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Everyone can get an app on their phone or computer that supports TOTP, such as Google Authenticator https://en.wikipedia.org/wiki/Time-based_one-time_password
by chrispeel 3y ago
Everyone can get an app on their phone or computer that supports TOTP, such as Google Authenticator
https://en.wikipedia.org/wiki/Time-based_one-time_password https://en.wikipedia.org/wiki/Time-based_one-time_password
- gruez 3y agoWhat happens when they smash their phone and now you have to do account recovery? With SMS authentication you can presumably offload that to the carrier.
- supertrope 3y agoThe problem is customer support load. Also what does the company do about those without a smartphone? No smartphone no service? This is why businesses peg account authentication to phone numbers. It offloads IAM overhead to phone companies.
- pdntspa 3y agoWho cares. Spend the money on customer service people then. Companies don't need all the profits they make and investors dont need their 10000x returns when 9900x will do just fine.
- supertrope 3y agoHere we are on a website centered on an industry that has "solved" customer support by having zero live support. It's RTFM (or FAQ). Sometimes even paying customers get this treatment.