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Roku data breach: Over 15k accounts affected
- brevitea 3y agoSure wish CISA and SEC would effectively monitor and fine companies that suffer data breaches. After all, we're not being paid for that data, yet we remain the victim of their actions.
- toomuchtodo 3y agoReporting requirements exist [1], civil and criminal penalties will require Congressional action. Definitely gross that companies are using forced arbitration to avoid liability for their breaches (first 23andme, now Roku). Call your congressperson. Also, if you are impacted/have standing, consider an FTC complaint [2] and contacting your state’s attorney general. [1] https://www.sec.gov/news/press-release/2023-139 https://www.sec.gov/news/press-release/2023-139 [2] https://reportfraud.ftc.gov/ https://reportfraud.ftc.gov/
- ryandrake 3y ago> Call your congressperson. I'm sure that after my phone call, my congressperson will drop all the things he is being paid thousands of lobbying dollars to do on behalf of his donors to get right on this. Sorry for the snark, but normal people are powerless to do anything about these shenanigans.
- toomuchtodo 3y agoMedicare drug negotiations and $8 credit card late fee payments are my rebuttal. You aren’t supposed to fix it; you’re bringing it to the attention of leverage who can. Phone call is free besides your time.
- rco8786 3y agoSuper cynical. Those people hold outsized power, but they are not invincible by any stretch of the imagination. We hold the power in that we elect the public officials. They care about what we think also.
- DinaCoder98 3y ago> We hold the power in that we elect the public officials. Very optimistic attitude!
- rco8786 3y agoIs it? Just a plain fact. At least in the US
- DinaCoder98 3y agoI don't know what you mean by "fact", but your vote certainly holds less proportional power to influence a politician than that of 1/(population of the us). Politicians straight-up don't care about your opinion unless you can show up as a meaningful horde, and judging by the reaction to the Israeli invasion of Palestine that doesn't hold much water either.
- rco8786 3y agoI literally said that other interests hold outsized power. Not sure what your goal is here.
- DinaCoder98 3y agoI guess I read your comment as contradicting itself by the phrase "the power" rather than "the illusion of power", especially since the american public is so easily distracted by petty squabbling, whereas capital is emphatically not easily distracted but extremely focused on what it wants. Anyway, I don't mean to start an argument over the power of voting, illusory or no. We all have opinions about the value of voting that we hold rather tightly given so much emphasis is placed on it as the center of the political power we do hold.
- red-iron-pine 3y agothere have been a bunch of studies that show votes follow the donations, and the majority of folks aren't donating much.
- DinaCoder98 3y ago[flagged]
- laweijfmvo 3y agoFirst step, stop buying or using any product that monetizes your data
- zonkerdonker 3y agoSecond step: become proficient at bushcraft, because thats where youll be spending the rest of your life after following step one.
- vetrom 3y agoNot to keep running with thr joke, but: - while a total lockdown on exposure control of your personal data is basically impossible, proactive choices do limit it shouldn't be dismissed out of hand - a working knowledge and practice of bushcraft can be a useful skill, a fulfilling hobby, and can be practiced without feeding money to whatever the flavor of the week is - conversely, if you do get into that, be prepared for profiteers in that field to push into your attention. Going all bushcrafty is no protection on its own.
- rco8786 3y agoThis is functionally impossible in much of modern society.
- bananabiscuit 3y agoMaybe modern society was a mistake.
- rco8786 3y agoThat’s pretty tough to argue by any measurement I can think of.
- red-iron-pine 3y agohow much time have you spent in a non-modern society? cuz I got deployed twice and saw some pretty backwards-ass places overseas. like we can just pass laws that respect privacy, dawg. build some better public transit.
- jkic47 3y agoCould that be a reason they amended their terms and conditions in such a draconian way?
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- bee_rider 3y agoSo, I guess this must be why they changed their TOS.
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- mtlynch 3y agoRelated: Ask HN: Fighting back against Roku's forced arbitration? https://news.ycombinator.com/item?id=39503941 https://news.ycombinator.com/item?id=39503941 (2024-02-25)
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- pvg 3y agoIt's related as in they are both things about Roku but it's too early to tell if these two events are actually related in some more meaningful way.
