too. If
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by JakeVacovec 2y ago
Git-based editor for web-apps.. we still see promise especially with AI capabilities but fintech is a much better founder-market-fit for us.
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by JakeVacovec 2y ago
Since we deal with error/auth codes we figured it could work -- you don't think so :)
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by JakeVacovec 2y ago
We focus on MIT (merchant initiated transactions) vs. CIT (customer initiated transactions). Paze seems like a dupe of Shop pay and Stripe's Link. We support both since they support recurring. If paze allows for recurring (unclear) the
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by JakeVacovec 2y ago
It definitely depends on the type of customer and type of product. There is a % of recoveries that will churn in the following 1-2 billing cycles and there's a larger % that will stay longer. Ultimately increasing recovery rate across
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by JakeVacovec 2y ago
We offer both -- those with seasonality like % vs. our largest like a flat SaaS fee so it's a clear line item in the budget.
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by JakeVacovec 2y ago
We make the integration process nearly effortless for our customers -- we've built apps for Stripe and Shopify and have plans to build out more. Pricing is a flat SaaS fee based on recovered revenue. If we help businesses recover 20%+
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by JakeVacovec 2y ago
We're happy to run an audit to see if there's a real opportunity to improve results for you.
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by JakeVacovec 2y ago
THey're happy with the increased revenue and reduced churn. Separate to powering the decisions we don't save any personal information and have a clear/transparent data processing agreement. For those with further restrictions
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by JakeVacovec 2y ago
We tailor our models specific to the Merchant as each varies in so many ways (customer demographic, transaction size, intervals, geo, payment methods, etc.). You'll also notice that their entire focus is on retries so all the 'fle
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by JakeVacovec 2y ago
The biggest difference is that we own the retries and communications e2e (transactional email/sms from your domain and dedicated #). This enables us to be far more configurable for each Merchant in terms of recovery period while ensuri
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by JakeVacovec 2y ago
Yes while the regulations for e-mandates had good intentions it makes recurring transactions more difficult. They've relaxed it a bit by increasing e-mandate cap from INR 5k to 15k (~$180 USD). If the transaction is below ~$180 then it
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Launch HN: FlyCode (YC S22) – Stop losing revenue due to failed payments
103 points by JakeVacovec 2y ago|66 comments
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by JakeVacovec 4y ago
We're happy to field any questions or opinions without judgement :) if one person shares theirs we assume others may think similar... that's why we love HN
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by JakeVacovec 4y ago
We're strong believers in a BYOI(infra) model where FlyCode works within your stack and tooling instead of making you change to support us. With that we are exploring integrations with experimentation platforms like Split.io, Amplitude
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by JakeVacovec 4y ago
That's what we're here for - thank you for the support. If they're still in need we'd love to support.

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