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Show HN: AI customer support to handle 80% of your support queries
- jmiran15 2y agoShould I open source this?
- magicalhippo 2y agoI feel a playground, or at least much more comprehensive examples, would be needed to get me interested. Perhaps for small B2C applications it can work well, but I struggle to see how it could handle 80% of the stuff that hits the support mail for our complex B2B application.
- jmiran15 2y agoThanks for the feedback! I’ll definitely add a demo. Would it be possible to contact you through email? I’d love to hear about the more complex support mail. My email is jmiran15@jhu.edu
- magicalhippo 2y agoTrying to have some Easter holiday, will send you an email after.
- jmiran15 2y agosounds good, thanks!
- al2o3cr 2y ago"Handling 80% of queries via LLM" sounds great, until you note that it's equivalent to "20% of support inquiries are answered by a hallucinating robot that can't actually solve their problem"
- jmiran15 2y agoI don't think it hallucinates very much. If a customer asks a question that is answerable based on documents you uploaded, it will find the answer! I am working on a playground to showcase the RAG.