9 ms·

What I want to know is, when the VC money runs out, what's the barrier to entry to this business? Right now, Uber can beat everybody on price and quality becaus

by gphil 11y ago

What I want to know is, when the VC money runs out, what's the barrier to entry to this business? Right now, Uber can beat everybody on price and quality because they don't have to be profitable for a long time. But once they have to compete on price, where's their advantage? Installed user-base? Incumbents forced out of business? Many times I call for an Uber and a cab comes first and then they lose my business to the cab, which kind of highlights the commodity nature of rides--especially in the unregulated environment they themselves advocate. Maybe the long-term plan is de-regulate and re-regulate in favor of Uber? Just thinking out loud because I'm genuinely curious what the strategy is.

dankohn1 11y ago
Uber is a classic two-sided network [0], like eBay or Craigslist. It is extremely difficult to displace a first-mover advantage. The hundreds of thousands of drivers are set up with Uber and will stick with it unless something new is meaningfully better (and Lyft is currently worse). Same with the users. I think you can be legitimately critical of Uber's poor business ethics [1], but the sustainability of their current business model looks excellent, at least for each city in which they are established as the first mover. [0] http://en.wikipedia.org/wiki/Two-sided_market http://en.wikipedia.org/wiki/Two-sided_market [1] http://en.wikipedia.org/wiki/Uber_(company)#Sabotage_against_competitors http://en.wikipedia.org/wiki/Uber_(company)#Sabotage_against...
- Retric 11y ago
  The problem is you end up with network effects on the drivers side per city. So 2020's Ultra startup can just displace Uber in say NY and ignore every other city. After winning that they can fight for DC etc. Also, drivers are a commodity market which is much easier to displace. Amazon marketplace vs eBay's auctions.
- baddox 11y ago
  The product is a bit more commoditized than with eBay or Craigslist though, right? Above some reasonable level of service, a ride is a ride. Assuming that the friction for switching services for the two sides is relatively low, it seems like there's a clear path to a new competitor starting slow and building both sides of the market at the same rate. But for eBay, the products people want vary vastly from each other. I want to buy something fairly niche, so to save time it helps if there's one massive site where all of the people on the other side of the market are all located.
  - humanrebar 11y ago
    There's some variety there. Pet rides. Rides for those with mobility problems. Options for extra trunk space. Options for large groups. Free WiFi. Drivers that speak specific languages. Pickup within five minutes or the ride is free. And there is always differentiation based on customer service. I guess I'm saying that there are plenty of niches to fill.
- prostoalex 11y ago
  You just carve out a niche. * Blacklane - cheaper than Uber Black, but the rides have to be pre-arranged (essentially a car service with UI) * Wingz - cheaper than UberX, but only to/from airports * Sidecar - cheaper than UberX, but with implied wait of up to an hour * Leap buses - cheaper than UberX, but with set routes If drivers are utilized at 100%, they will have very little reason to look around. But most of the services don't utilize (and hence don't pay) drivers for 100% of their time. Hence a myriad of phones with a bunch of identical apps on drivers' dashboards, and frantic search for 100% utilization (food delivery? shopping delivery? help with moving?) among the dispatcher services.
JoshTriplett 11y ago
> Many times I call for an Uber and a cab comes first and then they lose my business to the cab, which kind of highlights the commodity nature of rides In that scenario, Uber should be charging you a penalty for the cancelled ride. > Right now, Uber can beat everybody on price and quality because they don't have to be profitable for a long time. I certainly hope they're not losing money on each ride right now.
- toomuchtodo 11y ago
  > In that scenario, Uber should be charging you a penalty for the cancelled ride. Which would drive users to Lyft or other ridesharing services.
  - necubi 11y ago
    Lyft penalizes you $5 for cancelled rides after some amount of time, at least in SF. Also when the app makes a request on its own and you're not there.
    - fragmede 11y ago
      As does Uber - they'll charge $10 if you cancel after 5 minutes after the driver is assigned. http://blog.uber.com/2012/05/01/updated-cancellation-policy/ http://blog.uber.com/2012/05/01/updated-cancellation-policy/
    - georgeott 11y ago
      Uber charges the same $5 after 5 mins, if cancelled.
toomuchtodo 11y ago
There is no barrier to entry. Seriously. Mobile apps? Backend infrastructure? Trivial. I take that back; the biggest barrier to entry might be a massive trove of ride data for machine learning used to predict capacity requirements. In large metro areas, you might be able to get this data in an open format, obviating the need for you to gather the data yourself (the recently FOILd New York Cab Ride data comes to mind [1]). Anyway! I see Uber going the way of webvan. Great proof of concept that VC money is going to burn through, followed up by some combination competitors, self-driving cars, and local/state government transportation agencies putting together federated/open APIs to perform the same services but in a regulated manner (or governments contracting with smaller players to perform the same services). No amount of VC is going to remove a government's ability to regulate transportation (Montreal, Canada impounded 40 Uber drivers' vehicles the other day [2]). Then again, it shouldn't. Transportation should be regulated, but not for monopolistic reasons. Anyone want to make a cheap long bet for funsies? [1] http://www.andresmh.com/nyctaxitrips/ http://www.andresmh.com/nyctaxitrips/ [2] http://www.cbc.ca/news/canada/montreal/montreal-taxi-bureau-has-seized-40-uberx-vehicles-1.3050713 http://www.cbc.ca/news/canada/montreal/montreal-taxi-bureau-...
- eli 11y ago
  I disagree. The network is the product, not the mobile app. Drivers won't switch to a new app that has no customers and customers won't want an app with no drivers.
  - toomuchtodo 11y ago
    Oh puh-lease! We hear this argument time and again, yet continue to hear anecdotes about drivers who drive for both Lyft and Uber. There is zero friction to install a new app and accept fares via that app, except perhaps how many ridesharing apps you can run at once on your device for accepting passengers.
    - simonw 11y ago
      The challenge is reaching critical mass, where you have enough customers to keep the drivers busy and enough drivers to guarantee a quick pickup. The linked article says Lyft now have an average pickup time in SF of 2.5 minutes. Good luck bootstrapping to that kind of performance with a brand new ride share company starting from scratch.
smackfu 11y ago
>Maybe the long-term plan is de-regulate and re-regulate in favor of Uber? That's one option. Grow until they are dominant, then support greater regulation. They can afford it, new competitors can't. Similar to Amazon and sales tax.
digitalzombie 11y ago
Probably pivot or add another service that compliment its existing one. I've heard they're beta testing package delivering over at reddit iirc. An example would be Netflix, they had cheap license for old tv shows and dvd rentals. Now that production studios have squeezing Netflix in licensing deal with higher prices, they've pivot to becoming HBO like, with a smaller selection of tv shows and movies license.

