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I know this apology has only ended up being as thorough and all encompassing as it has because of the other recent PR screw-ups from YC/tech related startups (w

I know this apology has only ended up being as thorough and all encompassing as it has because of the other recent PR screw-ups from YC/tech related startups (wont name them here), but I'm not sure I care! This should go down in the annuls of history as the defacto "OH SHIT! Sorry guys, our bad, srsly, really sorry! It wont happen again for these reasons.... oh and as a gesture of our sorrow, here's some free stuff!" style apology! I don't currently use balsamiq, but after seeing this apology and reading their attitude to customer service, I will definitely be finding out more about them!

marcamillion 14y ago
Not to be a Balsamiq fan-boi, but you clearly don't know Balsamiq based on this comment. Peldi and Balsamiq has been pretty straight up and transparent with everything (including their revenue & profit figures) from day 1. So this doesn't surprise me. As a matter of fact, if he DIDN'T do this....THAT would surprise me, based on the expectations he has set for his company (for better or worse). Go read up about how he gave away free licenses to non-profits and educational institutions in the early days before 'Balsamiq' was 'Balsamiq'. That being said, they are pretty awesome. P.S. Small spelling correction, I think you meant 'annals' of history :)
- Tim-Boss 14y ago
  yes, yes I did....and I will be uninstalling the auto-spell-correct asap ;)