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> I’ve registered and managed domains for my businesses for 20+ years now and I have never once been in contact with a registrar’s customer service. Interactin
by ajdlinux 2y ago
> I’ve registered and managed domains for my businesses for 20+ years now and I have never once been in contact with a registrar’s customer service.
Interacting with a registrar's domain management web interface is being in contact with the registrar's customer service - it's just automated, rather than manual, customer service.
- kortilla 2y agoThat’s like saying a gas pump is customer service. That completely dilutes the meaning out to “the customer uses the product”, which is not what people mean when they say “customer service”. https://en.wikipedia.org/wiki/Customer_service https://en.wikipedia.org/wiki/Customer_service
- cxr 2y agoThinking lowly of a company's customer service based on how few person-to-person interactions one has had with them is just about the dumbest stance a person could take on the matter. It's on par with the attitude where workers are elevated for creating fires and then putting them out while those who make sure not to create them in the first place are overlooked (or worse).