I haven't used any but check out these recommendations: http://ask.metafilter.com/44577/FreewareOpen-Source-Help-Desk-Software http://ask.metafilter.com/44577/F

I haven't used any but check out these recommendations: http://ask.metafilter.com/44577/FreewareOpen-Source-Help-Desk-Software http://ask.metafilter.com/44577/FreewareOpen-Source-Help-Des... There's also a whole list here: http://www.opensourcehelpdesklist.com/ http://www.opensourcehelpdesklist.com/ Are you hosting this yourself or do you want someone else to host it?