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Show HN: Talk to Users – Get point-and-click feedback from your users

43 points by zefi 12y ago

cr3ative 12y ago
Heh - I used it to submit a bug! It looks like your body font is Open Sans, but that's not a default system font for me, and so it falls back to serif. You might want a webfont or to check the webfonts are loading correctly. Nice system - it was a pleasure to submit a bug through it!
- pea 12y ago
  Woo! Thanks, I just pushed a fix which should sort that out. Thanks for your feedback. Failed web fonts begone :)
pea 12y ago
Hey guys, I'm one of the founders of TalkToUsers. If you've got any questions, just hit us up here or ping me at leo@kivo.com!
- goorpyguy 12y ago
  You have a "debugger;" call in addToFirebase that's making my Firebug angry. I can't seem to make the script panel ignore this line, even with a conditional 1==0 breakpoint. Would you be able to take the "debugger" calls out of the production code? edit: After some more testing, in Chrome I can make it work by just closing the Dev Tools windows, but Firebug gets caught up on it as long as it is enabled, even if not open currently. This means I have to disable Firebug entirely in order to use this on my page. I don't really want to do that, as I am using it in my workflow for otherwise debugging the code I manage.
  - goorpyguy 12y ago
    In Chrome I can make it work by just closing the Dev Tools windows, but Firebug gets caught up on it as long as it is enabled, even if not open currently. This means I have to disable Firebug entirely in order to use this on my page. I don't really want to do that, as I am using it in my workflow for otherwise debugging the code I manage.
  - goorpyguy 12y ago
    In Chrome I can make it work by just closing the Dev Tools windows, but Firebug gets caught up on it as long as it is enabled, even if not open currently. This means I have to disable Firebug entirely in order to use this on my page. I don't really want to do that, as I am using it in my workflow for otherwise debugging the code I manage.
  - goorpyguy 12y ago
    In Chrome I can make it work by just closing the Dev Tools windows, but Firebug gets caught up on it as long as it is enabled, even if not open currently. This means I have to disable Firebug entirely in order to use this on my page. I don't really want to do that, as I am using it in my workflow for otherwise debugging the code I manage.
  - goorpyguy 12y ago
    After some more testing, in Chrome I can make it work by just closing the Dev Tools windows, but Firebug gets caught up on it as long as it is enabled, even if not open currently. This means I have to disable Firebug entirely in order to use this on my page. I don't really want to do that, as I am using it in my workflow for otherwise debugging the code I manage.
  - pea 12y ago
    Hi mate, sorry that was an error on my part. I've removed them and it should be good now. Cheers.
    - goorpyguy 12y ago
      HN was causing problems for me earlier (as seen by by duplicate replies above that I eventually put in as an edit...) but I wanted to say thanks. Also I wanted to make two suggestions if you're looking for features to build: 1) Highlight "important" annotations in the console in some way. 2) Allow option for submitted notes/screenshots to be forwarded via email both as archive and for searchability etc. Thanks for sharing!
- tpg 12y ago
  This seems like a useful service, but I've been burned too many times to start using a service before I know what the pricing will look like. No pricing == no evaluation for me, as a general rule. General assurances that it'll be reasonable/flexible haven't panned out in the past.
  - pea 12y ago
    Thanks for this. We'll hash something out in the next couple of days. If you want me to follow up, ping me at leo@kivo.com and I'll reach out to you with some more definite info.
samteeeee 12y ago
The "I've finished" button didnt work for me, after I cancelled the addition of a comment. Using Chrome on Windows 7.
- zefi 12y ago
  Thanks for the heads up. The button is only active after you've successfully added a comment - as we presume you haven't finished if you haven't made one. cheers!
treystout 12y ago
Very cool idea. Would be nice if there was some way to see a summary. Maybe it gets like a little mini-dashboard somewhere on the screen, and then I can click it to hide/show all notes, edit existing ones, or maybe even see all notes across pages on the domain.
- zefi 12y ago
  Thanks for the comment. Did you have a chance to see how the dashboard of screenshots works at the moment? Is this what you're commenting on?
Urgo 12y ago
About to launch some new features on my site (Social Blade) and was going to open it up to allow some of our power users to beta test it this weekend. Looks like your tool may help them report bugs so giving it a shot. Thanks :)
- pea 12y ago
  Awesome! I've pinged you an email, so reach out whenever if I can help in any way.
rudolf0 12y ago
Looks quite cool and useful. I think a simple and clear demo page (for unregistered users) link near the top would also be nice, to see exactly what interface users are getting. edit: And 2 seconds after posting that, I just realized you can click the bottom right to achieve that. I'm not sure if that's a UI flaw or me just being blind/too busy with work. I scrolled down pretty quickly and the white-background-on-white-background caused my eyes to glaze over it, I think. Maybe a slight background tint for the box would make it stand out a bit more.
- pea 12y ago
  Hey, Yeah I'm going to make some changes to make it more visible (I agree white on white isn't immediately obvious :) ). Thanks for your feedback.
Kiro 12y ago
Very nice. How does the screenshot thing work?
Kiro 12y ago
Nice! How does the screenshot thing work?
Kiro 12y ago
Nice! How does the screenshot thing work?
- goorpyguy 12y ago
  I was digging looking for this too, and as far as I can tell it leverages html2canvas.js: https://github.com/niklasvh/html2canvas/releases https://github.com/niklasvh/html2canvas/releases
- pea 12y ago
  Yup we use html2canvas with some CORS busting stuff for cross-site images for screenshotting. If you've got any more questions re our tech, reach out to me at leo@kivo.com and I'll answer them!
iqonik 12y ago
Sorry but this needs touch support, right now it displays well on my iPhone but I cannot 'click' anything. Once you support mobile I will use it in my projects to see how it goes.
- pea 12y ago
  Hey, I completely agree that support for mobile is currently lack-lustre. We will a) try and make this more evident on the home page, and b) disable on mobile for the timebeing if the experience is below par. Tomorrow we're going to start hacking something together to make it better. Would love to hear your input, so feel free to ping me on leo@kivo.com.
sdrothrock 12y ago
Do you have example screenshots? How are user comments displayed on it? It seems like it might be difficult to see what users are talking about/frustrating for them to make it so that the text box doesn't cover what they want to describe.
- pea 12y ago
  This is a really good point -- thanks. A few people have mentioned this. We're working on a demo dashboard so you can see what it looks like. Cheers for your feedback.

