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Fin/Intercom: "Fin is defining the AI era of customer experience" Zendesk: "AI-powered service platform" Freshdesk: "AI-powered platform for modern customer s
by amanzi 4mo ago
Fin/Intercom: "Fin is defining the AI era of customer experience"
Zendesk: "AI-powered service platform"
Freshdesk: "AI-powered platform for modern customer service"
Where are the companies that are proudly promoting "human powered" customer support?
- skinfaxi 4mo agoHumans are expensive! (AI is expensive too, but less directly and you don't have to pay for insurance (yet))
- gassi 4mo agoRan out of VC money now that only AI companies get funding.
- unixhero 4mo agoAnd only ai people are getting jobs
- dhotson 4mo agoI work at Influx (https://influx.com https://influx.com) which is human powered customer support. We've found that inevitably AIs have some error rate and customers want to escalate to a person. Our strategy has moved to: - Let humans do the things that humans are good at: judgement, decision making, high novelty situations. - Let AI do the things that computers are good at: repetitive tasks that require persistent effort We've seen a lot of clients turn on these AI tools in their helpdesk.. hope for the best.. and get crap results. The tech isn't the hard part, the AI needs access to high quality context to answer questions accurately. But that requires more than just connecting your google drive or scraping your website. We've found that a skilled human operator + AI is the best way to engineer high quality context to get the most out of the tools.
- snitch182 4mo agoJust hope for the best is always no good. Management can be so brainless. Especially when the oxygen in the meetingroom is depleted.