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Claude definitely engage in some shady and illegal behavior. I wanted to see what the annual plan would cost as it was just displaying €170+VAT, and when I clic
by danskeren 1y ago
Claude definitely engage in some shady and illegal behavior. I wanted to see what the annual plan would cost as it was just displaying €170+VAT, and when I clicked the upgrade button to find out (I checked everywhere on the page) then I was automatically subscribed without any confirmation and without ever seeing the final price before the transaction was completed. Turns out that price was €206.50. Getting refunded was also a pain in the ass.
- OtherShrezzing 1y agoYou might not have noticed in all the frustration, but you got overcharged. 170 + 20% VAT is 204, not 206.50. Maybe they added a card fee in at the end, but if they didn’t make that abundantly clear, they’ve broken a law in most countries which use the Euro.
- ponyous 1y ago€170 + 21.5% (Irish VAT rate) is €206.55. So not sure what you expected. One complain though in EU B2C companies must show prices with VAT included.
- iamsaitam 1y agoWhy would anyone complain about showing prices with taxes (VAT) included? It's deceptive otherwise.
- qilo 1y agoBy clicking, he expected to see the full price with VAT included, as required by EU regulations, without doing the math himself.
- diggan 1y ago> €170 + 21.5% (Irish VAT rate) is €206.55. So not sure what you expected. Parent clearly stated they only saw "€170+VAT" and not €206.55, so of course they expected to see €206.55 before the purchase went through. Not sure what anyone else would expect?
- croemer 1y agoEven the ex VAT price is wrong. It should always just be 206.55 - can't tease low price first ex tax.