43 points by zefi 12y ago

Heh - I used it to submit a bug! It looks like your body font is Open Sans, but that's not a default system font for me, and so it falls back to serif. You might want a webfont or to check the webfonts are loading correctly. Nice system - it was a pleasure to submit a bug through it!

pea 12y ago
Woo! Thanks, I just pushed a fix which should sort that out. Thanks for your feedback. Failed web fonts begone :)

pea 12y ago

Hey guys, I'm one of the founders of TalkToUsers. If you've got any questions, just hit us up here or ping me at leo@kivo.com!

goorpyguy 12y ago
You have a "debugger;" call in addToFirebase that's making my Firebug angry. I can't seem to make the script panel ignore this line, even with a conditional 1==0 breakpoint. Would you be able to take the "debugger" calls out of the production code? edit: After some more testing, in Chrome I can make it work by just closing the Dev Tools windows, but Firebug gets caught up on it as long as it is enabled, even if not open currently. This means I have to disable Firebug entirely in order to use this on my page. I don't really want to do that, as I am using it in my workflow for otherwise debugging the code I manage.
- goorpyguy 12y ago
  In Chrome I can make it work by just closing the Dev Tools windows, but Firebug gets caught up on it as long as it is enabled, even if not open currently. This means I have to disable Firebug entirely in order to use this on my page. I don't really want to do that, as I am using it in my workflow for otherwise debugging the code I manage.
- goorpyguy 12y ago
  In Chrome I can make it work by just closing the Dev Tools windows, but Firebug gets caught up on it as long as it is enabled, even if not open currently. This means I have to disable Firebug entirely in order to use this on my page. I don't really want to do that, as I am using it in my workflow for otherwise debugging the code I manage.
- goorpyguy 12y ago
  In Chrome I can make it work by just closing the Dev Tools windows, but Firebug gets caught up on it as long as it is enabled, even if not open currently. This means I have to disable Firebug entirely in order to use this on my page. I don't really want to do that, as I am using it in my workflow for otherwise debugging the code I manage.
- goorpyguy 12y ago
  After some more testing, in Chrome I can make it work by just closing the Dev Tools windows, but Firebug gets caught up on it as long as it is enabled, even if not open currently. This means I have to disable Firebug entirely in order to use this on my page. I don't really want to do that, as I am using it in my workflow for otherwise debugging the code I manage.
- pea 12y ago
  Hi mate, sorry that was an error on my part. I've removed them and it should be good now. Cheers.
  - goorpyguy 12y ago
    HN was causing problems for me earlier (as seen by by duplicate replies above that I eventually put in as an edit...) but I wanted to say thanks. Also I wanted to make two suggestions if you're looking for features to build: 1) Highlight "important" annotations in the console in some way. 2) Allow option for submitted notes/screenshots to be forwarded via email both as archive and for searchability etc. Thanks for sharing!
tpg 12y ago
This seems like a useful service, but I've been burned too many times to start using a service before I know what the pricing will look like. No pricing == no evaluation for me, as a general rule. General assurances that it'll be reasonable/flexible haven't panned out in the past.
- pea 12y ago
  Thanks for this. We'll hash something out in the next couple of days. If you want me to follow up, ping me at leo@kivo.com and I'll reach out to you with some more definite info.

