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Proton is activity enshitifying and has introduced dark patterns to their onboarding process. Suggest you deprecate them from your recommend list until they com

Proton is activity enshitifying and has introduced dark patterns to their onboarding process. Suggest you deprecate them from your recommend list until they come clean and step away from this dirty business we’ve been seeing. Trust eroding on proton sadly.

armadyl 14d ago
Examples?
- downloadram 14d ago
  (not parent) their onboarding pushing is frequent, app is fine but web is popup-y with offers/perks <rant>if i get popups slowing down my web visit it makes me less likely to upsell to, i'd rather a seperate pricing page that i have to manually click to see, my memory serves that most services ive bought have no popup modal (my memory is probably wrong statistically but right emotionally\ maybe op was a/b tested to something more irritating
  - armadyl 14d ago
    > (not parent) their onboarding pushing is frequent, app is fine but web is popup-y with offers/perks Fair. They do advertise plans to existing subscribers, even plans that aren’t even an upgrade from your current one. However on the other hand they do offer a toggle to turn these off completely in the settings. One could argue that it should be opt-in rather than opt-out though. I wouldn’t count this as a black mark against their reputation though as it’s not the product inherently getting worse. Funny enough this has been pointed out a lot pretty frequently this past week.
- Throwthrowbob 11d ago
  - In their mobile application: - They decreased the number of visible digits of unread e-mails from four (untested past four) to three. This is one of the first things the user sees when opening the application. - After providing feedback, was told "that exceeding the number of 1000 unread messages displays the number of the messages in the counter as 999+. This is expected behaviour." - Soon after, a further update (7.7.1 and further) brought this value down to two digits. - The mobile application attachment upload has unclear wording and stopped working like it used to. - The wording for attachments are: - "From your photo library" (does not offer third party application selection) - "Take a new photo" - "Import from..." (allows third-party application selection) - It's unclear how one: - Adds a different attachment type - Adds a photo in-line, or as an attachment - "From your photo library" is in-line - "Import from..." is as an attachment - This may be Android related but ProtonMail was the system that changed most recently for me. - I used to be able to upload attachments using a third-party file picker (stock android file selection is not great); the latest version doesn't seem to offer third-party applications as a choice. - Application behaviour caused crashes and duplicate drafts on a mobile device, it turned out they had a new version. I don't remember crashes happening until that point, using the same version. - There is a newer Category view feature to roll out (or is in progress now) on mobile devices. Something had triggered this feature on my device without my consent (I assumed they were going through e-mails and adding categories based on content or sender or subject or something). An update was required to fix this. They said "Kindly note that you just got an early glimpse of what’s coming for a future update.". In the desktop/web client: - Their original link to e-mail login (which I had bookmarked) was then turned into a General Proton login (https://account.proton.me/login https://account.proton.me/login, now https://account.proton.me/mail https://account.proton.me/mail) - Meaning each time you'd have to log in then select e-mail (basically advertising their other products). - I ended up asking them for a corrected link (https://mail.proton.me/login) - Desktop notification banner; there is no option to disable notifications, this appears set as a cookie. The banner says it needs "Proton Mail needs your permission to enable desktop notifications." It does not need anything; I don't want these. - In the web client: Fonts are inconsistent, and can change and adjust on you when typing, or when opening drafts. I had it consistently failing this way in Firefox and Chromium browsers; Tor works better but this is not a preferred solution.

armadyl 14d ago

Examples?

downloadram 14d ago
(not parent) their onboarding pushing is frequent, app is fine but web is popup-y with offers/perks <rant>if i get popups slowing down my web visit it makes me less likely to upsell to, i'd rather a seperate pricing page that i have to manually click to see, my memory serves that most services ive bought have no popup modal (my memory is probably wrong statistically but right emotionally\ maybe op was a/b tested to something more irritating
- armadyl 14d ago
  > (not parent) their onboarding pushing is frequent, app is fine but web is popup-y with offers/perks Fair. They do advertise plans to existing subscribers, even plans that aren’t even an upgrade from your current one. However on the other hand they do offer a toggle to turn these off completely in the settings. One could argue that it should be opt-in rather than opt-out though. I wouldn’t count this as a black mark against their reputation though as it’s not the product inherently getting worse. Funny enough this has been pointed out a lot pretty frequently this past week.
Throwthrowbob 11d ago
- In their mobile application: - They decreased the number of visible digits of unread e-mails from four (untested past four) to three. This is one of the first things the user sees when opening the application. - After providing feedback, was told "that exceeding the number of 1000 unread messages displays the number of the messages in the counter as 999+. This is expected behaviour." - Soon after, a further update (7.7.1 and further) brought this value down to two digits. - The mobile application attachment upload has unclear wording and stopped working like it used to. - The wording for attachments are: - "From your photo library" (does not offer third party application selection) - "Take a new photo" - "Import from..." (allows third-party application selection) - It's unclear how one: - Adds a different attachment type - Adds a photo in-line, or as an attachment - "From your photo library" is in-line - "Import from..." is as an attachment - This may be Android related but ProtonMail was the system that changed most recently for me. - I used to be able to upload attachments using a third-party file picker (stock android file selection is not great); the latest version doesn't seem to offer third-party applications as a choice. - Application behaviour caused crashes and duplicate drafts on a mobile device, it turned out they had a new version. I don't remember crashes happening until that point, using the same version. - There is a newer Category view feature to roll out (or is in progress now) on mobile devices. Something had triggered this feature on my device without my consent (I assumed they were going through e-mails and adding categories based on content or sender or subject or something). An update was required to fix this. They said "Kindly note that you just got an early glimpse of what’s coming for a future update.". In the desktop/web client: - Their original link to e-mail login (which I had bookmarked) was then turned into a General Proton login (https://account.proton.me/login https://account.proton.me/login, now https://account.proton.me/mail https://account.proton.me/mail) - Meaning each time you'd have to log in then select e-mail (basically advertising their other products). - I ended up asking them for a corrected link (https://mail.proton.me/login) - Desktop notification banner; there is no option to disable notifications, this appears set as a cookie. The banner says it needs "Proton Mail needs your permission to enable desktop notifications." It does not need anything; I don't want these. - In the web client: Fonts are inconsistent, and can change and adjust on you when typing, or when opening drafts. I had it consistently failing this way in Firefox and Chromium browsers; Tor works better but this is not a preferred solution.