by gphil 11y ago

dankohn1 11y ago

Uber is a classic two-sided network [0], like eBay or Craigslist. It is extremely difficult to displace a first-mover advantage. The hundreds of thousands of drivers are set up with Uber and will stick with it unless something new is meaningfully better (and Lyft is currently worse). Same with the users. I think you can be legitimately critical of Uber's poor business ethics [1], but the sustainability of their current business model looks excellent, at least for each city in which they are established as the first mover. [0] http://en.wikipedia.org/wiki/Two-sided_market http://en.wikipedia.org/wiki/Two-sided_market [1] http://en.wikipedia.org/wiki/Uber_(company)#Sabotage_against_competitors http://en.wikipedia.org/wiki/Uber_(company)#Sabotage_against...

Retric 11y ago
The problem is you end up with network effects on the drivers side per city. So 2020's Ultra startup can just displace Uber in say NY and ignore every other city. After winning that they can fight for DC etc. Also, drivers are a commodity market which is much easier to displace. Amazon marketplace vs eBay's auctions.
baddox 11y ago
The product is a bit more commoditized than with eBay or Craigslist though, right? Above some reasonable level of service, a ride is a ride. Assuming that the friction for switching services for the two sides is relatively low, it seems like there's a clear path to a new competitor starting slow and building both sides of the market at the same rate. But for eBay, the products people want vary vastly from each other. I want to buy something fairly niche, so to save time it helps if there's one massive site where all of the people on the other side of the market are all located.
- humanrebar 11y ago
  There's some variety there. Pet rides. Rides for those with mobility problems. Options for extra trunk space. Options for large groups. Free WiFi. Drivers that speak specific languages. Pickup within five minutes or the ride is free. And there is always differentiation based on customer service. I guess I'm saying that there are plenty of niches to fill.
prostoalex 11y ago
You just carve out a niche. * Blacklane - cheaper than Uber Black, but the rides have to be pre-arranged (essentially a car service with UI) * Wingz - cheaper than UberX, but only to/from airports * Sidecar - cheaper than UberX, but with implied wait of up to an hour * Leap buses - cheaper than UberX, but with set routes If drivers are utilized at 100%, they will have very little reason to look around. But most of the services don't utilize (and hence don't pay) drivers for 100% of their time. Hence a myriad of phones with a bunch of identical apps on drivers' dashboards, and frantic search for 100% utilization (food delivery? shopping delivery? help with moving?) among the dispatcher services.

