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As a tech literate customer, my willingness to entertain AI chatbot decision trees is rock bottom. I have no patience to try to find the correct incantation to
by montyanne 5mo ago
As a tech literate customer, my willingness to entertain AI chatbot decision trees is rock bottom. I have no patience to try to find the correct incantation to actually fix something (or the, “before I transfer you to a person, let me try to help you first”).
For myself - and admittedly maybe I’m just far out on the long tail of customers - I think these need to be treated like self driving cars, where 98% of the way there just isn’t good enough to cut it for me.
- seemaze 5mo agoThis is my feeling 100%. If I'm on the phone, it's as a last resort because all the other prescribed pathways have failed.
- linkregister 5mo agoAn AI chatbot is orders of magnitude better to get the answer "you cannot be helped" than wading through every possibility in a phone tree.
- nitwit005 5mo agoThey're going to give the AI the same capabilities as the phone tree. It'll either say they can't be helped, or the user will hang up in frustration.
- deleted 4mo ago[deleted]