Hetzner_OL

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1. 1.▲
   by Hetzner_OL 2mo ago

   Hi there, I hope it's okay that I comment here since you mentioned us at Hetzner. Please see Hetzner Docs; https://docs.hetzner.com/general/billing-and-account-managem... To enter the VAT ID on your account, go t
2. 2.▲
   by Hetzner_OL 3mo ago

   To the best of my knowledge, customers must be 18 or older to enter contracts with us / become customers. --Katie (Hetzner)
3. 3.▲
   by Hetzner_OL 3mo ago

   Hi there, we use a power supplier that uses renewable hydropower in Germany and Finland. See: https://www.hetzner.com/unternehmen/nachhaltigkeit/ --Katie (Hetzner)
4. 4.▲
   by Hetzner_OL 4mo ago

   Hi there, Please use your customer account to create a support request. Document the issue you are facing in as much detail as you can, and our team will do their best to help you. --Katie (Hetzner)
5. 5.▲
   by Hetzner_OL 4mo ago

   Yes, good question. OP, see: "Dedicated" in the main menu: https://www.hetzner.com/ --Katie (Hetzner)
6. 6.▲
   by Hetzner_OL 7mo ago

   Hi there, There is some information about limits here: https://docs.hetzner.com/cloud/general/faq#are-there-limits-... --Katie
7. 7.▲
   by Hetzner_OL 7mo ago

   Hi there, That's actually my bad. I'm a native speaker, but I've lived in Germany too long apparently. Thanks for bringing it to my attention. --Katie
8. 8.▲
   by Hetzner_OL 7mo ago

   Hi there, we prepared a list here of affected products: https://docs.hetzner.com/general/infrastructure-and-availabi... --Katie
9. 9.▲
   by Hetzner_OL 7mo ago

   Hi there, To the best of my knowledge, anyone with *existing* RAM *add-ons* that were affected by price changes should have received a separate email. Please carefully check your email inbox/trash/spam. The general price changes
10. 10.▲
    by Hetzner_OL 7mo ago

    Hi there, Please see: https://docs.hetzner.com/cloud/api/getting-started/generatin... --Katie
11. 11.▲
    by Hetzner_OL 7mo ago

    Hi there, Hetzner here. Thanks for mentioning us. For anyone who is interested: - https://www.hetzner.com/dns/ - https://docs.hetzner.com/networking/dns - https://docs.hetzner.cloud&#
12. 12.▲
    by Hetzner_OL 8mo ago

    Hi there u/Imustaskforhelp - Thanks for the holiday greetings! I hope you also had a good Christmas. I am not a part of the abuse team here at Hetzner, and unfortunately therefore cannot make a decision either way. I suggest that you
13. 13.▲
    by Hetzner_OL 9mo ago

    Hi HN readers, Due to a service disruption that unfortunately occurred again, both the Cloud API and the Hetzner Console were temporarily unavailable for some users. We regret the delayed communication regarding the disruption. The issue ha
14. 14.▲
    by Hetzner_OL 9mo ago

    Hi there, Our team handles each abuse case individually, and their response will change based on how severe the abuse is. With less severe abuse issues, for example, copyright violations, our abuse team will forward the report to you, the c
15. 15.▲
    by Hetzner_OL 9mo ago

    Hi there, We have our own forum https://forum.hetzner.com/ for people who are already customers. We are also active on: reddit, mastodon, X, YouTube, facebook, instagram, linkedin, and LowEndTalk. --Katie
16. 16.▲
    by Hetzner_OL 9mo ago

    Hi again, Yes, it is fine to resell our services in the form of a PaaS. However, you as the customer are ultimately responsible for everything that happens on the server. If you use our infrastructure to run your own business, you need to b
17. 17.▲
    by Hetzner_OL 9mo ago

    Hi there, (I am not trying to be critical. I am genuinely curious what could have gone wrong in your case.) Are you sure that they were asking for a *piece of paper*, or for a confirmation number for the bank/wire transfer? Our team wi
18. 18.▲
    by Hetzner_OL 9mo ago

    Hi there, I am sorry you had this negative experience us with us. For very late invoices, we lock accounts and ask that users pay using a bank/wire transfer. https://docs.hetzner.com/general/others/late-paymen
19. 19.▲
    by Hetzner_OL 9mo ago

    Hi there, First, we are currently in the process of unifying our user interfaces, so it is helpful to get feedback like this. We do have an AI chatbot on our website because that tends to work well for most basic sales questions. Depending
20. 20.▲
    by Hetzner_OL 10mo ago

    Hi there, We are working hard to improve our KYC (know-your-customer) and on-boarding process. I am sorry you had a negative experience with us. --Katie
21. 21.▲
    by Hetzner_OL 10mo ago

    To be fair, one of my dad's favorite birthday presents from me was a very big box of home-made cookies and a shirt a lot like this one: https://sw6.elbenwald.de/media/62/b2/dd/1721654071/E104122
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    by Hetzner_OL 10mo ago

    1. Thanks for the feedback! That's a nice pick-me-up. :D 2. Glad to hear that worked out. 3. I understand that many people have reservations about sharing personal documents, and for very valid reasons. We understand that there is a l
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    by Hetzner_OL 10mo ago

    If by "guerilla marketing" you mean me and a few teammates who check places like HN to see what people write and try to write reasonable responses, then yes. Our team posts using accounts that clearly show we are with Hetzner. Oth
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    by Hetzner_OL 10mo ago

    Hi OP, just chiming in here because you mentioned us at Hetzner and I saw your post. I also wasn't sure if the comment from nurettin below was meant to be "NextCloud" instead of "owncloud"...? NextCloud and Dropbox
25. 25.▲
    by Hetzner_OL 10mo ago

    Hi there, Katie from Hetzner here. We are extra careful about new accounts because we find that it helps us to prevent abuse, and in situations where a new account is somewhere in the grey zone of possibly real or fake, we may ask for addit
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    by Hetzner_OL 10mo ago

    Hi @nmil - Thanks for the awesome shout out! It's great to see that you've been enjoying the server. You mentioned reddit in your text. If you're active on reddit, and if you haven't done so already, maybe stop by the un
27. 27.▲
    by Hetzner_OL 10mo ago

    Yep, this! Thanks for posting our locations. --Katie
28. 28.▲
    by Hetzner_OL 10mo ago

    Hi there, At the top of the website, you should be able to choose euros or dollars and the VAT rate. When people become customers and create a full customer account, we ask them to choose between euros or dollars, and then using the custome
29. 29.▲
    by Hetzner_OL 10mo ago

    Thanks for the shout-out! We're really glad you're happy with it :D --Katie
30. 30.▲
    by Hetzner_OL 10mo ago

    I am also curious why you think we are "yuck". --Katie (Hetzner)