AustinZzx

6 ms·

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Retell AI (YC W24) is hiring a full stack engineer and a support engineer
1 points by AustinZzx 2y ago
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by AustinZzx 3y ago
Glad you like it!
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by AustinZzx 3y ago
Hey think about the bright side of voice AI -- there are new opportunities like AI companions, AI assistant, not only the antiquated contact methodologies.
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by AustinZzx 3y ago
The doc is here: https://docs.retellai.com/guide/phone-setup
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by AustinZzx 3y ago
Deepgram TTS is pretty fast, but they have not publicly launched yet.
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by AustinZzx 3y ago
We will keep that in mind. In the meantime, if you have a working version, we are happy to feature your integration repo in our doc.
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by AustinZzx 3y ago
Voice cloning is definitely on our roadmap.
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by AustinZzx 3y ago
If you are referring to the LLM used in the demo, it's a simple GPT. If you are referring to audio data, there are some (not a lot) public datasets, although be careful of the license of the dataset. To get more data, you might want to
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by AustinZzx 3y ago
We are dedicated to preventing that from happening. Spam calling and identity theft are key areas we will build guardrails around. Feel free to let us know if you think of any other case.
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by AustinZzx 3y ago
Good point, note token. benchmarking is a great tool to show differentiation. BTW, apart from what we think is important ourselves (latency, mean opinion score, etc), would you mind sharing what you want to see in such a benchmark? One key
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by AustinZzx 3y ago
Nice catch on the working -- customer is indeed more accurate than user. For outage handling: we strive to keep up 99.9 plus up time, and in the case of a dropped call, the agent would hang up if using phone, and might have different error
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by AustinZzx 3y ago
Thank you for the support!
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by AustinZzx 3y ago
Yes, we are a developer tool, and we certainly get interest from clients working on customer satisfaction agents, call center agent training, etc.
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by AustinZzx 3y ago
I totally get that clicking in Web UI is super convenient in many scenarios, and I think GUI and voice can co-exist and create synergy. Suppose AI voice agent can solve your problem, cater to your needs, and interact like a human. In that c
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by AustinZzx 3y ago
We are actively working on that. Thanks for the support.
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by AustinZzx 3y ago
Could you elaborate a bit on "my speech engine tied to a specific model provider"? Sorry, I might be lacking some context on what you are referring to here.
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by AustinZzx 3y ago
You certainly could, given you play video games for long enough to gather the needed data lol.
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by AustinZzx 3y ago
The demo uses a simple gpt 3.5 turbo.
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by AustinZzx 3y ago
This can be handled with function calling and other features in LLM. We support the input signal of closing the call, and you can have your rule-based (timer) system or LLM-based end call functionality and use that to hang up.
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by AustinZzx 3y ago
Yes, I agree there are problems with LLM (hallucinations, persona, etc), and that's exciting because that means room for improvement and opportunities. I know many people who are working hard in that field trying to make LLM converse b
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by AustinZzx 3y ago
We handle the audio bytes in / out, and also connect to your user's server for response. We handle the interaction and decide when to listen and when to talk, and send live updates to our users. When a response is needed, we ask f
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by AustinZzx 3y ago
Thanks for the support, we still have a lot of work ahead of us to make it better!
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by AustinZzx 3y ago
Thanks for the support. Means a lot to us.
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by AustinZzx 3y ago
Good point. Currently, our product does not contain LLM, as we are purely voice API -- instead the developer is bringing in their own LLM solutions and gets to decide what to say. This would be a great guardrail to build in for all sorts of
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by AustinZzx 3y ago
We strive to make conversation humanlike, so maybe less contact center ops development, but more focus on performance and customizability of voice interactions. As a startup, our edge over big tech is being nimble and executing fast.
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by AustinZzx 3y ago
For TTS, we are currently integrating with different providers like Elevenlabs, Openai TTS, etc. We do have plans down the road to train our own TTS model.
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by AustinZzx 3y ago
Totally understandable that most people would want to chat with a human agent (I sometimes share the same feeling). However, I do think that a major reason for that is voice bots were bad before and could not understand and get things done,
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by AustinZzx 3y ago
I think phone calls are dying, and the future of voice interface lies within apps, web, and new products like Vision Pro. At re-tell.ai, we aim to help developers create meaningful and humanlike conversations that will solve staff shortage