I like your nuanced observation here. It reminds me of a quote I come back to often when I am seeing toxic behaviour in some organisations. > Dysfunctional beh

I like your nuanced observation here. It reminds me of a quote I come back to often when I am seeing toxic behaviour in some organisations. > Dysfunctional behaviour is ubiquitous and systemic, not because people are wicked but because the requirement to serve the hierarchy competes with the requirements to serve customers. People's ingenuity is engaged in survival, not improvement. - Freedom from Command & Control, John Seddon