samteeeee 12y ago

The "I've finished" button didnt work for me, after I cancelled the addition of a comment. Using Chrome on Windows 7.

zefi 12y ago
Thanks for the heads up. The button is only active after you've successfully added a comment - as we presume you haven't finished if you haven't made one. cheers!

treystout 12y ago

Very cool idea. Would be nice if there was some way to see a summary. Maybe it gets like a little mini-dashboard somewhere on the screen, and then I can click it to hide/show all notes, edit existing ones, or maybe even see all notes across pages on the domain.

zefi 12y ago
Thanks for the comment. Did you have a chance to see how the dashboard of screenshots works at the moment? Is this what you're commenting on?

Urgo 12y ago

About to launch some new features on my site (Social Blade) and was going to open it up to allow some of our power users to beta test it this weekend. Looks like your tool may help them report bugs so giving it a shot. Thanks :)

pea 12y ago
Awesome! I've pinged you an email, so reach out whenever if I can help in any way.

rudolf0 12y ago

Looks quite cool and useful. I think a simple and clear demo page (for unregistered users) link near the top would also be nice, to see exactly what interface users are getting. edit: And 2 seconds after posting that, I just realized you can click the bottom right to achieve that. I'm not sure if that's a UI flaw or me just being blind/too busy with work. I scrolled down pretty quickly and the white-background-on-white-background caused my eyes to glaze over it, I think. Maybe a slight background tint for the box would make it stand out a bit more.

pea 12y ago
Hey, Yeah I'm going to make some changes to make it more visible (I agree white on white isn't immediately obvious :) ). Thanks for your feedback.

Kiro 12y ago

Very nice. How does the screenshot thing work?

Kiro 12y ago

Nice! How does the screenshot thing work?

Kiro 12y ago

Nice! How does the screenshot thing work?

goorpyguy 12y ago
I was digging looking for this too, and as far as I can tell it leverages html2canvas.js: https://github.com/niklasvh/html2canvas/releases https://github.com/niklasvh/html2canvas/releases
pea 12y ago
Yup we use html2canvas with some CORS busting stuff for cross-site images for screenshotting. If you've got any more questions re our tech, reach out to me at leo@kivo.com and I'll answer them!

iqonik 12y ago

Sorry but this needs touch support, right now it displays well on my iPhone but I cannot 'click' anything. Once you support mobile I will use it in my projects to see how it goes.

pea 12y ago
Hey, I completely agree that support for mobile is currently lack-lustre. We will a) try and make this more evident on the home page, and b) disable on mobile for the timebeing if the experience is below par. Tomorrow we're going to start hacking something together to make it better. Would love to hear your input, so feel free to ping me on leo@kivo.com.

sdrothrock 12y ago

Do you have example screenshots? How are user comments displayed on it? It seems like it might be difficult to see what users are talking about/frustrating for them to make it so that the text box doesn't cover what they want to describe.

pea 12y ago
This is a really good point -- thanks. A few people have mentioned this. We're working on a demo dashboard so you can see what it looks like. Cheers for your feedback.