- enragedcacti 3y agoFor those who don't know, just a week or so ago Roku amended the arbitration clause of their terms of service and soft-bricked every Roku in the US until you Agreed to the new terms. This even extended to TVs from other brands with Roku software, making the TV non-functional even as a dumb display since the Roku software controls input selection AND would ignore any HDMI-CEC commands. I guess we know why now. There is a 30-day window after agreeing where you can mail them a letter opting out of the new arbitration agreement. https://cordcuttersnews.com/roku-issues-a-mandatory-terms-of-service-update-that-you-must-agree-to-or-you-cant-use-your-roku/ https://cordcuttersnews.com/roku-issues-a-mandatory-terms-of...
- smallmancontrov 3y agoMy Roku-enabled TV used to bootloop whenever I blocked it from fetching screensaver ads. Support was happy to help. First step: (re)connect to the internet. Second step: disable any network ad blocking. Hmmmmm. People rolled their eyes when I suggested that this was intentional, but these recent revelations strongly suggest that Roku is very comfortable exploiting the hell out of dark patterns. If we don't enact stronger consumer protections, everything will work this way.
- queuebert 3y agoFor years, it has been the case that, when booting up the Roku, the highlighted item would often be a link that would install an app. My kids have accidentally installed so many things. When I tried to remove YouTube, it suggested it below the installed apps, and the kids re-installed it, without having a clue what they were doing and were confused as to why it now showed ads (logged out), when before it didn't (logged in with Premium).
- mdaniel 3y agoIn the "old days," the junkbuster proxy used to return a 128x32(?) blank gif in lieu of an actual block because the page layout would :fu: if the ad wasn't in place and correctly sized. I could easily imagine that might help your situation, too Don't misunderstand me: it's 100% atrocious that any device bootloops if some ad network 403s, but on the spectrum of "spit into one hand..." and nginx in the other ...
- CedarMadness 3y agoThis breach is suspiciously close to their new forced arbitration in their terms of service.
- bee_rider 3y agoI wonder if the obviously coordinated nature of this change will come back to bite them in the ass. It seems hard to believe that it was a good-faith change on their part. Also, the breach happened while people were receiving services under the old TOS, not the new one. I wonder if that could impact things?
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- donmcronald 3y ago[flagged]
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- lagniappe 3y agoChanging terms after the fact does not change the terms that were being operated under during the time of the breach.
- arcanemachiner 3y ago[flagged]
- neglesaks 3y ago[flagged]
- eli 3y agoIf you agree to all disputes going through arbitration then all disputes go through arbitration
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- matrix12 3y agoIt sure would be nice to know what was exposed in the hack. Given they are an advertisement company.
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- CemetryWins 3y ago[dead]
- xyst 3y ago[flagged]
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- tiahura 3y agoI'm sorry, after 20 years of data breach alarmism, and resulting de minimus consequences, isn't time for some of this to get a "who cares?"
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- MeImCounting 3y agoI think theres actually a huge industry around buying and using the information stolen in these breaches? Identity theft is a pretty big problem no? This seems like a really weird take.
- whynotmaybe 3y agoOne after the other, can we all assume now that a data breach for any company is not an "if" anymore, just a "when"?
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- bee_rider 3y agoYeah, this sort of thing must make business harder to do. At least, I try to avoid putting my card into any service I can avoid. Card won’t be charged during the free trial? Don’t need another copy out there!
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- BHSPitMonkey 3y agoThis is your regular reminder to audit your password manager for accounts you no longer need, and then go and have those accounts deleted. Of course you can't guarantee that your data will actually be purged, or that it hasn't already been compromised from these places - but less exposure is better than more exposure, right?
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- djinnandtonic 3y agoWhy does this notification say passwords were compromised and not password hashes? Certainly Roku engineers were better than that?
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- supportengineer 3y agoThese are most likely people with easy guessed passwords like “password”. The notification suggests the attackers purchased these email/password combos in bulk. That’s likely all this is.
