25 years ago I worked in a troubleshoot team for some time. The team members all had read authorization for all production files and databases. We did a first a

25 years ago I worked in a troubleshoot team for some time. The team members all had read authorization for all production files and databases. We did a first analysis of the problem and then send it on to the responsible maintainer without the production data. I had to sign a special NDA to be a member of that team.