JoshTriplett 11y ago

> Many times I call for an Uber and a cab comes first and then they lose my business to the cab, which kind of highlights the commodity nature of rides In that scenario, Uber should be charging you a penalty for the cancelled ride. > Right now, Uber can beat everybody on price and quality because they don't have to be profitable for a long time. I certainly hope they're not losing money on each ride right now.

toomuchtodo 11y ago
> In that scenario, Uber should be charging you a penalty for the cancelled ride. Which would drive users to Lyft or other ridesharing services.
- necubi 11y ago
  Lyft penalizes you $5 for cancelled rides after some amount of time, at least in SF. Also when the app makes a request on its own and you're not there.
  - fragmede 11y ago
    As does Uber - they'll charge $10 if you cancel after 5 minutes after the driver is assigned. http://blog.uber.com/2012/05/01/updated-cancellation-policy/ http://blog.uber.com/2012/05/01/updated-cancellation-policy/
  - georgeott 11y ago
    Uber charges the same $5 after 5 mins, if cancelled.

toomuchtodo 11y ago

There is no barrier to entry. Seriously. Mobile apps? Backend infrastructure? Trivial. I take that back; the biggest barrier to entry might be a massive trove of ride data for machine learning used to predict capacity requirements. In large metro areas, you might be able to get this data in an open format, obviating the need for you to gather the data yourself (the recently FOILd New York Cab Ride data comes to mind [1]). Anyway! I see Uber going the way of webvan. Great proof of concept that VC money is going to burn through, followed up by some combination competitors, self-driving cars, and local/state government transportation agencies putting together federated/open APIs to perform the same services but in a regulated manner (or governments contracting with smaller players to perform the same services). No amount of VC is going to remove a government's ability to regulate transportation (Montreal, Canada impounded 40 Uber drivers' vehicles the other day [2]). Then again, it shouldn't. Transportation should be regulated, but not for monopolistic reasons. Anyone want to make a cheap long bet for funsies? [1] http://www.andresmh.com/nyctaxitrips/ http://www.andresmh.com/nyctaxitrips/ [2] http://www.cbc.ca/news/canada/montreal/montreal-taxi-bureau-has-seized-40-uberx-vehicles-1.3050713 http://www.cbc.ca/news/canada/montreal/montreal-taxi-bureau-...

eli 11y ago
I disagree. The network is the product, not the mobile app. Drivers won't switch to a new app that has no customers and customers won't want an app with no drivers.
- toomuchtodo 11y ago
  Oh puh-lease! We hear this argument time and again, yet continue to hear anecdotes about drivers who drive for both Lyft and Uber. There is zero friction to install a new app and accept fares via that app, except perhaps how many ridesharing apps you can run at once on your device for accepting passengers.
  - simonw 11y ago
    The challenge is reaching critical mass, where you have enough customers to keep the drivers busy and enough drivers to guarantee a quick pickup. The linked article says Lyft now have an average pickup time in SF of 2.5 minutes. Good luck bootstrapping to that kind of performance with a brand new ride share company starting from scratch.

smackfu 11y ago

>Maybe the long-term plan is de-regulate and re-regulate in favor of Uber? That's one option. Grow until they are dominant, then support greater regulation. They can afford it, new competitors can't. Similar to Amazon and sales tax.

digitalzombie 11y ago

Probably pivot or add another service that compliment its existing one. I've heard they're beta testing package delivering over at reddit iirc. An example would be Netflix, they had cheap license for old tv shows and dvd rentals. Now that production studios have squeezing Netflix in licensing deal with higher prices, they've pivot to becoming HBO like, with a smaller selection of tv shows and movies license.