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- cadence- 3y agoLooks like Ars Technica called it: Roku is also taking heat for using forced arbitration at all, which some argue can have one-sided benefits. In a similar move in December, for example, 23andMe said users had 30 days to opt out of its new dispute resolution terms, which included mass arbitration rules (the genetics firm let customers opt out via email, though). The changes came after 23andMe user data was stolen in a cyberattack. Forced arbitration clauses are frequently used by large companies to avoid being sued by fed-up customers. https://arstechnica.com/gadgets/2024/03/disgraceful-messy-tos-update-allegedly-locks-roku-devices-until-users-give-in/ https://arstechnica.com/gadgets/2024/03/disgraceful-messy-to...
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- RcouF1uZ4gsC 3y agoIf enough people do it, forced arbitration can actually end up being expensive for the company. iIRC, there was a case where the company itself tried to get out of the forced arbitration and go to court since it was a pain to try to handle a massive number of individual arbitration cases. I wonder how Roku would react if every Roku user filed an arbitration case since your data was at risk.
- mtlynch 3y agoThe Roku lawyers seem to be defending specifically against this. The new terms have language that say that if enough people enter arbitration at the same time, they have to do one big "mass arbitration."
- 14 3y agoWow so they will tell an entire group of people to pound sand at the same time. Neat
- duskwuff 3y ago> iIRC, there was a case where the company itself tried to get out of the forced arbitration and go to court since it was a pain to try to handle a massive number of individual arbitration cases. Twitter, in relation to arbitration with employees it terminated? https://arstechnica.com/tech-policy/2023/07/twitter-refuses-to-pay-for-arbitration-it-forced-on-891-ex-employees-suit-says/ https://arstechnica.com/tech-policy/2023/07/twitter-refuses-...
- neglesaks 3y ago[flagged]
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- grimgrin 3y ago> As a result, unauthorized actors were able to obtain login information from third-party sources and then use it to access certain individual Roku accounts. After gaining access, they then changed the Roku login information for the affected individual Roku accounts, and, in a limited number of cases, attempted to purchase streaming subscriptions. how limited and what subs
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- duckman1 3y ago[dead]
- 999900000999 3y agoThis is absolutely glorious. Days after forcing it's users into mandatory arbitrations this comes out. Would be awesome if holding someone's TV hostage until they agree to not sue you was illegal.
- acdha 3y agoI hope some regulators ask for proof that the breach was “after” and not “the cause of”. It would not shock me to learn that this was the same playbook 23andme used.
- 999900000999 3y agoLooking at the state of things I doubt it would make a difference. Roku might pay a nominal fine at most.
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- hentrep 3y ago> potentially affecting 15,363 individuals in the United States, including 76 in the state of Maine. Odd that Roku singles out the 0.5% of users affected within the state of Maine. Must be related to some sort of Maine data breach law? I didn't dig too deeply, but not seeing anything explicitly called out in their statutes [0]. [0] https://legislature.maine.gov/legis/statutes/10/title10sec1348.html https://legislature.maine.gov/legis/statutes/10/title10sec13...
- Brybry 3y agoIs this not just credential stuffing? The article cites these two sources[1][2] which say > Unauthorized individuals using account credentials believed to have been obtained from third-party source(s) were used to access individual customer accounts [1] https://apps.web.maine.gov/online/aeviewer/ME/40/e9cc298b-379b-47ba-a10d-e2263963b574.shtml https://apps.web.maine.gov/online/aeviewer/ME/40/e9cc298b-37... [2] https://oag.ca.gov/system/files/Template%20Notification%203-8-2024.pdf https://oag.ca.gov/system/files/Template%20Notification%203-...
- NoPicklez 3y agoThis just looks more like Roku had identified significant amounts of credential stuffing across customer accounts. As opposed to someone breaking into the back end of Roku and leaking customer account details. It could also be targeted credential stuffing given recent events. An interesting tactic to create problems for a company. I'm not saying Roku is a good company, but this isn't really a data breach but poor credential management by customers.
- iAkashPaul 3y agoThat recent push by Roku for accepting updated EULA around arbitration makes quite a lot more sense