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I don't think thats true. I work at a startup that's recently raised our series B, and I use our customer service all the time. I always get excellent response
by awfullyjohn 11y ago
I don't think thats true. I work at a startup that's recently raised our series B, and I use our customer service all the time. I always get excellent response times, and I'm treated just like every other user of our product. Our CEO spends a ton of time ensuring that operations and customer happiness are priorities. If it's a focus of the company, it's definitely possible.
- cdcarter 11y agoYour CEO spending a LOT of time on just prioritizing support probably means that support is a hard problem that needs serious resources.
- eeeeeeeeeeeee 11y agoWhat are you saying exactly? I'll take the CEO, and the company, that takes support seriously over the one that doesn't. Support does need "serious resources" because it has long-term benefits to the company that too many companies think are not important and don't give it enough priority. Good examples are John Legere (TMobile CEO). How often do you see the CEO of Verizon or ATT actually showing a human response to customers in public?
- cdcarter 11y agoThe parent said that he didn't believe it was true that support was difficult. I was saying that if it's something his CEO is dedicating lots of time and resources into, it may actually be difficult! Obviously a CEO a who values support is important, as obviously support is important.
- codezero 11y agoI'd love to hear more about your company and how they scaled support, if you have time, ping me john@heapanalytics.com. If there's something I can do early to make scaling support easier later, I want to know :)