> We have never heard this before. User can provide details for us, but if others aren’t experiencing it, it’s unlikely to be prioritized > We have heard this

> We have never heard this before. User can provide details for us, but if others aren’t experiencing it, it’s unlikely to be prioritized > We have heard this before, but we cannot see it or replicate it. The user gets to do work for us and/or get no resolution Well, if you're not willing to resolve individual customer's problem then don't expect to build goodwill with just prompt reply on support!